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black screen of death (ksod)

Được đăng

I have a new Dell Inspiron 7373 released in October 2017 with 8th generation i7 and Intel 620 graphics...

This is a new problem from sometime around (before?) the release of Quantum...

After some time using the browser, my laptop inevitably has a black screen of death (KSOD) issue where the device screen will not wake from display sleep (before the device enters sleep or hibernation) and the device must be shut off by holding the power button as the track pad or special key combinations do not work to wake the screen...

I have tried disabling hardware acceleration and uninstalling/reinstalling the Intel graphics driver (which is not testable for long since Windows Update re-installs it almost immediately, though I could try disabling wuauserv in the services manager...)

I also reinstalled Firefox and refreshed my profile, and tried running the browser in with the add-ons disabled...

...Please advise

Thank you for your time and consideration

I have a new Dell Inspiron 7373 released in October 2017 with 8th generation i7 and Intel 620 graphics... This is a new problem from sometime around (before?) the release of Quantum... After some time using the browser, my laptop inevitably has a black screen of death (KSOD) issue where the device screen will not wake from display sleep (before the device enters sleep or hibernation) and the device must be shut off by holding the power button as the track pad or special key combinations do not work to wake the screen... I have tried disabling hardware acceleration and uninstalling/reinstalling the Intel graphics driver (which is not testable for long since Windows Update re-installs it almost immediately, though I could try disabling wuauserv in the services manager...) I also reinstalled Firefox and refreshed my profile, and tried running the browser in with the add-ons disabled... ...Please advise Thank you for your time and consideration

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 31.0 r0

Ứng dụng

  • Firefox 63.0.1
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/63.0.1/WINNT/en-US/

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  • McAfee® WebAdvisor 7.0.0.17912 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
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  • Smart HTTPS 0.2.5 ({b3e677f4-1150-4387-8629-da738260a48e})
  • Tab Session Manager 4.2.2 (Tab-Session-Manager@sienori)
  • ZenMate VPN - Best Cyber Security & Unblock 6.3.1 (firefox-webext@zenmate.com)
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  • URL analyzing with VirusTotal™ 0.2.0 (jid0-DjsrWcAS3Wgq2xyyqqVL8Dqk1Lo@jetpack) (không hoạt động)
  • WebRTC Leak Shield 1.0.4 (@webrtc-leak-shield) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: Intel(R) UHD Graphics 620
  • adapterDescription2:
  • adapterDeviceID: 0x5917
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 07eb1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.376
  • driverDate: 2-28-2018
  • driverDate2:
  • driverVersion: 23.20.16.4973
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000014336) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000014336) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Có

Người tạo câu hỏi

...There are three security settings that I changed but am setting back to default to test KSOD issue...

System Properties Advanced Performance Options DEP for all programs --> off, back to essential programs and services only

Force Randomization of Images (Mandatory ASLR)--> use default, off

Controlled Folder Access --> Off

...There are three security settings that I changed but am setting back to default to test KSOD issue... System Properties Advanced Performance Options DEP for all programs --> off, back to essential programs and services only Force Randomization of Images (Mandatory ASLR)--> use default, off Controlled Folder Access --> Off
guigs 1072 giải pháp 11697 câu trả lời
Được đăng

Hi there, It sounds like you have tried: Uninstalling Flash (32bit) disabling hardware acceleration Changing some security settings submitting crash reports - and finding it might be Flash


Please update to Firefox 63.0.3 Is there any reason why we are not using the 64bit version of Flash, Windows and Firefox?

Hi there, It sounds like you have tried: Uninstalling Flash (32bit) disabling hardware acceleration Changing some security settings submitting crash reports - and finding it might be Flash Please update to Firefox 63.0.3 Is there any reason why we are not using the 64bit version of Flash, Windows and Firefox?

Người tạo câu hỏi

Win is 64 bit, but for whatever reason, when I reinstalled Firefox using the default installer and settings (after recovery resetting my OS sometime around the 2018 Spring Creators Update) it seems that Firefox was installed in the AppData folder (or maybe even the Programs (x86) also) instead of the 64 bit Programs folder... So I guess this is why my flash install may have been 32 bit?

But I have recently reinstalled and refreshed firefox so now it is installed in the Programs folder, and by reinstalling flash according to the support forum, flash should now be 64 bit too...

I have updated to firefox 63.0.3, but I am currently using windows without running any non windows store apps for a few days to check if KSOD is happening for some other reason because, unfortunately, I have now found that this issue has spread to Chrome too, which was not doing this before either...

In the meantime, I am starting to think that it may be because the apps status is not correctly working with Win 10 OS, because I notice that Firefox, Chrome, and Andy all continue to use cpu when idle, as viewed in the task manager process tab with no green leaf to indicate the process has been suspended when not in use...

Win is 64 bit, but for whatever reason, when I reinstalled Firefox using the default installer and settings (after recovery resetting my OS sometime around the 2018 Spring Creators Update) it seems that Firefox was installed in the AppData folder (or maybe even the Programs (x86) also) instead of the 64 bit Programs folder... So I guess this is why my flash install may have been 32 bit? But I have recently reinstalled and refreshed firefox so now it is installed in the Programs folder, and by reinstalling flash according to the support forum, flash should now be 64 bit too... I have updated to firefox 63.0.3, but I am currently using windows without running any non windows store apps for a few days to check if KSOD is happening for some other reason because, unfortunately, I have now found that this issue has spread to Chrome too, which was not doing this before either... In the meantime, I am starting to think that it may be because the apps status is not correctly working with Win 10 OS, because I notice that Firefox, Chrome, and Andy all continue to use cpu when idle, as viewed in the task manager process tab with no green leaf to indicate the process has been suspended when not in use...
FredMcD
  • Top 10 Contributor
4246 giải pháp 59405 câu trả lời
Được đăng

If you have a problem with a program, or think you do; totally remove the program, then test your system.

Once you are satisfied, get and use the current full installer.

If you have a problem with a program, or think you do; totally remove the program, then test your system. Once you are satisfied, get and use the current full installer.

Người tạo câu hỏi

I found some common steps to take for Win lock up and freezing issues on the web and started with these few steps together to save time...

1) I logged into the Guest account and found that now KSOD is happening without any suspected apps running...

Next...

a) Reset Windows power plan... b) Reset my BIOS settings... c) Uninstalled some apps from around the date the Event Viewer shows that the errors started, and some other apps too... d) Reset network adapter and turned off bluetooth...

2) To be sure, I booted into safe mode and noticed that the task bar was crashing every few seconds until I shut off the People taskbar item, so if this is not due to a safe mode issue, I though this may be the cause in normal mode -- I have noticed that the taskbar icons refesh or blink from time to time in normal boot, so maybe People is causing explore to crash?

(I was going to try a clean boot, but the Microsoft site seems to not recommend this unless advised to do so by one of their techs)

3) ...I Booted Windows normally and KSOD on day three (this seems to be the usual time passed until KSOD, and I do not see any scheduled tasks on that timeframe except for Dell Update, which I tested for when off), so none of these changes worked...

I guess I could try disabling C-States, turbo frequencies, do a clean boot, etc., though my hardware testing scans are clean...

(...As I am losing hope I am having Deja Vu and memories of these as future failures are already occuring to me...)

Also, I think this is likely going to be a MS Windows or driver issue, unless you can think of something else (please let me know), so sorry for posting on the wrong forum, and thank you both for your time and consideration as I learned some things about Windows lock ups and clean booting...

...I did get good news recently on MS Power User that Intel has released Windows Modern Drivers, so I am hoping that when Dell releases these for my device the issue will be solved...

I found some common steps to take for Win lock up and freezing issues on the web and started with these few steps together to save time... 1) I logged into the Guest account and found that now KSOD is happening without any suspected apps running... Next... a) Reset Windows power plan... b) Reset my BIOS settings... c) Uninstalled some apps from around the date the Event Viewer shows that the errors started, and some other apps too... d) Reset network adapter and turned off bluetooth... 2) To be sure, I booted into safe mode and noticed that the task bar was crashing every few seconds until I shut off the People taskbar item, so if this is not due to a safe mode issue, I though this may be the cause in normal mode -- I have noticed that the taskbar icons refesh or blink from time to time in normal boot, so maybe People is causing explore to crash? (I was going to try a clean boot, but the Microsoft site seems to not recommend this unless advised to do so by one of their techs) 3) ...I Booted Windows normally and KSOD on day three (this seems to be the usual time passed until KSOD, and I do not see any scheduled tasks on that timeframe except for Dell Update, which I tested for when off), so none of these changes worked... I guess I could try disabling C-States, turbo frequencies, do a clean boot, etc., though my hardware testing scans are clean... (...As I am losing hope I am having Deja Vu and memories of these as future failures are already occuring to me...) Also, I think this is likely going to be a MS Windows or driver issue, unless you can think of something else (please let me know), so sorry for posting on the wrong forum, and thank you both for your time and consideration as I learned some things about Windows lock ups and clean booting... ...I did get good news recently on MS Power User that Intel has released Windows Modern Drivers, so I am hoping that when Dell releases these for my device the issue will be solved...

Người tạo câu hỏi

...Some good news...

I changed the power settings by turning off display sleep and making the device sleep before the hard drives turn off and the KSOD with no mem dump turned into a BSOD with a mem dump... So I used MS Debug Preview and clicked on !analyze and this pointed from the initial kernel Driver State Power Failure to usbhub3.sys for three consecutive BSOD's...

Then, I received a cumulative update to Win 1803 to 17134.471 and the BSOD is still there, but this new mem dump does not point to anything, so I checked the cumulative update info and it says it solved a BSOD/KSOD isuue for some people, and the update manifest shows that usbhub3.sys was one of the files updated in 17134.441...

With these changes, the issue was still present, but I found a temporary solution for the problem by disabling power management for USB ROOT HUB 3.0 in device manager, which did not work to fix this before the updates...

Now, with my power settings back to normal, no more KSOD or BSOD!! :-)

I am going to post this on MS and Dell support and I hope they solve this soon...

...Some good news... I changed the power settings by turning off display sleep and making the device sleep before the hard drives turn off and the KSOD with no mem dump turned into a BSOD with a mem dump... So I used MS Debug Preview and clicked on !analyze and this pointed from the initial kernel Driver State Power Failure to usbhub3.sys for three consecutive BSOD's... Then, I received a cumulative update to Win 1803 to 17134.471 and the BSOD is still there, but this new mem dump does not point to anything, so I checked the cumulative update info and it says it solved a BSOD/KSOD isuue for some people, and the update manifest shows that usbhub3.sys was one of the files updated in 17134.441... With these changes, the issue was still present, but I found a temporary solution for the problem by disabling power management for USB ROOT HUB 3.0 in device manager, which did not work to fix this before the updates... Now, with my power settings back to normal, no more KSOD or BSOD!! :-) I am going to post this on MS and Dell support and I hope they solve this soon...