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Firefox crashes

  • 15 trả lời
  • 1 gặp vấn đề này
  • 36 lượt xem
  • Trả lời mới nhất được viết bởi Senali Madawala

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firefox crashes all the time ,especially facebook,i thought it was my video card ,so i went out and bought a new video card,it still crashes,i have uninstalled firefox and reinstalled firefox ,i have disabled all addons ,i have disabled hardware acceleration,i have no problems with any other browser but firefox,here are a list of my Submitted Crash Reports

Report ID 	Date Submitted
bp-16b09feb-b3ff-491d-a4df-589610191101	10/31/2019 8:42 PM
bp-05d3f1d6-6544-42b6-8a93-4b7d90191101	10/31/2019 8:42 PM
bp-3d49258d-8329-43bc-b12b-ec6060191101	10/31/2019 8:42 PM
bp-a9bb5b83-0156-4889-8ade-5654a0191101	10/31/2019 8:42 PM
bp-8d65c347-e7da-428c-a0a1-cc73a0191101	10/31/2019 8:42 PM
bp-e997aad8-83fb-463b-95c2-5d09f0191101	10/31/2019 8:42 PM
bp-9dea9c85-c7af-4768-9f07-7d73c0191101	10/31/2019 8:42 PM
bp-4defdd9c-4769-4095-88cc-9dd480191101	10/31/2019 8:42 PM
bp-68a02a5e-a616-4078-a809-38c1b0191101	10/31/2019 8:42 PM
bp-38ce48a5-163f-498b-9e1f-9ffe10191101	10/31/2019 8:42 PM
bp-1adbe766-36f5-4ae4-b136-52caf0191101	10/31/2019 8:42 PM
bp-b612586e-5401-4df6-a224-ed9680191101	10/31/2019 8:42 PM
bp-0ddc7b93-38a3-4eb1-ad63-2b3cd0191101	10/31/2019 8:42 PM
bp-cb27a289-b363-4332-9990-3b2d70191101	10/31/2019 8:42 PM
bp-700f5711-8fa4-48bf-bb16-9ded00191101	10/31/2019 8:42 PM
bp-2f24687f-30f8-4030-a5a4-840ca0191101	10/31/2019 8:42 PM
bp-61276529-8670-4204-a560-deffa0191101	10/31/2019 8:42 PM
bp-721dc18c-d7e9-4aba-bc59-27afb0191101	10/31/2019 8:42 PM
bp-32bfe253-09aa-4429-ad20-74bfb0191101	10/31/2019 8:42 PM
bp-6c1f3094-a02f-4367-92df-bf2e70191101	10/31/2019 8:42 PM
bp-4af7a733-6dbf-4169-ae1d-798cf0191101	10/31/2019 8:42 PM
bp-52d07d13-1be0-47a0-a55b-6a9450191101	10/31/2019 8:42 PM
bp-6308e35e-ab2e-4d33-adc0-953480191101	10/31/2019 8:42 PM
bp-ae7ff966-bec2-48ce-82ed-f41740191101	10/31/2019 8:42 PM
bp-8674aa59-6cb7-4ba3-a875-37d420191101	10/31/2019 8:42 PM
bp-748820ce-efd8-4248-9381-8d0dc0191101	10/31/2019 8:42 PM
bp-bddee557-64ef-43aa-80cf-067860191101	10/31/2019 8:42 PM
bp-f087b130-bf32-4ac6-9b84-b18ee0191101	10/31/2019 8:42 PM
bp-115461f8-bfa5-4acf-86af-e46220191101	10/31/2019 8:42 PM
bp-96539755-a955-47f7-843d-e1e270191101	10/31/2019 8:42 PM
bp-7c01cedd-8a78-4199-91d1-f2e160191101	10/31/2019 8:42 PM
bp-0d7b38ed-ac3a-4823-a207-771360191101	10/31/2019 8:42 PM
bp-91c7fce1-12e9-4e9d-810c-136920191101	10/31/2019 8:42 PM
bp-0eeb5a35-3fd7-4836-8e4f-2066b0191101	10/31/2019 8:42 PM
bp-083c2749-38b9-4962-8bdc-c8ee30191101	10/31/2019 8:42 PM
bp-f807eb85-ebe7-4d7f-9394-afc2d0191101	10/31/2019 8:42 PM
bp-b6898d39-78c7-4508-8be7-1bc840191101	10/31/2019 8:42 PM
bp-17db0d06-6748-451d-911c-6eaab0191101	10/31/2019 8:42 PM
bp-663087ab-ceaa-4d24-85e8-949150191101	10/31/2019 8:42 PM
bp-3b21bd64-701b-4527-8656-1307c0191101	10/31/2019 8:42 PM
bp-1a4a042f-4748-45a0-8c89-e65ae0191101	10/31/2019 8:42 PM
bp-9333a76b-b030-4e2d-9cfe-d7c510191101	10/31/2019 8:42 PM
bp-307473ec-c3e5-4589-b03a-6ac330191101	10/31/2019 8:42 PM
bp-fcb26957-4e74-4f0b-82bd-cb1560191101	10/31/2019 8:42 PM
bp-803163b1-3c52-4e4e-b167-e27860191101	10/31/2019 8:42 PM
bp-45006af9-b3b3-4614-a89a-d7fb50191101	10/31/2019 8:42 PM
bp-26a68211-9a29-45f7-bbae-112d10191101	10/31/2019 8:42 PM
bp-c4802a8d-6106-4bd5-b78f-177960191101	10/31/2019 8:42 PM
bp-5ff6f14c-3d2c-4394-852b-bcf9a0191101	10/31/2019 8:29 PM
bp-5841110f-b418-4ad0-b40b-2f8830191030	10/30/2019 6:30 PM
bp-0c306469-f273-40f6-bedc-947110191020	10/20/2019 1:03 PM
bp-e92d23f7-484d-4924-bdb8-2e2f70191101	11/1/2019 12:02 PM

Được chỉnh sửa bởi cor-el vào

Tất cả các câu trả lời (15)

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These and other reports are too old to be useful

Product Firefox Release Channel release Version 69.0.3 Build ID 20191009172106 (2019-10-09)

Tue, 22 Oct 2019 22:09:31 GMT bp-16b09feb-b3ff-491d-a4df-589610191101 Signature: OOM | large | mozalloc_abort | mozalloc_handle_oom | gkrust_shared::oom_hook::hook | std::alloc::rust_oom | webrender_bindings::bindings::wr_state_new

Crash Reason EXCEPTION_BREAKPOINT +++++++++++++++++++++++++++++++++++++++++ Wed, 23 Oct 2019 02:46:29 GMT bp-05d3f1d6-6544-42b6-8a93-4b7d90191101 Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

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why are they not useful ,these r recent reports

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Product Firefox Release Channel release Version 70.0.1 Build ID 20191030021342 (2019-10-30)

submitted_timestamp 2019-11-01T00:42:33.186444+00:00 bp-e997aad8-83fb-463b-95c2-5d09f0191101 Signature: OOM | unknown | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | xul.dll

Crash Reason EXCEPTION_BREAKPOINT

nvwgf2um_cfg.dll = NVIDIA D3D10 drivers

xul.dll = Firefox +++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 70.0 Build ID 20191016161957 (2019-10-16)

Fri, 25 Oct 2019 19:02:16 GMT bp-68a02a5e-a616-4078-a809-38c1b0191101 Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT +++++++++++++++++++++++++++++++++++++++++ Fri, 25 Oct 2019 19:02:16 GMT bp-0ddc7b93-38a3-4eb1-ad63-2b3cd0191101 Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

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what does this all mean ,i bought a new card ,because i thought the old card was bad

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dennis215 said

why are they not useful ,these r recent reports

They were recently submitted, but they are still old reports. Look at the times stamps above the report numbers.

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what do i need to do at this point,wait until i get a new report?

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The recent crash reports (see the date stamps) are showing a problem with memory, or a lack of.

MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

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ok,give me a few mins

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Please note; I am not ignoring what you are posting. It's that I was working on the problem, looking at reports . . . . .


dennis215 said

what do i need to do at this point,wait until i get a new report?

When you get a crash report, submit it as soon as you can. If you check out the reports you posted, they are a mixture of Firefox 69, 70, and the current. And they go back a month.

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the ram passed,i also have 4gigs of ram and firefox is the only one i have problem with,internet explorer and chrome do have this problem

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internet explorer and chrome do not have this problem ,bp-b7b7930d-22ec-43ed-bb58-b6cb00191102 11/2/2019, 11:01 AM View bp-05f740ef-cd20-4f02-ae9b-b0aa20191102 11/2/2019, 11:01 AM View bp-da38f7e2-cb25-401f-9913-749230191102 11/2/2019, 11:01 AM View bp-452ba7b0-c413-4ab9-9bef-532070191102 11/2/2019, 12:06 AM View

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bp-05f740ef-cd20-4f02-ae9b-b0aa20191102 bp-b7b7930d-22ec-43ed-bb58-b6cb00191102

Signature: OOM | small


Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

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i already have the 32bit installed

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Fix 1: Update Firefox Fix 2: Clear Firefox cache Fix 3: Update your drivers Fix 4: Disable Firefox add-ons Fix 5: Update Windows Fix 6: Check for viruses Fix 7: Reinstall Firefox