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i'm locked out of firefox it keeps asking for a authenticator recovery code but i dont rememember what it is nor do I remember the authenticator app

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I cant locate the authencator six digit code what do i need to do

I cant locate the authencator six digit code what do i need to do

Giải pháp được chọn

Hi Tammy47, is Firefox is asking you to log into your Firefox Account, which is used for the Sync service? That would be necessary for Sync to work, but it is not needed to visit websites. You can cancel the Firefox Account login and browse normally if you don't need Sync to run right now.

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  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:63.0) Gecko/20100101 Firefox/63.0

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4185 giải pháp 58417 câu trả lời
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!
FredMcD
  • Top 10 Contributor
4185 giải pháp 58417 câu trả lời
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
jscher2000
  • Top 10 Contributor
8568 giải pháp 70052 câu trả lời
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Giải pháp được chọn

Hi Tammy47, is Firefox is asking you to log into your Firefox Account, which is used for the Sync service? That would be necessary for Sync to work, but it is not needed to visit websites. You can cancel the Firefox Account login and browse normally if you don't need Sync to run right now.

Hi Tammy47, is Firefox is asking you to log into your Firefox Account, which is used for the Sync service? That would be necessary for Sync to work, but it is not needed to visit websites. You can cancel the Firefox Account login and browse normally if you don't need Sync to run right now.
cor-el
  • Top 10 Contributor
  • Moderator
17334 giải pháp 156710 câu trả lời
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Try to reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA. Try to logout and login again to get a fresh login.

See also:

Try to reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA. Try to logout and login again to get a fresh login. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings See also: *[/questions/1226620] I forget recovery and security code