Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Cannot find profile with bookmarks, etc.

  • 7 trả lời
  • 1 gặp vấn đề này
  • 17 lượt xem
  • Trả lời mới nhất được viết bởi TKnaub

more options

Had to reinstall Firefox for Mac because of constant force quits, now I can't find my latest profile that includes bookmarks, etc. Tried using Time Machine back up. Tried reinstalling again. No difference. Please be kind. The fact that I own an iMac should indicate that I am tech-impaired. ;-)

Tất cả các câu trả lời (7)

more options
more options
more options

Please bear with me -- I don't want to do more damage than I have already.

So, if I go to my external hard drive and copy the Firefox profile information from Sunday, then go to my Mac library, open the corresponding folder, and paste it there, I should be OK?

I do SO much better with phone support, because I can repeat the instructions back to them before I do anything.

Again, I appreciate your help and patience, Fred.

more options

Yes. Remember to Copy the files.

more options

Hey, FredMcD: I tried the backup method, but I still have nothing from my previous versions.

At this point, am I better off scheduling an appointment at an Apple Store and let them figure it out?

It just doesn't seem possible that this should be this difficult.

Thanking you in advance for any advice.

more options

If that is what you want. Create a copy of the instructions here and give then to the tech.

more options

I will do so. Sorry I'm so dense about this. I thank you for your help and kindness.