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Update to ver 64 breaks operating system

Được đăng

1. Win 7 Pro 64 bit working error free.

2. Updated from FF ver 63 to FF ver 64

3 Computer starts having hard freeze when even Task Manager will not load and cursor is frozen.

4. Only reset button reboot works.

5. Symptom is repeatable.

6. Restored system image.

7 Computer once again error free.

8 After repeated nags from FF, once again updated FF to ver 64 (64 bit).

9. Symptoms in nrs 3&4 above return.

10. Restored system image and computer is error free.

11. Ignoring nags from FF to update to ver 64 (64 bit)

12. Now what?

1. Win 7 Pro 64 bit working error free. 2. Updated from FF ver 63 to FF ver 64 3 Computer starts having hard freeze when even Task Manager will not load and cursor is frozen. 4. Only reset button reboot works. 5. Symptom is repeatable. 6. Restored system image. 7 Computer once again error free. 8 After repeated nags from FF, once again updated FF to ver 64 (64 bit). 9. Symptoms in nrs 3&4 above return. 10. Restored system image and computer is error free. 11. Ignoring nags from FF to update to ver 64 (64 bit) 12. Now what?

Được chỉnh sửa bởi wotnwabbit vào

Giải pháp được chọn

Solved. Restored an earlier system image. Uninstalled Firefox. Downloaded and installed 64.0.2. No problems for a week.

Đọc câu trả lời này trong ngữ cảnh 0

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 32.0 r0

Ứng dụng

  • Firefox 63.0.3
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/63.0.3/WINNT/en-US/

Tiện ích mở rộng

  • 404 Bookmarks 1.7 ({5f8d31ba-47fb-4b70-bf8d-d2113f6da22f})
  • AdBlock 3.23.1 (jid1-NIfFY2CA8fy1tg@jetpack)
  • Amazon Assistant for Firefox 10.1805.2.1019 (abb@amazon.com)
  • AutoFill Forms 0.3.2 (jid1-jJjr0f2lg5yYtf2dD@jetpack)
  • Bookmarks Organizer 3.0.0 (bookmarksorganizer@agenedia.com)
  • Capture & Print 0.2.0.1 ({146f1820-2b0d-49ef-acbf-d85a6986e10c})
  • Close Other Tabs Button 1.3 (close-other-tabs-single@codefisher.org)
  • Empty Cache Button 3.4 ({4cc4a13b-94a6-7568-370d-5f9de54a9c7f})
  • English Popup Dictionary 1.7.3 ({74e2e3a5-6d4f-4766-b870-51b301cedb9b})
  • Eno® from Capital One® 2.1.18 ({4d5b7a5e-5232-9e45-97f4-f8e1ca2626e5})
  • Fakespot - Analyze Fake Amazon Reviews 0.3.1 (contact@fakespot.com)
  • Flagfox 6.1.9 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Forecastfox (fix version) 4.20 (forecastfox@s3_fix_version)
  • Form History Control (II) 2.3.0.0 (formhistory@yahoo.com)
  • FoxyTab 2.14.1 (foxytab@eros.man)
  • Google™ Translator 0.5.6 ({059cddf1-f66c-4b63-a79a-c35ac7e6ac65})
  • Google™ Translator Lite 0.2.8 (jid1-f3mYMbCpz2AZYl@jetpack)
  • Honey 10.8.1 (jid1-93CWPmRbVPjRQA@jetpack)
  • HTTPS Everywhere 2018.6.21 (https-everywhere@eff.org)
  • Mate Translate – translator, dictionary 6.2.13 (jid1-TMndP6cdKgxLcQ@jetpack)
  • Open in IE 0.2.2 ({5610edea-88c1-4370-b93d-86aa131971d1})
  • Rotate and Zoom Image 1.4 (rotate-and-zoom-image@mikk.cz)
  • S3.Translator 6.19 (s3google@translator)
  • Search image 0.1.3 (searchimage@searchimage.fr)
  • Show/Hide passwords 0.4 (shpassword@shpassword.fr)
  • Video Downloader Prime 0.2.0 (jid1-i6dUGvCrz2WZu8@jetpack)
  • Zoom Image 2.6.1 ({b14f4076-e80d-4baa-8c7d-8c65dfd2519c})
  • Adblock Plus 3.4.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (không hoạt động)
  • IE View 1.5.6.1-signed.1-signed ({6e84150a-d526-41f1-a480-a67d3fed910d}) (không hoạt động)
  • IE View Lite 1.3.5.1-signed.1-signed ({FDD8ECF0-451A-414D-8C8F-7B7F78B0ECD3}) (không hoạt động)
  • New Tab Override 14.1.0 (newtaboverride@agenedia.com) (không hoạt động)
  • No Color 0.9.4 ({ae443e4d-02db-4eef-bcc2-0f1b17edb941}) (không hoạt động)
  • Open in IE 1.5.0.1-signed (openinie@wittersworld.com) (không hoạt động)
  • PriceDrop 1.32.1-signed.1-signed ({987211C6-B504-4ab2-90BF-60CC49808D42}) (không hoạt động)
  • Reverse Image Search 0.2.0 (jid0-iiiWfb12bgHj8iKloOou74fb6jh@jetpack) (không hoạt động)
  • Roomy Bookmarks Toolbar 1.4.17 (ALone-live@ya.ru) (không hoạt động)
  • The Camelizer 2.9.7 (izer@camelcamelcamel.com) (không hoạt động)
  • TinEye Reverse Image Search 1.4.0 (tineye@ideeinc.com) (không hoạt động)
  • Wikipedia Context Menu Search 1.9 (@wikipediacontextmenusearch) (không hoạt động)
  • Wikipedia to Google Images 0.6 (imagewiki@imagewiki.fr) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: AMD Radeon R7 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6819
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 30581462
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 12-4-2016
  • driverDate2:
  • driverVersion: 21.19.384.0
  • driverVersion2:
  • featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}], u'features': [{u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Compositing', u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled via gfx.direct2d.disabled', u'type': u'user'}], u'description': u'Direct2D', u'name': u'DIRECT2D'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'GPU Process', u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'description': u'WebRender', u'name': u'WEBRENDER'}, {u'status': u'blocked', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'description': u'WebRender qualified', u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}], u'description': u'Off Main Thread Painting', u'name': u'OMTP'}, {u'status': u'available', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}], u'description': u'Advanced Layers', u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon R7 200 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b7a9) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon R7 200 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b7a9) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Có
  • Có thể tiếp cận: Có
FredMcD
  • Top 10 Contributor
4222 giải pháp 58918 câu trả lời
Được đăng

Let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Let's make sure your system is clean. You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
WestEnd
  • Top 25 Contributor
60 giải pháp 5366 câu trả lời
Được đăng

Did you uninstall all previous firefox and deleted Mozilla folder before installing the new version? Also firefox is a Browser not a O/S so that is something that by coincidence that happened and isn't the fault of the Browser installing doing. And when doing this make sure to backup firefox bookmarks as well.

Did you uninstall all previous firefox and deleted Mozilla folder before installing the new version? Also firefox is a Browser not a O/S so that is something that by coincidence that happened and isn't the fault of the Browser installing doing. And when doing this make sure to backup firefox bookmarks as well.

Người tạo câu hỏi

Fred McD, thanks for your suggestion.

Malware bytes pro installed. Cybereason RansomFree installed. SecureAP;us Installed. Kerish Doctor installed. All current paid versions kept up to date. All Windows updates are installed current versions. I have been building, operating and repairing computer systems for 40 years. I know how to isolate software problems. I know when a system is working.

It is working now without the update to Firefox 64.

Fred McD, thanks for your suggestion. Malware bytes pro installed. Cybereason RansomFree installed. SecureAP;us Installed. Kerish Doctor installed. All current paid versions kept up to date. All Windows updates are installed current versions. I have been building, operating and repairing computer systems for 40 years. I know how to isolate software problems. I know when a system is working. It is working now without the update to Firefox 64.

Được chỉnh sửa bởi wotnwabbit vào

Người tạo câu hỏi

WestEnd. thanks for your response.

The situation is an update to Firefox accomplished by clicking on either "update now" or "not now" to a query box started by FF during a FF session. There is no indication that uninstalling FF is required before the update.

If was immediately after the update and during a FF browser session that my computer would do a hard freeze, similar to the situation we used to encounter with Windows of the "Blue Screen of Death" except that there was no blue screen, only a completely frozen computer and I could not even close FF, nor access Task Manager.

WestEnd. thanks for your response. The situation is an update to Firefox accomplished by clicking on either "update now" or "not now" to a query box started by FF during a FF session. There is no indication that uninstalling FF is required before the update. If was immediately after the update and during a FF browser session that my computer would do a hard freeze, similar to the situation we used to encounter with Windows of the "Blue Screen of Death" except that there was no blue screen, only a completely frozen computer and I could not even close FF, nor access Task Manager.
WestEnd
  • Top 25 Contributor
60 giải pháp 5366 câu trả lời
Được đăng

wotnwabbit said

WestEnd. thanks for your response. There is no indication that uninstalling FF is required before the update.

There is none but doing so does wipe clean any problems with ff install or anything else that has gone wrong with the Browser as well. I did that when going from FF56 to FF57+ and that fixed my Browser issue.

''wotnwabbit [[#answer-1185723|said]]'' <blockquote> WestEnd. thanks for your response. There is no indication that uninstalling FF is required before the update. </blockquote> There is none but doing so does wipe clean any problems with ff install or anything else that has gone wrong with the Browser as well. I did that when going from FF56 to FF57+ and that fixed my Browser issue.

Người tạo câu hỏi

WestEnd, thanks for your continuing support.

At this point, I am going to wait before uninstalling FF completely because of all the time consuming contortions required to get FF back to the configuration I have now. I will consider doing that somewhere down the road. I do have another computer I could sync with.

Presently I am not having any issues with FF or my computer. I am going to wait a while for possible continuing developments.

There so many users that do not keep a good practice of backing up system images. If I did not have a good current system image to fall back on, I would have been up a creek without a paddle and facing a complete system os reload of Win 7, or <shudder> looking to go to Win 10 and possibly even new hardware.

The failure was rendering my computer useless.

WestEnd, thanks for your continuing support. At this point, I am going to wait before uninstalling FF completely because of all the time consuming contortions required to get FF back to the configuration I have now. I will consider doing that somewhere down the road. I do have another computer I could sync with. Presently I am not having any issues with FF or my computer. I am going to wait a while for possible continuing developments. There so many users that do not keep a good practice of backing up system images. If I did not have a good current system image to fall back on, I would have been up a creek without a paddle and facing a complete system os reload of Win 7, or <shudder> looking to go to Win 10 and possibly even new hardware. The failure was rendering my computer useless.

Được chỉnh sửa bởi wotnwabbit vào

FredMcD
  • Top 10 Contributor
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wotnwabbit said

I am going to wait before uninstalling FF completely because of all the time consuming contortions required to get FF back to the configuration I have now

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

''wotnwabbit [[#answer-1185774|said]]'' <blockquote> I am going to wait before uninstalling FF completely because of all the time consuming contortions required to get FF back to the configuration I have now </blockquote> Firefox comes in two or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected.
cor-el
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It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See:

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/en-US/kb/server-not-found-connection-problem *https://support.mozilla.org/en-US/kb/Firewalls *https://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating

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FredMcD said

wotnwabbit said
I am going to wait before uninstalling FF completely because of all the time consuming contortions required to get FF back to the configuration I have now

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Thank you FredMcD. I did not know that nor was I completely aware of the structure of FF. I also employ a weekly backup of some of the software on my computer that may change often, such as documents, email, etc. I have also been backing up the profile of FF that resides in the user/appdata/roaming each week. Your reply is very helpful in case I do reinstall FF.

I have this question. I normally use Revo uninstaller but it appears in this case I should not if I uninstall FF. Would that also be your opinion?

''FredMcD [[#answer-1185807|said]]'' <blockquote> ''wotnwabbit [[#answer-1185774|said]]'' <blockquote> I am going to wait before uninstalling FF completely because of all the time consuming contortions required to get FF back to the configuration I have now </blockquote> Firefox comes in two or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. </blockquote> Thank you FredMcD. I did not know that nor was I completely aware of the structure of FF. I also employ a weekly backup of some of the software on my computer that may change often, such as documents, email, etc. I have also been backing up the profile of FF that resides in the user/appdata/roaming each week. Your reply is very helpful in case I do reinstall FF. I have this question. I normally use Revo uninstaller but it appears in this case I should not if I uninstall FF. Would that also be your opinion?

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Solved. Restored an earlier system image. Uninstalled Firefox. Downloaded and installed 64.0.2. No problems for a week.

Solved. Restored an earlier system image. Uninstalled Firefox. Downloaded and installed 64.0.2. No problems for a week.
FredMcD
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That was very good work. Well done.

That was very good work. Well done.