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FaceBook - cannot scroll. Locked

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I cannot scroll up or down in FB. Have tried to follow all advice.... not working. Thanks!

I cannot scroll up or down in FB. Have tried to follow all advice.... not working. Thanks!

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AZgolf said

Have tried to follow all advice.... not working.

Hello AZgolf,

As you don't mention what advice you've followed, it's rather difficult to come up with new advice ....

But first (and this may or may not have anything to do with your problem) :

Your system details show that your Adobe Flash needs to be updated - you're running a very old version, which can cause problems.

Would you please uninstall your current version and install the latest version, which is 32.0.0.192

Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

https://get.adobe.com/flashplayer/

Note : some 'extras' may be offered in the download.


Would you try this please :

Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R'

Would you try this please :
Clear the Firefox cache :
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

"Remove the cookies" from websites that cause problems :
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site")


If none of the above do the trick, then let's Try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Any luck  ?

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Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 28.0 r0

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Thông tin chi tiết

McCoy
  • Top 10 Contributor
466 giải pháp 4251 câu trả lời
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AZgolf said

Have tried to follow all advice.... not working.

Hello AZgolf,

As you don't mention what advice you've followed, it's rather difficult to come up with new advice ....

But first (and this may or may not have anything to do with your problem) :

Your system details show that your Adobe Flash needs to be updated - you're running a very old version, which can cause problems.

Would you please uninstall your current version and install the latest version, which is 32.0.0.192

Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

https://get.adobe.com/flashplayer/

Note : some 'extras' may be offered in the download.


Would you try this please :

Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R'

Would you try this please :
Clear the Firefox cache :
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

"Remove the cookies" from websites that cause problems :
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site")


If none of the above do the trick, then let's Try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Any luck  ?

''AZgolf [[#question-1260308|said]]'' <blockquote> Have tried to follow all advice.... not working. </blockquote> Hello AZgolf, As you don't mention what advice you've followed, it's rather difficult to come up with new advice .... But first (and this may or may not have anything to do with your problem) : Your system details show that your Adobe Flash needs to be updated - you're running a very old version, which can cause problems. Would you please uninstall your current version and install the latest version, which is '''32.0.0.192''' Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html https://get.adobe.com/flashplayer/ Note : some 'extras' may be offered in the download. -------------------------------------------------------------------------------------------- Would you try this please : Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R' Would you try this please :<BR> Clear the Firefox cache :<BR> https://support.mozilla.org/en-US/kb/how-clear-firefox-cache "Remove the cookies" from websites that cause problems :<BR> https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site") -------------------------------------------------------------------------------------------- If none of the above do the trick, then let's Try Firefox in Safe Mode : If Firefox is not running : Hold down the Shift key when starting Firefox. If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !) See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Any luck ?
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Sincere thanks!!

Sincere thanks!!
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McCoy
  • Top 10 Contributor
466 giải pháp 4251 câu trả lời
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AZgolf said

Sincere thanks!!

My pleasure - I'm glad everything is working the way it should again !

''AZgolf [[#answer-1226293|said]]'' <blockquote> Sincere thanks!! </blockquote> My pleasure - I'm glad everything is working the way it should again !
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