Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

I can't find help for "Find Help". 「ヘルプを探す」への入力が正常に出来ない

  • 5 trả lời
  • 1 gặp vấn đề này
  • 4 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

At the top right hand corner of the page at https://support.mozilla.org/, you can find Help When you type a character in the "Find" box, the page layout changes automatically to search for help articles, but the In this case, the page transitions in the middle of the character conversion process, so you can't enter characters correctly. For example, if you type "印刷"="print", the page will transition to the first letter of "い"="i", and the content of the page will be displayed as It is not converted to "い"+"んさつ"="i"+"nsatsu". I'm having trouble finding the right help.

translate by DeepL.com

https://support.mozilla.org/ のページ右上にある[ヘルプを探す]に文字を入力すると、自動的にページのレイアウトが変わりヘルプ記事を検索するが、この際、文字変換の途中でページが遷移するため、正常に文字入力ができない。 たとえば「印刷」と入力した場合、最初の文字「い」の時点でページが遷移し、入力内容は「い+んさつ」となってしまい変換されない。適切なヘルプを探せなくて困ってしまう。

Tất cả các câu trả lời (5)

more options

Japanese Detected.

When you are typing, what language are you using?
On this website, or another one?

What is it you want to search for?

more options

入力には日本語を利用しています。 入力しているサイトはこのサイト(support.mozilla.org)です。 調べたかったことは印刷の機能についてでしたが、他の単語でも入力が終わる前にページが遷移してしまいますから同じ問題が起こります。

translate by DeepL.com

The input is in Japanese. The site I'm typing on is this site (support.mozilla.org). What I wanted to find out was about the printing function, but even with other words, the page transitioned before I finished typing. The same problem will occur because you will do

more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

丁寧な説明をありがとうございます。 しかし、Firefox側には問題はないようです。これはウェブサイト側の問題です。



Translated from DeepL.com.

Thanks for the clarification. However, there doesn't seem to be a problem on the Firefox side. This is a problem on the website side.

If you type one letter into the text box at the top right of this page (Find Help...), you will see the attached image The display changes as shown below. At this time, only the first character is confirmed, and the rest of the characters are waiting to be converted, and The word is split and cannot be typed correctly. I can't enter characters correctly because the words are split.

This is an implementation of support.mozilla.org and a compatibility issue with Japanese conversion.

more options

Hmmm. Open a text editor. Enter what you want in it.
Then Copy the text to the search box.

I called for more help.