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Firefox Won't Play Steaming Audio: Certain Websites Only

Được đăng

Recently Firefox has stopped playing streaming audio from Google Play or Slacker. It has worked on those sites well, an for years. Audio from Spotify or Youtube work flawlessly. Slacker provides a popup error message that says "Your browser is disabling audio from Slacker Radio. Please update your browser settings. " Google is playing, but no audio is produced. Volume settings on the website are fine. I am running Windows 10 1803 and Firefox 62.0.3 (64-bit). I have tried:

        running Firefox in safe mode; 
        cleared the cache; and 
        disabling Flash Player 

I still have the problem.

Any ideas?

Recently Firefox has stopped playing streaming audio from Google Play or Slacker. It has worked on those sites well, an for years. Audio from Spotify or Youtube work flawlessly. Slacker provides a popup error message that says "Your browser is disabling audio from Slacker Radio. Please update your browser settings. " Google is playing, but no audio is produced. Volume settings on the website are fine. I am running Windows 10 1803 and Firefox 62.0.3 (64-bit). I have tried: running Firefox in safe mode; cleared the cache; and disabling Flash Player I still have the problem. Any ideas?

Được chỉnh sửa bởi spwood vào

Giải pháp được chọn

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

Đọc câu trả lời này trong ngữ cảnh 0

Chi tiết hệ thống bổ sung

Ứng dụng

  • Firefox 62.0.3
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/62.0.3/WINNT/en-US/

Tiện ích mở rộng

  • Adblock Plus 3.3.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • eBay for Firefox 5.3.0 ({62760FD6-B943-48C9-AB09-F99C6FE96088})
  • Add Bookmark Here ² 55.0.20170705 (abhere2@moztw.org) (không hoạt động)
  • All Aboard 1.2.9-rc6 (@all-aboard-v1-2) (không hoạt động)
  • allmusic.com Search Toolbar and Popup Menu 5.6.1-signed.1-signed (amg@aaronl.com) (không hoạt động)
  • Blank New Tab 2.0.0 (blanknewtab@goodthings) (không hoạt động)
  • DownThemAll! 3.0.8 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (không hoạt động)
  • FlashStopper 2.5.0 (flashstopper@byo.co.il) (không hoạt động)
  • McAfee® WebAdvisor 6.0.0.136 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (không hoạt động)
  • New Tab Override 14.1.0 (newtaboverride@agenedia.com) (không hoạt động)
  • YouTube Video and Audio Downloader 0.5.9 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack) (không hoạt động)

Javascript

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Đồ họa

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Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Có
FredMcD
  • Top 10 Contributor
4269 giải pháp 59861 câu trả lời
Được đăng

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}

Người tạo câu hỏi

I have tried running is safe mode, and still have the problem. I don't see the content-blocking icon in the address bar, and permissions for the page show tracking protection is off.

I have tried running is safe mode, and still have the problem. I don't see the content-blocking icon in the address bar, and permissions for the page show tracking protection is off.
FredMcD
  • Top 10 Contributor
4269 giải pháp 59861 câu trả lời
Được đăng

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

Người tạo câu hỏi

Most of what you suggested above I've already tried, without success. I have just tried deleting cookies and affected sites won't stream audio. They work well on Chrome (which I absolutely don't want to use) . Spotify and Youtube continue to work well, but Slacker and Google Play will not.

Most of what you suggested above I've already tried, without success. I have just tried deleting cookies and affected sites won't stream audio. They work well on Chrome (which I absolutely don't want to use) . Spotify and Youtube continue to work well, but Slacker and Google Play will not.
FredMcD
  • Top 10 Contributor
4269 giải pháp 59861 câu trả lời
Được đăng

Did you Clear the Cache and Remove Cookies?

Have you tried Firefox Safe Mode?

Did you Clear the Cache and Remove Cookies? Have you tried Firefox Safe Mode?

Người tạo câu hỏi

Yes... as stated in my original post.

I have cleared the cache, cleared cookies, run in safe mode, disabled and re-enabled Flash Player. None of those things helped.

Yes... as stated in my original post. I have cleared the cache, cleared cookies, run in safe mode, disabled and re-enabled Flash Player. None of those things helped.

Người tạo câu hỏi

Problem solved!

Some time ago, I had used about:config and change several settings to disable video autoplay as recommended here: https://support.mozilla.org/en-US/questions/1150702

On a whim, I restored all of those media settings to their default values - and now Slacker and Google Play work perfectly.

I suggest modifying the article cited above to mention that the settings might also affect some streaming audio services.

Problem solved! Some time ago, I had used about:config and change several settings to disable video autoplay as recommended here: https://support.mozilla.org/en-US/questions/1150702 On a whim, I restored all of those media settings to their default values - and now Slacker and Google Play work perfectly. I suggest modifying the article cited above to mention that the settings might also affect some streaming audio services.
FredMcD
  • Top 10 Contributor
4269 giải pháp 59861 câu trả lời
Được đăng

Giải pháp được chọn

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.