Các câu trả lời gần đây cho Firefox crashes *randomly* to the point that I might switch browsers if I don't get it to stop.https://support.mozilla.org/vi/questions/12837622020-04-07T20:56:18-07:00Remove the e-Recidency software.
If it's not the problem, you can always reinstall it.
2020-04-07T20:56:18-07:00fredmcd-hotmailhttps://support.mozilla.org/vi/questions/1283762#answer-1303572<p>Remove the e-Recidency software.
If it's not the problem, you can always reinstall it.
</p>Thanks. Should I search for the .dll file in my PC and delete it? Would that be a possible fix? Avas2020-04-07T18:10:51-07:00hardo.aste1https://support.mozilla.org/vi/questions/1283762#answer-1303542<p>Thanks. Should I search for the .dll file in my PC and delete it? Would that be a possible fix? Avast was up to date.
</p>The report is several days old and for the prior version of the browser.
Make sure Avast is up to da2020-04-07T17:29:31-07:00fredmcd-hotmailhttps://support.mozilla.org/vi/questions/1283762#answer-1303538<p>The report is several days old and for the prior version of the browser.
</p><p>Make sure Avast is up to date. If the problem continues, disable it.
</p><p>Note: From Bug Report 1560486:
<a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1560486#c18" rel="nofollow">https://bugzilla.mozilla.org/show_bug.cgi?id=1560486#c18</a>
User: I don't know if it's too early to say (been using FF for 3 hours)
but removing the e-Recidency software (onepin-opensc-pkcs11.dll)
seems to have solved the problem.
</p>Product Firefox
Release Channel release
Version 74.0.1
Build ID 20200403064753 (2020-04-03)
Sun, 05 2020-04-07T17:22:24-07:00fredmcd-hotmailhttps://support.mozilla.org/vi/questions/1283762#answer-1303537<p>Product Firefox
Release Channel release
Version 74.0.1
Build ID 20200403064753 (2020-04-03)
</p><p>Sun, 05 Apr 2020 15:01:53 GMT
bp-6f7046e6-a1ab-4509-be69-a09d70200405
Signature: onepin-opensc-pkcs11.dll | SECMOD_UpdateSlotList
</p><p>Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
</p><p>aswamsi.dll = Avast
</p><p>freebl3.dll = Mozilla
</p><p>onepin-opensc-pkcs11.dll = OpenSC Project
</p><p>This is for Sumo's Related Bugs
1560486 UNCONFIRMED --- firefox closes suddenly without crash (Estonian e-Residency: onepin-opensc-pkcs11.dll)
</p>To Eve:
Thank you for the help. The only thing that seemed to stop the crashing is being in Safe Mod2020-04-07T15:47:24-07:00hardo.aste1https://support.mozilla.org/vi/questions/1283762#answer-1303519<p>To Eve:
Thank you for the help. The only thing that seemed to stop the crashing is being in Safe Mode. Unfortunately, I still crashed after I disabled extensions, I was already using the default theme, and I had turned off hardware acceleration previously.
</p><p>To FredMcD:
I could not post it at first because I think I reached character limit and did not want to double post. There is only one crash file in the directory. Only once did I have Firefox ask me to fill in a report.
</p><p>File Name: bp-6f7046e6-a1ab-4509-be69-a09d70200405
</p>hardo.aste1 said
I can not paste the crash report*
What do you mean by this?
If you can't get F2020-04-07T10:36:35-07:00fredmcd-hotmailhttps://support.mozilla.org/vi/questions/1283762#answer-1303486<p><em>hardo.aste1 <a href="#question-1283762" rel="nofollow">said</a></em>
</p>
<blockquote>
<ul><li>I can not paste the crash report*
</li></ul>
</blockquote>
<p>What do you mean by this?
</p><p><br>
</p><p>If you can't get Firefox to open, you will have to do
this the hard way.
</p><p><strong><a href="https://support.mozilla.org/en-US/kb/mozillacrashreporter" rel="nofollow">https://support.mozilla.org/en-US/kb/mozillacrashreporter</a></strong>
Open the file browser/explorer on your computer.
<strong>Note:</strong> You may have to enable <strong>Show Hidden</strong>
<strong>Folders / Files.</strong> Enter this in the address bar;
</p><p><strong>Windows:</strong> %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
<strong>Win 7/Vista:</strong> C:\Users\<strong>&lt;username&gt;</strong>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
<strong>Win XP/2000:</strong> C:\Documents and Settings\<strong>&lt;username&gt;</strong>\Application Data\Mozilla\Firefox\Crash Reports\submitted
</p><p><strong>Mac OS:</strong> /Users/<strong>&lt;username&gt;</strong>/Library/Application Support/Firefox/Crash Reports/submitted
<strong>Linux:</strong> /home/<strong>&lt;username&gt;</strong>/.mozilla/firefox/Crash Reports/submitted
</p><p><strong>The crash report is several pages of data.</strong>
<strong>We need the report numbers to see the whole report.</strong>
</p><p>Copy the most recent <strong>5-7 File Names</strong> in the folder.
Post the information in the reply box.
</p>It may the container, try booting firefox in safe mode to see
Try Firefox Safe Mode to see if the p2020-04-07T04:39:37-07:00evhenryhttps://support.mozilla.org/vi/questions/1283762#answer-1303398<p>It may the container, try booting firefox in safe mode to see
</p><p><br>
<strong>Try Firefox Safe Mode</strong> to see if the problem goes away. <a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Firefox Safe Mode</a> is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
</p><p><strong>If Firefox is open,</strong> you can restart in Firefox Safe Mode from the Help menu:
</p>
<ul><li> Click the menu button <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-10-22-15-37-15-18c775.png" alt="Fx57Menu" title="">, click Help <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2018-04-30-13-36-30-8d298a.png" alt="Fx57Help" title=""> and select <em>Restart with Add-ons Disabled</em>.
</li></ul>
<p><strong>If Firefox is not running,</strong> you can start Firefox in Safe Mode as follows:
</p>
<ul><li> On Windows: Hold the <strong>Shift</strong> key when you open the Firefox desktop or Start menu shortcut.
</li><li> On Mac: Hold the <strong>option</strong> key while starting Firefox.
</li><li> On Linux: Quit Firefox, go to your Terminal and run <em>firefox -safe-mode</em> <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
</li></ul>
<p>When the Firefox Safe Mode window appears, select "Start in Safe Mode".
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2020-01-22-04-20-22-f4cb3b.png" alt="Fx68SafeMode" title="">
</dt></dl>
<p><em><strong>If the issue is not present in Firefox Safe Mode</strong></em>, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the <a href="/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems</a> article to find the cause.
</p><p><em>To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.</em>
</p>