Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

How its possible that I lost all saved passwords in website?

  • 2 trả lời
  • 1 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options


Today I noted that all my passwords saved in Mozilla disappeared. I didn`t clear any information from Browser using "clear history". No one use my laptop. How it's possible?

Tất cả các câu trả lời (2)

more options

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.

What about the rest of your profile? Bookmarks, settings, toolbars?

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.




more options

You would need older backup copies of logins.json and key4.db to recover the lost passwords.

You can look at this utility to browse System Restore points.

Did you already reboot the computer?

You can also check for orphaned profiles that aren't listed in the Profile Manager and on the about:profiles page (profiles.ini).