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Firefox keeps on crashing I reinstalled and refreshed still does not work

  • 3 trả lời
  • 1 gặp vấn đề này
  • 9 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

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When I am using Firefox it randomly crashes I followed one of the support threads on installing Firefox again for my language and upgraded the original. It crashes less but still the same. I have no idea what to do I'm running the latest Firefox.

Tất cả các câu trả lời (3)

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In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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I typed in about:crashes<enter> and there was nothing there it seems like Firefox isn't collecting crash reports.

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Type about:preferences#advanced<enter> in the address bar. Select Data Choices. Turn on Enable Crash Reporter.

Note: For Firefox v56+ its; about:preferences#privacy Under Firefox Data Collection turn on Allow Firefox To Send Crash Reports.