Tìm kiếm hỗ trợ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Forgot My firefox account password

  • 10 trả lời
  • 3 gặp vấn đề này
  • 228 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

I tried to install lockwise on my mobile, but unfortunately I forgot my password to my account, which contain all the information. Luckily I have access to the associated email also the account is logged in on my laptop. But when resetting the password, I got a warning that I might lose some of my saved password and bookmarks, which I really don't want. Is there still anyway for me save my account without loosing any of my contents ?

Giải pháp được chọn

Losing data on the Sync server when you change the password of the Sync account is not a security feature, but is how Sync has been designed. Your personal data is encrypt locally with a key derived from the password before uploading and only this key can decrypt your data on the Sync server. A different password means that a different sync key is generated that makes it impossible to decrypt your personal data. If you reset the password that you should see a warning.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (10)

more options

Resetting the sync password, or changing its e-mail or password, will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.

Hữu ích?

more options

Does the system/profile you want to sync with have the passwords?

Hữu ích?

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Hữu ích?

more options

FredMcD said

Does the system/profile you want to sync with have the passwords?

yes I do have

Hữu ích?

more options

Open the Password Manager and find what you want.

Hữu ích?

more options

FredMcD said

Resetting the sync password, or changing its e-mail or password, will remove all data from the servers. The username and password are used to create the encryption. This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information
  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address
Note: Only the data on the servers is cleared. The profile data is not changed or removed.

I'm sorry, but how is losing all my bookmarks because I forgot a password that I use once every blue moon a "security feature"? What on Earth do people bookmark that needs this level of paranoia?

Hữu ích?

more options

That is up to the users.

Hữu ích?

more options

Giải pháp được chọn

Losing data on the Sync server when you change the password of the Sync account is not a security feature, but is how Sync has been designed. Your personal data is encrypt locally with a key derived from the password before uploading and only this key can decrypt your data on the Sync server. A different password means that a different sync key is generated that makes it impossible to decrypt your personal data. If you reset the password that you should see a warning.

Hữu ích?

more options

I would like to change my password, but, do not remember old password.

Hữu ích?

more options

Hi backstrm

If you do not remember the password for the Firefox Account then you will have to reset the password.
If you use 2FA then your only option is to create a new account with a different email address.

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.