My laptop will not buffer bbc iPlayer after a major Wndows10 update
I cannot get the BBC iPlayer to play on my old Toshiba Satellite-pro (2013 model) laptop through Firefox (Firefox 74.0 (64-bit)). It fails to buffer - I just get the revolving circle endlessly turning. It was working fine last week, but since then Microsoft has installed a major Windows 10 update on the laptop (it took 3 hours to install). That's the only change that I can think of that could have caused it. I have tried checking Norton 360 and making sure that the VPN is off. However, iPlayer works with a different browser. It works fine with Google Chrome. But I don't like Chrome and would prefer to get it working again with Firefox.
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I am located in the United Kingdom. Do you have a toll free number for me to call from the UK? Is your toll free number still free if I dial [Removed by moderator]
Được chỉnh sửa bởi Chris Ilias vào
Hi Ed, I'm very sorry about that. The first reply was a spammer. I've deactivated his forum account.
If a video stays on the endless circling without starting, it is usually caused by an ad-blocker. The video is trying to load an advertisement, but the ad-blocker is blocking it.
Could you try the solutions in the following articles, and see if any of them help:
I tried most of the fixes listed in the two articles suggested. I couldn't find the Media Feature Pack for N Versions of Windows 10 following the recommendations, so didn't do this fix. BBC iPlayer is still not streaming on Firefox. So I give up. I will just have to use Google Chrome instead.
We'll need some more info about your Firefox setup. Could you please use the instructions in the following video to provide your troubleshooting information: https://youtu.be/8wKSowxEcbw