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Sorry. We’ve locked your account.

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I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need my bookmarks, GOD PLEASE.

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If you account has been locked, you need to wait 24 hours for it to be unlocked. Sorry.

Was there a particular reason that your account was locked in the first place?

Được chỉnh sửa bởi Wesley Branton vào

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Wesley Branton said

If you account has been locked, you need to wait 24 hours for it to be unlocked. Sorry. Was there a particular reason that your account was locked in the first place?

I also have the same problem with @denielt. Even though I've been waiting for 48 hours, I still can't log in. This is my warning content:

"Sorry. We’ve locked your account. The confirmation email we sent to ... (my email) ... was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account."

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Make sure that you don't have an automated reply or vacation reply setup on that email address. That's a common cause of this issue because Firefox interprets the automatic response as an error message to say that the message didn't go through.

Also, Yahoo specifically has a tendency to give an error message if the email address is not in your contacts or trusted senders list. Try adding accounts@firefox.com to your contact list.

First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

Hope this helps.

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this is crap. waiting 24 hours???? I'm going back to Chrome

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