Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

when i open firefox this comes up on a blank page,window id="main- window"

  • 6 trả lời
  • 1 gặp vấn đề này
  • 80 lượt xem
  • Trả lời mới nhất được viết bởi raul202

more options

ive reinstalled firefox but its still the same

Tất cả các câu trả lời (6)

more options
more options

hi, it appears that your avast/avg security software has wrongfully deleted important parts of the browser that are necessary for proper operations.

in order to recover, please try to start firefox into safemode by pressing the shift key while it's launching. if you get it to open up normally this way then please enter about:config into the address bar (confirm the warning hint in case it shows up), and search for the preference named intl.locale.requested - right-click and reset that preference and then try to start firefox normally again.

Troubleshoot Firefox issues using Safe Mode

more options

I have tried to do as philipp says but cannot find the preference named intl.locale.requested. The list skips from intl.keyboard.per_window_layout to intl.menuitems.alwaysappendaccesskeys.

more options

hi raul202, in this case another thing should help you get back to a working browser: while in safemode, enter about:support into the address bar and hit the button to open the profile folder. then close all running firefox processes and delete the file named addonStartup.json.lz4 inside your profile folder, now firefox should be able to start up normally again.

more options

Thank you Philipp, you are a star! All is working perfectly now :)