I am running Firefox 77.0.1 on Windows 10 (see the attached troubleshooting info). It used to be just a few days ago that I could scroll up and down in Firefox using the mouse wheel. No longer. What needs to be done to reenable scrolling with the mouse wheel inside Firefox. The mouse wheel scrolls up and down in all other applications on the machine. Application Basics ------------------ Name: Firefox Version: 77.0.1 Build ID: 20200602222727 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:77.0) Gecko/20100101 Firefox/77.0 OS: Windows_NT 10.0 Launcher Process: Enabled Multiprocess Windows: 1/1 Enabled by default Remote Processes: 6 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- Firefox Features ---------------- Name: DoH Roll-Out Version: 1.3.0 ID: doh-rollout@mozilla.org Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Web Compat Version: 10.1.2 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 1.3.0 ID: webcompat-reporter@mozilla.org Remote Processes ---------------- Type: Web Content Count: 3 / 8 Type: Privileged About Count: 1 Type: Extension Count: 1 Type: GPU Count: 1 Extensions ---------- Name: Amazon.com Version: 1.1 Enabled: true ID: amazondotcom@search.mozilla.org Name: Bing Version: 1.1 Enabled: true ID: bing@search.mozilla.org Name: DuckDuckGo Version: 1.0 Enabled: true ID: ddg@search.mozilla.org Name: eBay Version: 1.0 Enabled: true ID: ebay@search.mozilla.org Name: Facebook Container Version: 2.1.1 Enabled: true ID: @contain-facebook Name: Firefox DevTools ADB Extension Version: 0.0.5 Enabled: true ID: adb@mozilla.org Name: Google Version: 1.0 Enabled: true ID: google@search.mozilla.org Name: McAfee® WebAdvisor Version: 8.1.0.25 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92} Name: PlugIn-Checker Version: 10.1 Enabled: true ID: jid0-c1av474BVPIHcGJfBp3GkhlhAa4@jetpack Name: Twitter Version: 1.0 Enabled: true ID: twitter@search.mozilla.org Name: Wikipedia (en) Version: 1.0 Enabled: true ID: wikipedia@search.mozilla.org Name: McAfee® Web Boost Version: 1.0.0.25006 Enabled: false ID: {EF0645D5-78D6-4B33-BC45-95B1874977AF} Security Software ----------------- Type: McAfee VirusScan Type: Type: McAfee Firewall Graphics -------- Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f06d) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1060 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.3885ee272685) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f06d) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1060 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.3885ee272685) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Direct2D: true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 4 Target Frame Rate: 120 DirectWrite: true (10.0.18362.836) GPU #1 Active: Yes Description: NVIDIA GeForce GTX 1060 Vendor ID: 0x10de Device ID: 0x1c20 Driver Version: 26.21.14.4294 Driver Date: 4-8-2020 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_9bb0c60e9ce433c0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_9bb0c60e9ce433c0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_9bb0c60e9ce433c0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_9bb0c60e9ce433c0\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_9bb0c60e9ce433c0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_9bb0c60e9ce433c0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_9bb0c60e9ce433c0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_9bb0c60e9ce433c0\nvldumd.dll Subsys ID: 10111043 RAM: 6144 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: direct2d 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): none CMSOutputProfile: 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Display0: 1920x1080@120Hz DisplayCount: 1 GPUProcessPid: 40188 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature WEBRENDER_QUALIFIED: blocked by env: Monitor refresh rate too high WEBRENDER_COMPOSITOR: unavailable by runtime: No DirectComposition usage WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly Media ----- Audio Backend: wasapi Max Channels: 8 Preferred Sample Rate: 48000 Output Devices Name: Group 49S403 (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_00000000&REV_1001\5&2f94dd84&0&0001 Speakers (Creative T3250W Stereo): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&00010039_PID&13a4\7&1a633908&0&001167431861_C00000000 NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_10431011&REV_1001\5&153273fd&1&0001 NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_00000000&REV_1001\5&2f94dd84&0&0001 Speakers (Creative T3250W Stereo): : : 49S403 (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_10431011&REV_1001\5&153273fd&1&0001 : : Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_10431011&REV_1000\4&25207c72&0&0001 Input Devices Name: Group Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_00000000&REV_1001\5&2f94dd84&0&0001 Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_10431011&REV_1000\4&25207c72&0&0001 Stereo Mix (Realtek High Definition Audio): 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2 places.database.lastMaintenance: 1592522914 places.history.expiration.transient_current_max_pages: 112348 plugin.disable_full_page_plugin_for_types: application/pdf privacy.purge_trackers.date_in_cookie_database: 0 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.sanitize.timeSpan: 4 privacy.socialtracking.notification.counter: 1 privacy.socialtracking.notification.enabled: false privacy.socialtracking.notification.lastShown: 1571841450878 privacy.userContext.enabled: true privacy.userContext.extension: @contain-facebook privacy.userContext.longPressBehavior: 2 privacy.userContext.ui.enabled: true security.remote_settings.crlite_filters.checked: 1593099975 security.remote_settings.intermediates.checked: 1593099975 security.sandbox.content.tempDirSuffix: {02724e9f-ea73-4f65-aeb2-996772368d15} security.sandbox.plugin.tempDirSuffix: {5591c58f-8ed2-4666-9520-c20d6cede803} services.sync.declinedEngines: services.sync.engine.addresses: true services.sync.engine.addresses.available: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1593022273 services.sync.lastSync: Thu Jun 25 2020 11:48:52 GMT-0400 (Eastern Daylight Time) signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1592004171 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- dom.ipc.processCount.webIsolated: 1 fission.autostart: false Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: Library Versions ---------------- NSPR Expected minimum version: 4.25 Version in use: 4.25 NSS Expected minimum version: 3.52.1 Version in use: 3.52.1 NSSSMIME Expected minimum version: 3.52.1 Version in use: 3.52.1 NSSSSL Expected minimum version: 3.52.1 Version in use: 3.52.1 NSSUTIL Expected minimum version: 3.52.1 Version in use: 3.52.1 Sandbox ------- Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 Startup Cache ------------- Disk Cache Path: C:\Users\rkz\AppData\Local\Mozilla\Firefox\Profiles\py9k3tfd.default\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false Internationalization & Localization ----------------------------------- Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]