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Firefox closes itself randomly

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Hello I have Firefox (version 63, 64 bit) installed on a computer with over 50 Computers. A few months ago Firefox started an odd behavior. Sometimes shortly after startup or in the middle of surfing, Firefox just closes its Window. I checked, clearing the cache , with did nothing. Starting it in Safe Mode works fine. What should I do ?

Hello I have Firefox (version 63, 64 bit) installed on a computer with over 50 Computers. A few months ago Firefox started an odd behavior. Sometimes shortly after startup or in the middle of surfing, Firefox just closes its Window. I checked, clearing the cache , with did nothing. Starting it in Safe Mode works fine. What should I do ?

Được chỉnh sửa bởi r4a5a88 vào

Giải pháp được chọn

I have found a Solution. I had to update the grafic card drivers.

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Phần bổ trợ đã cài đặt

  • Shockwave Flash 31.0 r0

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

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FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
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r4a5a88 said

Starting it in Safe Mode works fine.

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

''r4a5a88 [[#question-1238798|said]]'' <blockquote> Starting it in Safe Mode works fine. </blockquote> It could be the work of one of your add-ons, or it could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link} Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control> ''(Mac=<Command>)'' <Shift> A) ''' In the Add-ons Manager, on the left, select '''Extensions. ''' Disable a few add-ons, then '''Restart Firefox. ''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All Of them. ''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Giải pháp được chọn

I have found a Solution. I had to update the grafic card drivers.

I have found a Solution. I had to update the grafic card drivers.
FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.
lgebaroff 0 giải pháp 1 câu trả lời
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This has been happening to me too. It seems to happen when I accidentally tap my touchpad. It does not happen with other applications. My touchpad settings are appropriate. My extensions are appropriate and minimal (most are disabled) My drivers are all up to date. My O/S is up to date My laptop is maintained well, i.e. clear cache regularly, scan regularly, run checks et. al. regularly. I am an advanced user.

This has been happening to me too. It seems to happen when I accidentally tap my touchpad. It does not happen with other applications. My touchpad settings are appropriate. My extensions are appropriate and minimal (most are disabled) My drivers are all up to date. My O/S is up to date My laptop is maintained well, i.e. clear cache regularly, scan regularly, run checks et. al. regularly. I am an advanced user.
FredMcD
  • Top 10 Contributor
4245 giải pháp 59390 câu trả lời
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Have you tried r4a5a88 solution?


Please go to the top of any support.mozilla.org web page and use the Get Community Support link: https://support.mozilla.org/en-US/questions/new

Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.

Have you tried r4a5a88 solution? ---------- Please go to the top of any '''support.mozilla.org''' web page and use the '''Get Community Support''' link: https://support.mozilla.org/en-US/questions/new Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other. Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; '''None Of These Solve My Problem.''' Now enter all the relative information on the problem. At the bottom of this, you can Add Images. Under this is '''Troubleshooting Information.''' Please press the '''Share Data button.''' This will let us look at your system details. '''No Personal Information Is Collected.'''