Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

[Mac OS Mojave] Firefox crashes suddenly every time i use the keyboard

  • 6 trả lời
  • 1 gặp vấn đề này
  • 25 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

Firefox crashes suddenly every time i use the keyboard to copy, paste, close a tab, ecc. Removed software + related data, reinstalled from scratch, but same! Tested also in safe mode, but same. Please, anybody have faced/solved a similar issue?

Tất cả các câu trả lời (6)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options
more options

Product Firefox Release Channel release Version 70.0.1 Build ID 20191030021342 (2019-10-30) OS OS X 10.14 OS Version 10.14.6 18G1012

Sun, 24 Nov 2019 15:39:10 GMT bp-f6d1b7da-212a-4318-8a54-1bb800191125

Mon, 25 Nov 2019 11:51:08 GMT bp-3dbae753-307d-48e0-b5ca-484b80191125

Sun, 24 Nov 2019 15:40:56 GMT bp-a2613458-8e19-4c86-b732-d919f0191125

Signature: _platform_strlen | CFNumberGetTypeID


more options

Looks like you are having a bad memory issue.

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.




more options

sorry, but none of the provided solutions solve the problem in any way. i tried also: - to "downgrade" the version, using release 69 - and the one called " Firefox Extended Support Release (ESR)" i erased every data with a specific software, before every new installation in order to be sure to not keep any error i can't figure out what is going on. i didn't change anything in the mac nor the os! please, since i'm a technical-dumb user, could you explain me what does "bad memory issue" means? as a designer, i'm working every day with gigabyte-weighed images, and i don't see my mac slower. also, the ssd hd is only half full. thanks in advance

more options

Computers have memory 'sticks' on their circuit board. Sometimes, part of a stick goes bad.

I don't know mac's and called for more help.