Tìm kiếm hỗ trợ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I tell whether IT/ISP has blocked firefox syncing?

  • 6 trả lời
  • 2 gặp vấn đề này
  • 17 lượt xem
  • Trả lời mới nhất được viết bởi Mozilla cheese

more options

Starting this week, Firefox syncing doesn't seem to work anymore at a particular place I visit every weekday. I mean, I can still log into my Firefox account, but nothing syncs: not extensions nor passwords nor bookmarks, even if they all have check marks next to them in about:preferences?entrypoint=fxa_app_menu#sync.

Is there a test I can run to see what's going on behind the scenes? Thanks.

Tất cả các câu trả lời (6)

more options

Enter about:sync-log in the URL bar. There should be some recent error logs.

Hữu ích?

more options

Hi Ty,
Thank you for your reply.

Here's the top 2 ones:

File:error-sync-1593444527010.txt 20 KB 6/29/2020 8:28:47 AM
https://hastebin.com/unacubevak.js

File:error-sync-1593444559792.txt 5 KB 6/29/2020 8:29:19 AM
https://hastebin.com/sapatafama.coffeescript

Here are the last one:

File:error-sync-1593528708553.txt 4 KB 6/30/2020 7:51:48 AM
https://hastebin.com/xirorehade.coffeescript

Được chỉnh sửa bởi cor-el vào

Hữu ích?

more options

Thanks Ty,

The top one:
error-sync-1593444527010.txt 20 KB 6/29/2020 8:28:47 AM
https://hastebin.com/acoturuyer.js

The last (most recent) one:
error-sync-1593528708690.txt 4 KB 6/30/2020 7:51:48 AM
https://hastebin.com/hovapuhucu.coffeescript

Được chỉnh sửa bởi cor-el vào

Hữu ích?

more options

Hi Ty,

Here's the the top (oldest and also happens to be the biggest file) result:

error-sync-1593444527010.txt 20 KB 6/29/2020 8:28:47 AM paste.mozilla DOT org/5jsPwvXX/raw


Here's the lowest (most recent one) error-sync-1593528708690.txt 4 KB 6/30/2020 7:51:48 AM paste.mozilla DOT org/cMWy21Hs/raw

Hữu ích?

more options

I'm not very familiar with sync logs, but there are mostly "login failed" msgs.

Try to log out and log in with full login/password.

Hữu ích?

more options

Hi Ty, logging out and logging in with full login and password didn't help, unfortunately. :(

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.