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firefox keeps crashing

  • 20 trả lời
  • 1 gặp vấn đề này
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  • Trả lời mới nhất được viết bởi jscher2000

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I tried to delete a couple of "add ons" that I didn't want by going into the Firefox directory, and clicking the specific ddl and hitting delete. Firefox no longer works and I did try to refresh to no avail. It did state that a report would be sent but I never heard back. Is my only option to uninstall and then reinstall?

Tất cả các câu trả lời (20)

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Crash reports are sent to the Mozilla servers and are checked out by them.
Provide us with the crash report numbers and we can check them out.

In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We
need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them.
Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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DLL files aren't present in the profile folder, so it sounds that you removed files in the Firefox installation folder.

In what folder(s) did you remove files ?
Did you check the Windows Recycle Bin ?


Firefox uses two locations for the Firefox profile folder.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

Location used for the disk cache and other temporary files (Local Directory on about:profiles).

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including personal data in profiles created by other Firefox versions

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
  • (32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"
  • it is important to delete the Firefox program folder to remove all the files and make sure there are no problems with files that were leftover after uninstalling

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.


Reinstall Firefox

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Here is a "cut and paste" of one of the crash reports from the Firefox directory

This Source Code Form is subject to the terms of the Mozilla Public
License, v. 2.0. If a copy of the MPL was not distributed with this
file, You can obtain one at http://mozilla.org/MPL/2.0/.
  1. This file is in the UTF-8 encoding

[Strings]

  1. LOCALIZATION NOTE (isRTL):
  2. Leave this entry empty unless your language requires right-to-left layout,
  3. for example like Arabic, Hebrew, Persian. If your language needs RTL, please
  4. use the untranslated English word "yes" as value

isRTL= CrashReporterTitle=Crash Reporter

  1. LOCALIZATION NOTE (CrashReporterVendorTitle): %s is replaced with the vendor name. (i.e. "Mozilla")

CrashReporterVendorTitle=%s Crash Reporter

  1. LOCALIZATION NOTE (CrashReporterErrorText): %s is replaced with another string containing detailed information.

CrashReporterErrorText=The application had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a report for this crash.\n\nDetails: %s

  1. LOCALIZATION NOTE (CrashReporterProductErrorText2): The first %s is replaced with the product name (i.e. "Firefox"), the second is replaced with another string containing detailed information. These two substitutions can not be reordered!

CrashReporterProductErrorText2=%s had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a crash report.\n\nDetails: %s CrashReporterSorry=We're Sorry

  1. LOCALIZATION NOTE (CrashReporterDescriptionText2): The %s is replaced with the product name.

CrashReporterDescriptionText2=%s had a problem and crashed.\n\nTo help us diagnose and fix the problem, you can send us a crash report. CrashReporterDefault=This application is run after a crash to report the problem to the application vendor. It should not be run directly. Details=Details… ViewReportTitle=Report Contents CommentGrayText=Add a comment (comments are publicly visible) ExtraReportInfo=This report also contains technical information about the state of the application when it crashed.

  1. LOCALIZATION NOTE (CheckSendReport): The %s is replaced with the vendor name.

CheckSendReport=Tell %s about this crash so they can fix it CheckIncludeURL=Include the address of the page I was on CheckAllowEmail=Allow %s to contact me about this report EmailGrayText=Enter your email address here ReportPreSubmit2=Your crash report will be submitted before you quit or restart. ReportDuringSubmit2=Submitting your report… ReportSubmitSuccess=Report submitted successfully! ReportSubmitFailed=There was a problem submitting your report. ReportResubmit=Resending reports that previously failed to send…

  1. LOCALIZATION NOTE (Quit2): The %s is replaced with the product name.

Quit2=Quit %s

  1. LOCALIZATION NOTE (Restart): The %s is replaced with the product name.

Restart=Restart %s Ok=OK Close=Close

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And this was the third file I was going to delete but haven't yet.

d3complier_47.dll type: Application Extension

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You can't just remove DLL files and expect applications to keep working properly as these files are essential part of an application. You will have to restore the files you deleted.

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I was trying to download a game from the internet. It was slowing everything down (probably due to ads, etc) and I thought if I deleted the game files it would work. I don't understand why a game dll that has nothing to do with a browser would make the entire browser crash. In any event, will I have to uninstall and then re install Firefox to rectify this?" Thank you.

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Make programs can not just be deleted. In the install process, links are created for the program within the computer. These need to be removed via its uninstaller.

effieacct said

will I have to uninstall and then re install Firefox to rectify this?

If you want to reinstall Firefox, follow the instructions below.
If you just want to remove it, disregard the install instructions.

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only>
Firefox itself: (Programs Folder)
And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files
C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual.
If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop
++++++++++++++++++++++++++++
Look for, and remove any Mozilla or Firefox program folders.
Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner
if you have one. Then run the installer.
+++++++++++++++++++++++++++
If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode
This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Just to be clear for the future. If I download any programs that become "attached" to firefox in its library (where the files I tried to delete resided) or anywhere on other firefox directories, it changes firefox to the degree that I would need to uninstall and then re install in order to get rid of those "programs"? I've had to use Edge to get into my email, etc its not going to create any issues when I go to Mozilla to get a "fresh" install for Firefox? Thank you very much for the help

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Hello Fred, did you get a chance to read my email from this am? Thank you

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I did not see anything.

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Its just above where I asked you if you had a chance to read my email. Shows posted at 9:32am today.

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effieacct said

Just to be clear for the future. If I download any programs that become "attached" to firefox in its library (where the files I tried to delete resided) or anywhere on other firefox directories, it changes firefox to the degree that I would need to uninstall and then re install in order to get rid of those "programs"?

If these are Firefox add-ons, they usually can be removed through the Add-ons page: Disable or remove Add-ons.

If these got injected into Firefox's program folder, that is highly suspicious behavior and you may want to use a malware cleaner: Troubleshoot Firefox issues caused by malware.

I've had to use Edge to get into my email, etc its not going to create any issues when I go to Mozilla to get a "fresh" install for Firefox?

No problem, you can use multiple browsers for different purposes. They may tussle about who gets to be the default browser, but hopefully you can get that squared away without too much trouble.

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I am not very computer savvy so I thought that downloading a free game would just place it somewhere in my C: drive but it ended up downloading to the Firefox library as a DLL file which I thought I could just delete. Sigh. Anyway, I will uninstall and then re install Firefox. I would like to keep my "history" of web addresses, etc but I wasn't clear on the prior instructions on how to do this. Could you please explain the steps in "baby talk" so to speak? Thank you

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Does this game come with an uninstall entry in the Windows Control Panel ?

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I opened the Control Panel - which directory should I look in?

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I had downloaded 3 of these DLL files which ended up in the Firefox library. I deleted two of them and that's when Firefox would crash. The 3rd one is still in the Windows Program list but even if I uninstall it doesn't the crash program still exist since the other two are gone. Just uninstalling the 3rd one wouldn't bring back Firefox would it?

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effieacct said

Just uninstalling the 3rd one wouldn't bring back Firefox would it?

Follow the directions I posted here:
https://support.mozilla.org/en-US/questions/1295130#answer-1333338

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I am not very computer literate. When you say "remove Firefox folders, do you mean delete them from the Program directory? There are only two files in the C: drive for Mozilla Firefox. THere is no Thunderbird. How would I know if I have deleted the profile folders since there is nothing stating "profile"?

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The profile folders are not stored with the program folders. Do not worry.

effieacct said

When you say "remove Firefox folders, do you mean delete them from the Program directory?

Yes

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If deleting makes you nervous, you can rename them. For example:

  • Open C:\Program Files
  • right-click "Mozilla Firefox" > click Rename
  • change to OldFirefox and press Enter to complete the change

Of course, Firefox cannot be running when you do that.

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