Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox crash on 2008R2 Terminal Server for all users

  • 4 trả lời
  • 1 gặp vấn đề này
  • 18 lượt xem
  • Trả lời mới nhất được viết bởi browsing

more options

Hi all, looking for some help on this one.

https://crash-stats.mozilla.com/report/index/7fdf825e-c0b4-4604-872b-8f5160180912 https://crash-stats.mozilla.com/report/index/d47a7909-5d39-4f4f-913a-7cf2c0180912

All users on the terminal server experience the crash, and the Mozilla Crash Reporter afterwards. Firefox crashes after about 1minute being open, regardless of website I can force a tab to crash by opening a site with video eg. youtube.com First occurred 10/9/18

Tried: safe mode, uninstalling, restarting, reinstalling normal, ESR, v60, v52, x64, x86 Tried: Deleted Mozilla folder in: Program Files, AppData, Registry Works on same OS in same environment

Hi all, looking for some help on this one. https://crash-stats.mozilla.com/report/index/7fdf825e-c0b4-4604-872b-8f5160180912 https://crash-stats.mozilla.com/report/index/d47a7909-5d39-4f4f-913a-7cf2c0180912 All users on the terminal server experience the crash, and the Mozilla Crash Reporter afterwards. Firefox crashes after about 1minute being open, regardless of website I can force a tab to crash by opening a site with video eg. youtube.com First occurred 10/9/18 Tried: safe mode, uninstalling, restarting, reinstalling normal, ESR, v60, v52, x64, x86 Tried: Deleted Mozilla folder in: Program Files, AppData, Registry Works on same OS in same environment

Giải pháp được chọn

after further looking into those crash patterns, it seems to be 100% correlated to modules relating to trend micro, so apparently a signature update they were performing recently is causing this havoc. can you try and see if firefox is starting without problems if you disable your security once - if yes, please also reach out to trend micro's support about this.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (4)

more options

hi, these crash signatures seem to hit 64-bit versions of firefox only. you said that you also tried 32bit - did it crash too, if yss could you provide a crash report from that instance as well please? thank you

more options

Giải pháp được chọn

after further looking into those crash patterns, it seems to be 100% correlated to modules relating to trend micro, so apparently a signature update they were performing recently is causing this havoc. can you try and see if firefox is starting without problems if you disable your security once - if yes, please also reach out to trend micro's support about this.

more options

Hi Philipp,

I discovered this last night, that disabling Trend AV stopped the issue.

Thanks very much, I will contact Trend!

more options

Needed to add Firefox exe to Trend exception list, this resolved.