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Firefox completely freezing my pc

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I've had maybe about 20-30 crashes over the past 6 months, which has only ever happened when using firefox. It discolours my screen and I'm unable to do anything on the pc unless I reset it by holding the power button. Sometimes my curser completely disappears and other times it becomes a jumbled mess but i can still move it. I have two monitors and it only discolours the one firefox is open in, which has happened to both monitors on seperate occasions. It has never discoloured both monitors at the same time.

Initially thinking this wasn't firefox, I double checked all drivers and scanned my PC with Bitdefender. Then just completley reinstalled windows 10. Monitoring my pc, most compenents sit around 30c and none are even close to having 100% usage when crashes occur. I've stress tested my pc and double checked every cord in my setup (all internal pc connections, power and display cords)

The crashes mostly happen on Twitch and Youtube, as that's what I mainly use. Though they have occured on other websites as well. I've tried disabling hardware acceleration on firefox and limiting the content process to 3. I have 4 extensions enabled, ClearURLs, Decentraleyes, HTTPS Everywhere and uBlock Origin. All off which have the firefox reccomended trophy thing.

I'm at a loss now and have no idea what else to try. I'm still not even 100% sure it's firefox, as it seems like a graphics card problem. Though I've stress tested and left it for hours and no crashes. No crashes in the hundreds of hours of gaming I've done either. My PC has only ever crashed while using firefox.

The last two tests that I can think of would be disabling all extensions or just trying a different browser and seeing what happens.

The crashes vary from multiple times per day to like once or twice a month, so any suggestions might take a while for me to test and reply with results.


Tất cả các câu trả lời (3)

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In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We
need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them.
Now go to the reply box and paste them in.


For more help on crash reports, see;

Hữu ích?

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?







MemTest LAST UPDATED : 27/09/2013
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ?
If you use a fixed size for the page file then try the former and let Windows handle the page file.

Hữu ích?

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I actually don't have any crash reports now or in my old firefox data before I refreshed it a few weeks ago. Also no problems with my ram.

'Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.'

Not too sure what you mean by this.

I'll try running in safe mode, but since the crashes are so infrequent it'll be a while before I'm sure if it fixes it or not.

Hữu ích?

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