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Firefox crashing when loading new web pages

  • 13 trả lời
  • 1 gặp vấn đề này
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  • Trả lời mới nhất được viết bởi FredMcD

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Hello,

For the past several weeks, Firefox keeps crashing randomly when loading new web pages. It shuts down the whole browser window, not just a particular tab at a time. In the past few days, it has also started to crash when a web site has already been loaded.

I have deleted all history and have only kept my bookmarks and the following extensions but it still keeps crashing: - Facebook Container - Ghostery - Privacy Ad Blocker - LastPass: Free Password Manager - uBlock Origin

I also have two disabled extensions. Not sure if they would affect anything?

Is my next step just uninstalling and reinstalling all extensions? Please let me know what else I could try!

Thank you in advance!

Liz

Tất cả các câu trả lời (13)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Hữu ích?

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Hi FredMcD, Thanks for the reply! It looks like I only have 3 crash reports since I cleared all history:

bp-5519e8cb-cb67-45b0-849e-c0a830200815 bp-2ac6ed52-ea5c-4d9b-8042-4ef540200815 bp-015100d9-f231-4372-8b02-bee430200806

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Hello,

Just checking in if anyone has had a chance to look at the crash reports. I've had Firefox crash several times since I made the above post, but it doesn't seem to be making any new crash reports as I still only see the three I posted above.

Thank you for your help!

Liz

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Sorry for the delay. Because of scamming messages, all posts get inspected before they show up.

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Mon, 27 Apr 2020 20:08:56 GMT bp-5519e8cb-cb67-45b0-849e-c0a830200815 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER +++++++++++++++++++++++++++++++++++++++++++++++++++ Thu, 16 Jul 2020 10:50:01 GMT bp-2ac6ed52-ea5c-4d9b-8042-4ef540200815 Signature: onepin-opensc-pkcs11.dll | SECMOD_UpdateSlotList +++++++++++++++++++++++++++++++++++++++++++++++++++ Mon, 03 Aug 2020 16:37:51 GMT bp-015100d9-f231-4372-8b02-bee430200806 Signature: onepin-opensc-pkcs11.dll | SECMOD_UpdateSlotList

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

onepin-opensc-pkcs11.dll = OpenSC Project

This is for Sumo's Related Bugs 1560486 RESOLVED INVALID firefox closes suddenly without crash (Estonian e-Residency: onepin-opensc-pkcs11.dll)

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These reports are a bit old. I called for more help because of the issue in the crash.

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Hi FredMcD, thanks for keeping me posted! In the mean time my Firefox has crashed several times but does not seem to store any new crash data. I still only see the 3 crash reports that I posted earlier. Wondering if I should try to uninstall and reinstall in the mean time?

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You are several versions behind. Version 80.0.1, first offered to Release channel users on September 1, 2020

Did you want to stay with your current version? Firefox 79.0

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I'm on Version 80.0.1 since yesterday I think but it still crashed several times today.

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Please check this setting: Type about:preferences#advanced<enter> in the address bar. Select Data Choices. Turn on Enable Crash Reporter.

Note: For Firefox v56+ its; about:preferences#privacy Under Firefox Data Collection turn on Allow Firefox To Send Crash Reports.


How long before the browser crashes? Is this with all websites/pages, some, a few?

What were you doing at the time? surfing, watching a clip, reading something . . . .

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The option to allow Firefox to send crash reports has already been enabled but I still have no new crash reports.

The browser crashes within minutes of launching. It is completely random. For example, just 5 minutes ago I was checking the add-ons page and it crashed within 10 seconds of looking at it. When it crashes, the whole window just disappears (not just a tab at a time). Relaunching is quick and it will restore all tabs immediately and often remember that I am already logged in. I think it most often crashes when opening a new tab and starting to type in a partial web address before even starting to load a page, but sometimes it will crash a few seconds after a page has finished loading.

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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