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Avast removed 'bad' firefox add ons now I can't get firefoz to load

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Today I went into Firefox (windows 7) and Avast said 2 unreliable add-ons to remove. One was Firefox telemetry can't remember the other. Now firefox won't load properly tho icon there and still noted in programs. I can't reinstall firefox or download it again. Having to do this via Google Chrome. Help

Today I went into Firefox (windows 7) and Avast said 2 unreliable add-ons to remove. One was Firefox telemetry can't remember the other. Now firefox won't load properly tho icon there and still noted in programs. I can't reinstall firefox or download it again. Having to do this via Google Chrome. Help

Giải pháp được chọn

Philipp - Thanks I did eventually work it out with the help of Google to explain how I found running processes and I've now got Firefox back. The home page doesn't have all the apps etc showing in the boxes but I can get private viewing which is great for me!

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  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

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philipp
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  • Moderator
5315 giải pháp 23470 câu trả lời
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hi, thanks for reporting this. in order to recover, please try to start firefox into safemode by pressing the shift key while it's launching. if you get it to open up normally this way then please enter about:config into the address bar (confirm the warning hint in case it shows up), and search for the preference named intl.locale.requested - right-click and reset that preference and then try to start firefox normally again.

Troubleshoot Firefox issues using Safe Mode

hi, thanks for reporting this. in order to recover, please try to start firefox into safemode by pressing the shift key while it's launching. if you get it to open up normally this way then please enter '''about:config''' into the address bar (confirm the warning hint in case it shows up), and search for the preference named '''intl.locale.requested''' - right-click and reset that preference and then try to start firefox normally again. [[Troubleshoot Firefox issues using Safe Mode]]
jscher2000
  • Top 10 Contributor
8773 giải pháp 71727 câu trả lời
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Does Avast have a log of what it does, or a quarantine that lets you restore removed files? That would be helpful in this kind of case...

Does Avast have a log of what it does, or a quarantine that lets you restore removed files? That would be helpful in this kind of case...

Người tạo câu hỏi

I've put in about:config and it tells me 'Here be dragons only to do this if you know what you're doing! Do I continue??

I've put in about:config and it tells me 'Here be dragons only to do this if you know what you're doing! Do I continue??
philipp
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5315 giải pháp 23470 câu trả lời
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yes, please continue - don't make arbitrary changes on that about:config page though but only what we were referencing here in the thread...

yes, please continue - don't make arbitrary changes on that about:config page though but only what we were referencing here in the thread...

Người tạo câu hỏi

There isn't a intl.locale.requested. It goes from intl.keyboard per..... to intl.menuitems.always.........

There isn't a intl.locale.requested. It goes from intl.keyboard per..... to intl.menuitems.always.........
philipp
  • Top 25 Contributor
  • Moderator
5315 giải pháp 23470 câu trả lời
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Câu trả lời hữu ích

ok, then another thing to try - enter about:support into the address bar and hit the button to open the profile folder. then close all running firefox processes and delete the file named addonStartup.json.lz4 inside your profile folder.

ok, then another thing to try - enter about:support into the address bar and hit the button to open the profile folder. then close all running firefox processes and delete the file named addonStartup.json.lz4 inside your profile folder.

Người tạo câu hỏi

sorry don't understand 'close all running firefox processes' so can't find addonStartup.json.Iz4

sorry don't understand 'close all running firefox processes' so can't find addonStartup.json.Iz4

Người tạo câu hỏi

jscher2000 Any ideas how I find it in free Avast?

Ignore it's now sorted with the help of Philipp.

jscher2000 Any ideas how I find it in free Avast? Ignore it's now sorted with the help of Philipp.

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jscher2000
  • Top 10 Contributor
8773 giải pháp 71727 câu trả lời
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I don't use Avast.

Why can't you download Firefox? Do full installers work any better:

https://www.mozilla.org/firefox/all/

I don't use Avast. Why can't you download Firefox? Do full installers work any better: https://www.mozilla.org/firefox/all/

Giải pháp được chọn

Philipp - Thanks I did eventually work it out with the help of Google to explain how I found running processes and I've now got Firefox back. The home page doesn't have all the apps etc showing in the boxes but I can get private viewing which is great for me!

Philipp - Thanks I did eventually work it out with the help of Google to explain how I found running processes and I've now got Firefox back. The home page doesn't have all the apps etc showing in the boxes but I can get private viewing which is great for me!