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I can't install any add-ons from the store

Được đăng

Hi, everybody. I have a problem that I can't solve on my own. In the FAQ or search, I did not find a mention (I could search poorly)

I will try to summarize the essence: immediately after installing Firefox (from www.mozilla.org) on ​​my PC, I tried to enable the synchronization in order to (including) download my extensions that I used previously on other devices. After that, I found that none of them could be installed (they did not even appear in the Add-ons Manager list). In addition, I noticed that the list of recommended add-ons from the Manager's is displayed incorrectly (there are no preview images). When I tried to download a add-on manually from the list by clicking the "+ Add to Firefox" button, I received a pop-up message that "The add-on could not be downloaded of a connection failure" (I use a wired connection (Ethernet) to my PC, without any restrictions. At this point, I was using Chrome in parallel without any problems). I tried to go to (addons.mozilla.org) and found the same behavior. Images were not displayed and extensions were not downloaded (Download failed. Please check your connection.).

What I tried to do to solve the problem: reset the default settings; disable syncing; run in Safe Mode; delete Firefox entirely, and install it again. But all these actions did not solve my problem.

I will be grateful to anyone who can answer me. I'm counting on you.

Hi, everybody. I have a problem that I can't solve on my own. In the FAQ or search, I did not find a mention (I could search poorly) I will try to summarize the essence: immediately after installing Firefox (from www.mozilla.org) on ​​my PC, I tried to enable the synchronization in order to (including) download my extensions that I used previously on other devices. After that, I found that none of them could be installed (they did not even appear in the Add-ons Manager list). In addition, I noticed that the list of recommended add-ons from the Manager's is displayed incorrectly (there are no preview images). When I tried to download a add-on manually from the list by clicking the "+ Add to Firefox" button, I received a pop-up message that "The add-on could not be downloaded of a connection failure" (I use a wired connection (Ethernet) to my PC, without any restrictions. At this point, I was using Chrome in parallel without any problems). I tried to go to (addons.mozilla.org) and found the same behavior. Images were not displayed and extensions were not downloaded (Download failed. Please check your connection.). What I tried to do to solve the problem: reset the default settings; disable syncing; run in Safe Mode; delete Firefox entirely, and install it again. But all these actions did not solve my problem. I will be grateful to anyone who can answer me. I'm counting on you.
Đính kèm ảnh chụp màn hình

Giải pháp được chọn

Hi crankygoat, Thank you for your response! Before replying to Your message, I tried to just refresh F5 the page (addons.mozilla.org) in a tab to make sure that the problem is still there. But to my surprise, the page displayed correctly (all images were in place). I also tried to check the add-ons manager, everything was fine there too (the images were displayed correctly). After that, I tried downloading several extensions from the store. All of them were installed without problems, and worked properly! I also tried to follow some steps on your instructions (created a new profile), and found no problems. At the end of everything, I tried to re-sync my profile - and miracle, there were no problems with it either! I don't know what happened. You may be right, something went wrong during the first sync, and I had a problem. It's a good thing it decided on it's own. Thank you for your response!

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Phần bổ trợ đã cài đặt

Non. I can't install them

Ứng dụng

  • Firefox 72.0.1
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/72.0.1/WINNT/en-US/

Tiện ích mở rộng

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Yandex 1.0 (yandex@search.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Đồ họa

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  • adapterVendorID: 0x8086
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  • crashGuards: []
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  • directWriteVersion: 10.0.18362.476
  • driverDate: 9-29-2016
  • driverDate2: 3-23-2018
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  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
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  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
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  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.fcb79c41d244)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cc5b) EGL_VERSION: 1.4 (ANGLE 2.1.0.fcb79c41d244) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

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crankygoat
  • Top 25 Contributor
40 giải pháp 471 câu trả lời
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Câu trả lời hữu ích

Can you try loading addons.mozilla.org using a new, clean profile? Possibly something bad happened during sync and the profile is corrupted.

(I imagine one would disable sync while testing this.) Type about:profiles in the address bar. Create a new profile. (Do not select folder.) Scroll to see your new profile. Click to open profile in a new window. Close the original window. Test the site and the add-ons manager.

Can you try loading addons.mozilla.org using a new, clean profile? Possibly something bad happened during sync and the profile is corrupted. (I imagine one would disable sync while testing this.) Type '''about:profiles''' in the address bar. Create a new profile. (Do not select folder.) Scroll to see your new profile. Click to open profile in a new window. Close the original window. Test the site and the add-ons manager.
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Hi crankygoat, Thank you for your response! Before replying to Your message, I tried to just refresh F5 the page (addons.mozilla.org) in a tab to make sure that the problem is still there. But to my surprise, the page displayed correctly (all images were in place). I also tried to check the add-ons manager, everything was fine there too (the images were displayed correctly). After that, I tried downloading several extensions from the store. All of them were installed without problems, and worked properly! I also tried to follow some steps on your instructions (created a new profile), and found no problems. At the end of everything, I tried to re-sync my profile - and miracle, there were no problems with it either! I don't know what happened. You may be right, something went wrong during the first sync, and I had a problem. It's a good thing it decided on it's own. Thank you for your response!

Hi crankygoat, Thank you for your response! Before replying to Your message, I tried to '''just refresh''' F5 the page (addons.mozilla.org) in a tab to make sure that the problem is still there. But to my surprise, the page displayed correctly (all images were in place). I also tried to check the add-ons manager, everything was fine there too (the images were displayed correctly). After that, I tried downloading several extensions from the store. All of them were installed without problems, and worked properly! I also tried to follow some steps on your instructions (created a new profile), and found no problems. At the end of everything, I tried to re-sync my profile - and miracle, there were no problems with it either! I don't know what happened. You may be right, something went wrong during the first sync, and I had a problem. It's a good thing it decided on it's own. Thank you for your response!
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crankygoat
  • Top 25 Contributor
40 giải pháp 471 câu trả lời
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Câu trả lời hữu ích

Great! I'm glad that issue is sorted for you. Seems like there was indeed a connection failure. Sometimes we get weird routing on the internet which causes high latency and connection failures. Could be the server was overloaded or had a senior moment. After that happens, sometimes it is best to force a full page refresh (Shift + reload) or alternatively clear the cache, or the broken page may persist beyond the duration of the actual network problem. (Clearing the OS DNS cache can help too.)

Great! I'm glad that issue is sorted for you. Seems like there was indeed a connection failure. Sometimes we get weird routing on the internet which causes high latency and connection failures. Could be the server was overloaded or had a senior moment. After that happens, sometimes it is best to force a full page refresh (Shift + reload) or alternatively clear the cache, or the broken page may persist beyond the duration of the actual network problem. (Clearing the OS DNS cache can help too.)
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