Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox crashes after upgrading Windows 10 to 1809

  • 4 trả lời
  • 4 gặp vấn đề này
  • 3602 lượt xem
  • Trả lời mới nhất được viết bởi philipp

more options

Since upgrading Windows 10 to latest 1809 Firefox has started to crash tabs when I go to e.g. Youtube, but even it will crash when I go to support.mozilla.org. So right now I'm using Chrome to even write to support question.

I have tried several things like: turning off addons turn off flash entirely reinstall nvidia drivers

None of it does something. At first I thought it has something to do with video but Twitch works, while Youtube doesn't, nor does Netflix. And some websites such as this support website doesn't work either without crashing the tab.

I've submitted the crash report and it can be found here https://crash-stats.mozilla.com/report/index/721551db-732a-4017-bfca-b291f0190211

Giải pháp được chọn

hi ganmo, yes unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false.

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (4)

more options

Adding that I am using Windows 10 N edition

more options

Giải pháp được chọn

hi ganmo, yes unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false.

more options

awesome fixed the problem! ;)

I hope it doesn't affect daily performance by disabling it

more options

this just disables support for a particular video codec, so you shouldn't experience any performance impact on day to day browsing.

microsoft's analysis of the issue indicated that the issue might go away with the next monthly windows 10 update which should be happening within the next couple of days. you might want to check back afterwards and toggle the media.wmf.vp9.enabled preference back to true and see if the crashing issue is still resolved afterwards...