Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Avast removed 'bad' firefox add ons now I can't get firefoz to load

  • 10 trả lời
  • 1 gặp vấn đề này
  • 76 lượt xem
  • Trả lời mới nhất được viết bởi chopsuey

more options

Today I went into Firefox (windows 7) and Avast said 2 unreliable add-ons to remove. One was Firefox telemetry can't remember the other. Now firefox won't load properly tho icon there and still noted in programs. I can't reinstall firefox or download it again. Having to do this via Google Chrome. Help

Giải pháp được chọn

Philipp - Thanks I did eventually work it out with the help of Google to explain how I found running processes and I've now got Firefox back. The home page doesn't have all the apps etc showing in the boxes but I can get private viewing which is great for me!

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (10)

more options

hi, thanks for reporting this. in order to recover, please try to start firefox into safemode by pressing the shift key while it's launching. if you get it to open up normally this way then please enter about:config into the address bar (confirm the warning hint in case it shows up), and search for the preference named intl.locale.requested - right-click and reset that preference and then try to start firefox normally again.

Diagnose Firefox issues using Troubleshoot Mode

more options

Does Avast have a log of what it does, or a quarantine that lets you restore removed files? That would be helpful in this kind of case...

more options

I've put in about:config and it tells me 'Here be dragons only to do this if you know what you're doing! Do I continue??

more options

yes, please continue - don't make arbitrary changes on that about:config page though but only what we were referencing here in the thread...

more options

There isn't a intl.locale.requested. It goes from intl.keyboard per..... to intl.menuitems.always.........

more options

ok, then another thing to try - enter about:support into the address bar and hit the button to open the profile folder. then close all running firefox processes and delete the file named addonStartup.json.lz4 inside your profile folder.

more options

sorry don't understand 'close all running firefox processes' so can't find addonStartup.json.Iz4

more options

jscher2000 Any ideas how I find it in free Avast?

Ignore it's now sorted with the help of Philipp.

Được chỉnh sửa bởi chopsuey vào

more options

I don't use Avast.

Why can't you download Firefox? Do full installers work any better:

https://www.mozilla.org/firefox/all/

more options

Giải pháp được chọn

Philipp - Thanks I did eventually work it out with the help of Google to explain how I found running processes and I've now got Firefox back. The home page doesn't have all the apps etc showing in the boxes but I can get private viewing which is great for me!