X
Nhấn vào đây để đến phiên bản di động của trang web.

Diễn đàn trợ giúp

Firefox crashes

Được đăng

Hi, I am running Mojave 10.14.6 and Firefox used to run. Suddenly without reason it fails to load, it jumps up and down in the doc and then fails to load with no crashing reports and I cannot find any reason why. I have reinstalled it, updated Mac security patches, tried to run the app in safe mode and also the Mac in safe mode, but nothing works. It only works if I log out and log back in with a guest account. Any help is welcome.

Hi, I am running Mojave 10.14.6 and Firefox used to run. Suddenly without reason it fails to load, it jumps up and down in the doc and then fails to load with no crashing reports and I cannot find any reason why. I have reinstalled it, updated Mac security patches, tried to run the app in safe mode and also the Mac in safe mode, but nothing works. It only works if I log out and log back in with a guest account. Any help is welcome.
Trích dẫn

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

The app has been uninstalled and reinstalled with no plugins installed and still does not load.

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.4 Safari/605.1.15

Thông tin chi tiết

crankygoat
  • Top 25 Contributor
20 giải pháp 255 câu trả lời
Được đăng

Guest account is likely using a different Firefox profile. If you can get it run in your regular user account, go to about:profiles create a new profile, and set it as default. Close Firefox and then start it again. See if the issues persist.

Guest account is likely using a different Firefox profile. If you can get it run in your regular user account, go to about:profiles create a new profile, and set it as default. Close Firefox and then start it again. See if the issues persist.
Bài viết này có hữu ích với bạn không?
Trích dẫn
cor-el
  • Top 10 Contributor
  • Moderator
17670 giải pháp 159849 câu trả lời
Được đăng

There can also be permission issues, so check that as well.

Did you try a clean reinstall and drag the current Firefox installation to the Trash ?

See also:

There can also be permission issues, so check that as well. Did you try a clean reinstall and drag the current Firefox installation to the Trash ? *https://www.mozilla.org/en-US/firefox/all/ See also: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Bài viết này có hữu ích với bạn không?
Trích dẫn

Người tạo câu hỏi

Thanks crankygoat but I can’t even get it to launch to be able to change profile. Also I completely deleted and reinstalled it from my Mac profile so it shouldn’t be logged into any Firefox profile. Besides, in my guest account it’s not logged into any profile...any suggestions?

Thanks crankygoat but I can’t even get it to launch to be able to change profile. Also I completely deleted and reinstalled it from my Mac profile so it shouldn’t be logged into any Firefox profile. Besides, in my guest account it’s not logged into any profile...any suggestions?
Bài viết này có hữu ích với bạn không?
Trích dẫn

Người tạo câu hỏi

cor-el said

There can also be permission issues, so check that as well. Did you try a clean reinstall and drag the current Firefox installation to the Trash ? See also:

Thank you cor-el but I have fully deleted the app with the AppCleaner app. Any other suggestions welcome.

''cor-el [[#answer-1272480|said]]'' <blockquote> There can also be permission issues, so check that as well. Did you try a clean reinstall and drag the current Firefox installation to the Trash ? *https://www.mozilla.org/en-US/firefox/all/ See also: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles </blockquote> Thank you cor-el but I have fully deleted the app with the AppCleaner app. Any other suggestions welcome.
Bài viết này có hữu ích với bạn không?
Trích dẫn
Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.