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Firefox update to 67.0 has removed all my bookmarks and passwords

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since this update installed i cannot get to my bookmarks or saved passwords. cannot even down grade to previous ver.

I did not even enable this update !

since this update installed i cannot get to my bookmarks or saved passwords. cannot even down grade to previous ver. I did not even enable this update !
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  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; rv:67.0) Gecko/20100101 Firefox/67.0

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Jeremy Sanders
  • Top 25 Contributor
12 giải pháp 142 câu trả lời
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Can you still view your old profile?

Have you ever used the FF beta?

Can you still view your old profile? Have you ever used the FF beta?
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FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
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Antguru said

I did not even enable this update !

What did you mean by this?

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

''Antguru [[#question-1259892|said]]'' <blockquote> I did not even enable this update ! </blockquote> What did you mean by this? Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
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Người tạo câu hỏi

that desktop folder only has the current data since the update was done 2019/05/21

there is no profile info in the prior to that date

that desktop folder only has the current data since the update was done 2019/05/21 there is no profile info in the prior to that date
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FredMcD
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4245 giải pháp 59390 câu trả lời
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Look inside the folders. Does it have your profile inside? Compare the file list with the current profile folder.

Look inside the folders. Does it have your profile inside? Compare the file list with the current profile folder.
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Người tạo câu hỏi

there are no profile with date before 21/05/2019 , they have all gone

there are no profile with date before 21/05/2019 , they have all gone
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FredMcD
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4245 giải pháp 59390 câu trả lời
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That means the folder was created two days before, and is likely your missing profile.

That means the folder was created two days before, and is likely your missing profile.
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dcoffey095 0 giải pháp 1 câu trả lời
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I have the same problem and I don't see any clear path posted as a solution Going back to 66.0.5 restores all of the missing bookmarks, password and configuration Is this a MAC OS problem or is it on all platforms - this seems to be

a bad release
I have the same problem and I don't see any clear path posted as a solution Going back to 66.0.5 restores all of the missing bookmarks, password and configuration Is this a MAC OS problem or is it on all platforms - this seems to be a bad release
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FredMcD
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4245 giải pháp 59390 câu trả lời
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dcoffey095 Please go to the top of any support.mozilla.org web page and use the Get Community Support link: https://support.mozilla.org/en-US/questions/new

Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.

'''dcoffey095''' Please go to the top of any '''support.mozilla.org''' web page and use the '''Get Community Support''' link: https://support.mozilla.org/en-US/questions/new Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other. Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; '''None Of These Solve My Problem.''' Now enter all the relative information on the problem. At the bottom of this, you can Add Images. Under this is '''Troubleshooting Information.''' Please press the '''Share Data button.''' This will let us look at your system details. '''No Personal Information Is Collected.'''
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