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Firefox crashes overnight, everyday

Được đăng

Hi FIrefox team, I have a Windows 10 display computer system that is switched on 24 hours a day, 7 days a week. It uses multiple Firefox windows to display charts and images, 10 windows in total.

Every morning, I come in to office and discover that most of the Firefox windows are displaying the "Gah! Something crashed." message. It gives a convenient blue button to reload all the tabs, but I would like to find out what is causing the crash and prevent crashes in the first place.

Here is a list of my submitted crash reports: bp-c5d9f2c2-5bc6-41de-bddd-7c0200190118 bp-bf25e5a0-cad1-4074-8ddf-929b10190118 bp-5674a715-89c3-4640-8047-73acb0190118 bp-442bc27e-1060-44e1-bb76-04aaa0190118 bp-20d258a7-7024-4598-871b-1462b0190118 bp-df21407f-8e9c-497f-a5da-1b3b40190118 bp-2a1bfd31-ba3b-4fa9-85dc-5b6330190118 bp-1c94d311-0d2c-40d1-b8d3-98ad40190118 bp-dad18dc2-80cd-4c09-911f-cfc2e0190118 bp-0b9f5eb9-9296-435a-a81e-4dca50190118 bp-8550c9ad-fc92-4fed-b18f-b08ef0190118 bp-b804dffd-357c-4cd0-8775-802240190118 bp-f0cbc689-173a-4985-9e2c-533b40190118 bp-53a5b4a9-cbaa-4acb-9e2d-5d3730190118 bp-444ace91-f119-4b07-abe3-52aa90190118 bp-91f59963-c384-40a8-bda0-3742d0190118 bp-ef79359b-d874-4fdc-a13f-2f8bc0190118 bp-41e45dec-df7e-426f-9ce5-79ede0190118 bp-0b6cb5b4-63ee-4961-a932-26d110190118 bp-8f1a7b0c-dae5-4267-a429-090cc0190118 bp-f926a9f2-c18b-498e-9124-c5d610190118 bp-8fdfd938-2455-4e35-a2ff-6fb390190118 bp-0d1d06d6-6b02-4120-993c-7855c0190118 bp-8216efb6-cfd6-4a3a-99a6-e906d0190118 bp-75055862-9253-4203-9540-4b56c0190118 bp-72d4461c-2dec-4b9a-aa77-886100190118 bp-0d595bae-c31e-43f4-8595-3628d0190118 bp-c0ad0570-4c66-4934-a3b8-10db00190118 bp-3d223716-1228-45f8-be6e-5e8d00190118 bp-2a0eeb33-7fd3-4bb9-9126-4ea230190118 bp-7645df77-c345-4125-962c-28bf30190118 bp-ee38c9ba-8af3-4ddb-b934-69ed00190118 bp-1fdb3c66-997d-4a09-9b8f-cb6b50190118 bp-d1b04b46-63ff-4a55-865a-35c8e0190118 bp-f0c7172e-0ae2-4b49-ba14-12e230190118 bp-829bd3f3-01a1-45bf-9be0-9511b0190118 bp-497479cc-613e-46c6-941a-27a400190118 bp-8f56cbd1-ad54-430e-b3de-76a3f0190118 bp-fc5b34f4-5d78-46a0-9117-fc5e80190118 bp-918b8676-4980-44a5-bba7-c60910190118 bp-0469f739-7f32-4438-9424-981350190118 bp-496588b4-2e69-4b07-b010-9b7090190118 bp-d05d2e63-cf38-47d9-b8f4-6c5bd0190118 bp-e540a4ed-25a2-491f-a100-cbef70190116 bp-5eca4c71-757f-486e-b341-110b20190109 bp-aaa90706-fc2d-44d4-8374-d82280181218 bp-b395dcab-4f78-4f05-b5ed-a0e4a0181213 bp-9b50ee2f-401b-4d5b-accf-578230181206

I hope you will be able to help me prevent Firefox from crashing everyday.

Thanks, Jonah. +65-98350243

Hi FIrefox team, I have a Windows 10 display computer system that is switched on 24 hours a day, 7 days a week. It uses multiple Firefox windows to display charts and images, 10 windows in total. Every morning, I come in to office and discover that most of the Firefox windows are displaying the "Gah! Something crashed." message. It gives a convenient blue button to reload all the tabs, but I would like to find out what is causing the crash and prevent crashes in the first place. Here is a list of my submitted crash reports: bp-c5d9f2c2-5bc6-41de-bddd-7c0200190118 bp-bf25e5a0-cad1-4074-8ddf-929b10190118 bp-5674a715-89c3-4640-8047-73acb0190118 bp-442bc27e-1060-44e1-bb76-04aaa0190118 bp-20d258a7-7024-4598-871b-1462b0190118 bp-df21407f-8e9c-497f-a5da-1b3b40190118 bp-2a1bfd31-ba3b-4fa9-85dc-5b6330190118 bp-1c94d311-0d2c-40d1-b8d3-98ad40190118 bp-dad18dc2-80cd-4c09-911f-cfc2e0190118 bp-0b9f5eb9-9296-435a-a81e-4dca50190118 bp-8550c9ad-fc92-4fed-b18f-b08ef0190118 bp-b804dffd-357c-4cd0-8775-802240190118 bp-f0cbc689-173a-4985-9e2c-533b40190118 bp-53a5b4a9-cbaa-4acb-9e2d-5d3730190118 bp-444ace91-f119-4b07-abe3-52aa90190118 bp-91f59963-c384-40a8-bda0-3742d0190118 bp-ef79359b-d874-4fdc-a13f-2f8bc0190118 bp-41e45dec-df7e-426f-9ce5-79ede0190118 bp-0b6cb5b4-63ee-4961-a932-26d110190118 bp-8f1a7b0c-dae5-4267-a429-090cc0190118 bp-f926a9f2-c18b-498e-9124-c5d610190118 bp-8fdfd938-2455-4e35-a2ff-6fb390190118 bp-0d1d06d6-6b02-4120-993c-7855c0190118 bp-8216efb6-cfd6-4a3a-99a6-e906d0190118 bp-75055862-9253-4203-9540-4b56c0190118 bp-72d4461c-2dec-4b9a-aa77-886100190118 bp-0d595bae-c31e-43f4-8595-3628d0190118 bp-c0ad0570-4c66-4934-a3b8-10db00190118 bp-3d223716-1228-45f8-be6e-5e8d00190118 bp-2a0eeb33-7fd3-4bb9-9126-4ea230190118 bp-7645df77-c345-4125-962c-28bf30190118 bp-ee38c9ba-8af3-4ddb-b934-69ed00190118 bp-1fdb3c66-997d-4a09-9b8f-cb6b50190118 bp-d1b04b46-63ff-4a55-865a-35c8e0190118 bp-f0c7172e-0ae2-4b49-ba14-12e230190118 bp-829bd3f3-01a1-45bf-9be0-9511b0190118 bp-497479cc-613e-46c6-941a-27a400190118 bp-8f56cbd1-ad54-430e-b3de-76a3f0190118 bp-fc5b34f4-5d78-46a0-9117-fc5e80190118 bp-918b8676-4980-44a5-bba7-c60910190118 bp-0469f739-7f32-4438-9424-981350190118 bp-496588b4-2e69-4b07-b010-9b7090190118 bp-d05d2e63-cf38-47d9-b8f4-6c5bd0190118 bp-e540a4ed-25a2-491f-a100-cbef70190116 bp-5eca4c71-757f-486e-b341-110b20190109 bp-aaa90706-fc2d-44d4-8374-d82280181218 bp-b395dcab-4f78-4f05-b5ed-a0e4a0181213 bp-9b50ee2f-401b-4d5b-accf-578230181206 I hope you will be able to help me prevent Firefox from crashing everyday. Thanks, Jonah. +65-98350243

Giải pháp được chọn

hi jonah, please see if the following step can fix this: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Đọc câu trả lời này trong ngữ cảnh 1

Chi tiết hệ thống bổ sung

Ứng dụng

  • Firefox 64.0.2
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/64.0.2/WINNT/en-US/

Tiện ích mở rộng

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: Matrox C680 PCIe x16
  • adapterDescription2: Intel(R) UHD Graphics 630
  • adapterDeviceID: 0x6828
  • adapterDeviceID2: 0x3e92
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterRAM: 4096
  • adapterRAM2: Unknown
  • adapterSubsysID: 24c0102b
  • adapterSubsysID2: 00000000
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.376
  • driverDate: 12-1-2017
  • driverDate2: 5-24-2018
  • driverVersion: 22.19.693.256
  • driverVersion2: 24.20.100.6136
  • failures: [u'CP+[GFX1-]: [D2D1.1] Attempt to use unsupported surface size Size(3570,19990)', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(3570,19990) Code: 0x80070057 format 0']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Not Nvidia', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • indices: [0, 3211, 3212, 3213, 3214, 3215, 3216, 3217, 3218, 3219, 3220, 3221, 3222, 3223, 3224, 3210]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 12
  • numTotalWindows: 12
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Matrox C680 PCIe x16 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f605) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Matrox C680 PCIe x16 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f605) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Có
philipp
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Giải pháp được chọn

hi jonah, please see if the following step can fix this: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

hi jonah, please see if the following step can fix this: go to the firefox ''menu ≡ > options > privacy & security'' panel and under permissions check the setting to '''prevent accessibility services from accessing your browser'''.

Người tạo câu hỏi

Thanks, Philipp. I have just now switched on this setting. Let me see whether the Firefox still crashes tomolo morning.

Thanks, Philipp. I have just now switched on this setting. Let me see whether the Firefox still crashes tomolo morning.
WestEnd
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What kinda charts and windows are those?

What kinda charts and windows are those?

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We tile several Firefox windows across two monitors. They comprise of DIVs, PNGs, web maps, jpegs and text. The attached photo shows how they are arranged.

We tile several Firefox windows across two monitors. They comprise of DIVs, PNGs, web maps, jpegs and text. The attached photo shows how they are arranged.
WestEnd
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So what GPU are you using and is the GPU software up to date? What it sounds like is GPU issues that is causing the Browser to crash. I don't have the setup you do but have chrome and firefox browser loaded with more then one tab and left over night not running your type of software setup and neither browser crashes. I seriously think something else is causing the crash and the Browser is something that is more obvious then the other factor causing the problem. I would say run a limited window in each display and let it sit and see what happens.

So what GPU are you using and is the GPU software up to date? What it sounds like is GPU issues that is causing the Browser to crash. I don't have the setup you do but have chrome and firefox browser loaded with more then one tab and left over night not running your type of software setup and neither browser crashes. I seriously think something else is causing the crash and the Browser is something that is more obvious then the other factor causing the problem. I would say run a limited window in each display and let it sit and see what happens.
cor-el
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Do you have any recent crash reports?

The first report in the list crashed Nov 2018 Firefox 63.0.3 Crash Report [@ mozilla::a11y::IDSet::GetID ]

  • bp-c5d9f2c2-5bc6-41de-bddd-7c0200190118
  • CrashTime : Fri, 30 Nov 2018 22:08:27 GMT

The last report in the list crashed Dec 2018 Firefox 63.0.3 Crash Report [@ mozilla::a11y::IDSet::GetID ]

  • bp-9b50ee2f-401b-4d5b-accf-578230181206
  • CrashTime : Wed, 05 Dec 2018 09:41:08 GMT
Do you have any recent crash reports? The first report in the list crashed Nov 2018 Firefox 63.0.3 Crash Report [@ mozilla::a11y::IDSet::GetID ] *bp-c5d9f2c2-5bc6-41de-bddd-7c0200190118 *CrashTime : Fri, 30 Nov 2018 22:08:27 GMT The last report in the list crashed Dec 2018 Firefox 63.0.3 Crash Report [@ mozilla::a11y::IDSet::GetID ] *bp-9b50ee2f-401b-4d5b-accf-578230181206 * CrashTime : Wed, 05 Dec 2018 09:41:08 GMT

Người tạo câu hỏi

Surprise, surprise!

I had expected to come in to office this morning and be able to take some new crash reports. But none of the Firefox windows have crashed since yesterday.

Let me continue to monitor this tomolo and for the next few days, and then take some more crash reports if there are crashes.

To answer WestEnd's question, we have two identical graphics cards on this system. They are AMD FirePro SDI Matrox C680 PCIe x 16, and the driver is version 22.19.693.256. I attach a photo in case I left out any details.

Thanks, Jonah.

Surprise, surprise! I had expected to come in to office this morning and be able to take some new crash reports. But none of the Firefox windows have crashed since yesterday. Let me continue to monitor this tomolo and for the next few days, and then take some more crash reports if there are crashes. To answer WestEnd's question, we have two identical graphics cards on this system. They are AMD FirePro SDI Matrox C680 PCIe x 16, and the driver is version 22.19.693.256. I attach a photo in case I left out any details. Thanks, Jonah.
cor-el
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That screenshot shows a driver date from 2017. That is very old for a display driver.

Aren't there any updates available?

That screenshot shows a driver date from 2017. That is very old for a display driver. Aren't there any updates available? *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Người tạo câu hỏi

Okay, let me try to upgrade the graphics driver if Firefox crashes in the next few days.

Okay, let me try to upgrade the graphics driver if Firefox crashes in the next few days.
philipp
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the crash is the same issue as https://bugzilla.mozilla.org/show_bug.cgi?id=1368270 so the gpu shouldn't play into that...

the crash is the same issue as https://bugzilla.mozilla.org/show_bug.cgi?id=1368270 so the gpu shouldn't play into that...

Người tạo câu hỏi

I am very happy to come in to office today to see that Firefox did not crash.

I think it is very likely that Philipp's initial answer that suggested to "prevent accessibility services from accessing your browser" successfully solved the problem.

Thank you very much, Philipp, WestEnd and Cor-el, for helping me.

I am very happy to come in to office today to see that Firefox did not crash. I think it is very likely that Philipp's initial answer that suggested to "prevent accessibility services from accessing your browser" successfully solved the problem. Thank you very much, Philipp, WestEnd and Cor-el, for helping me.
philipp
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hi again jonahyongntu, the developers looking into this bug would be interested in the inner working of the page that triggered the crashes reliably - would you be able to answer the question at https://bugzilla.mozilla.org/show_bug.cgi?id=1368270#c28 ? thanks a bunch

hi again jonahyongntu, the developers looking into this bug would be interested in the inner working of the page that triggered the crashes reliably - would you be able to answer the question at https://bugzilla.mozilla.org/show_bug.cgi?id=1368270#c28 ? thanks a bunch

Người tạo câu hỏi

Hi everyone,

I received an email from philipp that you had interest in what caused the daily crash in my Firefox.

I really do not know which "browser window/tab" caused the crashes, if any. We have as many as 10 tabs/windows running 24/7. I had given a photo of what they look like here: https://support.mozilla.org/en-US/questions/1247107

All I know is that the solution was to activate the "prevent accessibility services from accessing your browser" setting. I do not really understand what this setting does. There have been no more crashes after activating this setting. So, it's kind of like a "magic button" to me (press the magic button and the problem is solved). But all my tabs continue to function as usual and are not affected by this setting.

I would be happy to provide more information, but I think I may need some guidance on what information to provide.

Thanks for helping to solve my daily crash.

Thanks, Jonah. +65-98350243

Hi everyone, I received an email from philipp that you had interest in what caused the daily crash in my Firefox. I really do not know which "browser window/tab" caused the crashes, if any. We have as many as 10 tabs/windows running 24/7. I had given a photo of what they look like here: https://support.mozilla.org/en-US/questions/1247107 All I know is that the solution was to activate the "prevent accessibility services from accessing your browser" setting. I do not really understand what this setting does. There have been no more crashes after activating this setting. So, it's kind of like a "magic button" to me (press the magic button and the problem is solved). But all my tabs continue to function as usual and are not affected by this setting. I would be happy to provide more information, but I think I may need some guidance on what information to provide. Thanks for helping to solve my daily crash. Thanks, Jonah. +65-98350243