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Firefox logs me out & deletes my preferences every time I leave the program

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Hey folks, I just installed Firefox last week and really want it to work for me (ditching Chrome...). BUT, 2 things are happening and really testing my patience: 1. it logs me out of my account every time I x out the Firefox window or if my Mac goes to sleep (so every morning I come back I'm logged out) 2. even after I log in, it restores my bookmarks but not my preferences (so bookmarks toolbar doesn't show up, passwords that I saved don't auto-fill, etc.)

Basic info: I run HighSierra 10.13.4 I have tried the "resfresh firefox" thing I have my account syncing with my iphone The only extensions I have is "save to feedly board". I did have clockify installed but it keeps getting ditched again, so I gave up for now.

Any suggestions for how to fix this? (I am not a mac pro - please explain so I little kid could understand it too ;)

Thanks lots, Anne

Hey folks, I just installed Firefox last week and really want it to work for me (ditching Chrome...). BUT, 2 things are happening and really testing my patience: 1. it logs me out of my account every time I x out the Firefox window or if my Mac goes to sleep (so every morning I come back I'm logged out) 2. even after I log in, it restores my bookmarks but not my preferences (so bookmarks toolbar doesn't show up, passwords that I saved don't auto-fill, etc.) Basic info: I run HighSierra 10.13.4 I have tried the "resfresh firefox" thing I have my account syncing with my iphone The only extensions I have is "save to feedly board". I did have clockify installed but it keeps getting ditched again, so I gave up for now. Any suggestions for how to fix this? (I am not a mac pro - please explain so I little kid could understand it too ;) Thanks lots, Anne
Trích dẫn

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

save to feedly board

Ứng dụng

  • Firefox 71.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:71.0) Gecko/20100101 Firefox/71.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/71.0/Darwin/en-CA/

Tiện ích mở rộng

  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Save to Feedly Board 3.0.10 (appstore-exttag-feed@feedly.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Đồ họa

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  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel(R) HD Graphics 6000
  • webgl1Version: 4.1 INTEL-10.32.48
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) HD Graphics 6000
  • webgl2Version: 4.1 INTEL-10.32.48
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

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crankygoat
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"Refresh Firefox" will certainly kill your preferences, so that won't be helpful in trying to save them. More: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

This sounds a lot like other support questions - so far 1 unanswered, and 1 i cannot yet locate, but which had a lot of discussion.

Edit: Still not finding what i thought i recalled. I am hoping that someone with Firefox Accounts experience can answer you.

"Refresh Firefox" will certainly kill your preferences, so that won't be helpful in trying to save them. More: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings This sounds a lot like other support questions - so far 1 unanswered, and 1 i cannot yet locate, but which had a lot of discussion. Edit: Still not finding what i thought i recalled. I am hoping that someone with Firefox Accounts experience can answer you.

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Wesley Branton
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There have been quiet a few reports of this issue recently (specifically on Mac). I've opened a bug report about it (see bug 1601148), but no sure cause has really been determined yet.

If you go to the about:profiles page in Firefox, how many profiles are listed?

One thing that has been suggested by Ryan Kelly is that running Firefox using a downloaded .dmg file instead of saving Firefox to your computer can cause this type of issue (see this thread.

There have been quiet a few reports of this issue recently (specifically on Mac). I've opened a bug report about it (see [https://bugzilla.mozilla.org/show_bug.cgi?id=1601148 bug 1601148]), but no sure cause has really been determined yet. If you go to the <code>about:profiles</code> page in Firefox, how many profiles are listed? One thing that has been suggested by Ryan Kelly is that running Firefox using a downloaded <code>.dmg</code> file instead of saving Firefox to your computer can cause this type of issue (see [https://support.mozilla.org/en-US/questions/1272397 this thread].
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Thanks to both of you!

There are several listed in the about:profiles page default - release default default - release -1 default - relese - 2 ...3 ...4 the last one says underneath: This is the profile in use and it cannot be deleted.

What does that tell me?

Im not sure about the dmg file. I read the thread but am not fully understanding, honestly. When I downloaded it, it saved to downloads, I double clicked it and followed the setup process...

(Im fairly new to Mac, so I'm not quite yet as sure about how those things work)

Thanks to both of you! There are several listed in the about:profiles page default - release default default - release -1 default - relese - 2 ...3 ...4 the last one says underneath: This is the profile in use and it cannot be deleted. What does that tell me? Im not sure about the dmg file. I read the thread but am not fully understanding, honestly. When I downloaded it, it saved to downloads, I double clicked it and followed the setup process... (Im fairly new to Mac, so I'm not quite yet as sure about how those things work)
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Wesley Branton
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If you have that many new profiles, it does seem like maybe Firefox isn't installed properly. To be honest, I don't regularly use Mac, so I'm not sure off the top of my head how to install Firefox on it.

However, the How to download and install Firefox on Mac will probably be of some help to you.

If you have that many new profiles, it does seem like maybe Firefox isn't installed properly. To be honest, I don't regularly use Mac, so I'm not sure off the top of my head how to install Firefox on it. However, the [[How to download and install Firefox on Mac]] will probably be of some help to you.
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crankygoat
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You may want to delete those extra profiles.

The dmg file is just a container (disk image) that has, in this case, Firefox inside. Sort of like a zip archive file or a cd image.

See Wesley Branton's link above, but it seems that Ryan Kelly suggests extracting Firefox from the dmg file manually, not double-clicking the dmg to run it. (i am not versed in modern Macs, but i think a single click will open the mounted dmg and you can drag out the firefox.app.)

You may want to delete those extra profiles. The dmg file is just a container (disk image) that has, in this case, Firefox inside. Sort of like a zip archive file or a cd image. See Wesley Branton's link above, but it seems that Ryan Kelly suggests extracting Firefox from the dmg file manually, not double-clicking the dmg to run it. (i am not versed in modern Macs, but i think a single click will open the mounted dmg and you can drag out the firefox.app.)
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Thanks folks, I found that firefox wasnt in my applications folder at all, instead it showed up under Devices in finder - so I think you were right about the incorrect installation. I have now re-installed it, logged back in, updated my settings again, and also deleted those extra profiles - we will see how it goes. Fingers crossed! Thanks so much for you kind help on this! Anne

Thanks folks, I found that firefox wasnt in my applications folder at all, instead it showed up under Devices in finder - so I think you were right about the incorrect installation. I have now re-installed it, logged back in, updated my settings again, and also deleted those extra profiles - we will see how it goes. Fingers crossed! Thanks so much for you kind help on this! Anne
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crankygoat
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Fantastic! I hope that is all going smoothly for you.

Fantastic! I hope that is all going smoothly for you.
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Almost! Except that it now shows up twice in my bottom toolbar - one can be open (little dot), the other closed. (see attached) If I click on the second on, this message appears (see attached). Yet in applications, it only shows up once. It still also shows up as a Device in finder (listed under devices with the eject button next to it) (see attached)

Any thoughts on what is going on here now?

Almost! Except that it now shows up twice in my bottom toolbar - one can be open (little dot), the other closed. (see attached) If I click on the second on, this message appears (see attached). Yet in applications, it only shows up once. It still also shows up as a Device in finder (listed under devices with the eject button next to it) (see attached) Any thoughts on what is going on here now?
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Wesley Branton
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It looks like the DMG file is still mounted on your computer, which is why it's still listed under Devices. Press the eject button and that should close the DMG file and hopefully will remove the duplicate button on the bottom of your screen.

It looks like the DMG file is still mounted on your computer, which is why it's still listed under Devices. Press the eject button and that should close the DMG file and hopefully will remove the duplicate button on the bottom of your screen.
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