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Problems with Firefox browser

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  • Trả lời mới nhất được viết bởi Shashank Shekhar

jim.ohern
jim.ohern
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On two computers (Win10 and Win7) the Firefox browser stopped working after a recent update to Firefox. The browser buttons do not work and when I type an IP address or URL into the address bar, nothing happens...not even a new tab. The page is simply blank.

I cleared the cache, did a complete uninstall and fresh install, and even cleaned out all references to Mozilla in the registry. Nothing fixes it. I'm fairly certain I can not be the sole person with this issue. Can you provide suggestions?

Thank you.

Jim

On two computers (Win10 and Win7) the Firefox browser stopped working after a recent update to Firefox. The browser buttons do not work and when I type an IP address or URL into the address bar, nothing happens...not even a new tab. The page is simply blank. I cleared the cache, did a complete uninstall and fresh install, and even cleaned out all references to Mozilla in the registry. Nothing fixes it. I'm fairly certain I can not be the sole person with this issue. Can you provide suggestions? Thank you. Jim

Tất cả các câu trả lời (1)

Shashank Shekhar
Shashank Shekhar
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Hello jim.ohern,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

1. Open the Troubleshooting Information page using one of these methods:

  • Click the menu button , click help and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
  • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.

2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. 3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. 4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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