Các câu trả lời gần đây cho No response when clicking the 9-square grid Google app button.https://support.mozilla.org/vi/questions/12333272018-09-12T04:46:14-07:00I looked inside-out and couldn't find BWPlayer anywhere.
I installed and scanned with a few anti-vir2018-09-12T04:46:14-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327?page=2#answer-1153443<p>I looked inside-out and couldn't find BWPlayer anywhere.
</p><p>I installed and scanned with a few anti-virus/malware programs, namely kapersky, bitdefender, and lastly, and the one that did the job, Malwarebytes.
</p><p>I don't think it's BWPlayer though, none of the results came up with that.
I'm still unsure what the exact spyware that caused the problem, but I'm still glad that it's finally solved. Google Maps, Gmail, Kepp etc. are all back to normal now.
</p><p>Huge thanks to everyone who tried to help, especially TyDraniu, who took so much time in getting me through till the end.
</p>Thank you so so much.
I'll try to get rid of this spyware and report.
Really appreciate all your tim2018-09-12T03:04:49-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327?page=2#answer-1153394<p>Thank you so so much.
I'll try to get rid of this spyware and report.
Really appreciate all your time and help.
</p><p>NB: May I ask how you got "BWPlayer" from the error code?
</p>OK. Looks like a spyware. Check this "BWPlayer" and how to remove it in google. That's all on our si2018-09-12T02:38:24-07:00TyDraniuhttps://support.mozilla.org/vi/questions/1233327?page=2#answer-1153372<p>OK. Looks like a spyware. Check this "BWPlayer" and how to remove it in google. That's all on our side.
</p>https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=A2018-09-12T02:29:59-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327?page=2#answer-1153362<p><a href="https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D" rel="nofollow">https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D</a>
</p><p>Peer’s Certificate issuer is not recognized.
</p><p>HTTP Strict Transport Security: false
HTTP Public Key Pinning: true
</p><p>Certificate chain:
</p>
<hr>BEGIN CERTIFICATE-----
<p>MIID/TCCAuWgAwIBAgIJAMdnBPwN0AQIMA0GCSqGSIb3DQEBCwUAMGUxCzAJBgNV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</p>
<hr>END CERTIFICATE-----Click the SEC_ERROR_UNKNOWN_ISSUER and paste here the output.
2018-09-12T02:26:48-07:00TyDraniuhttps://support.mozilla.org/vi/questions/1233327?page=2#answer-1153358<p>Click the SEC_ERROR_UNKNOWN_ISSUER and paste here the output.
</p>Advanced button gives me the following:
www.gstatic.com uses an invalid security certificate.
The ce2018-09-12T02:13:01-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327#answer-1153351<p>Advanced button gives me the following:
<a href="http://www.gstatic.com" rel="nofollow">www.gstatic.com</a> uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported.
Error code: SEC_ERROR_UNKNOWN_ISSUER
</p><p>The Error code gives me this:
<a href="https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D" rel="nofollow">https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D</a>
</p><p>Peer’s Certificate issuer is not recognized.
HTTP Strict Transport Security: false
HTTP Public Key Pinning: true
</p><p>Is there something in my Windows that's redirecting me from the normal google server to a fake one? Why else would I be the only one with the certificate issue?
</p>Yup, cert should be from Google Trust Services. Something is intercepting your secure traffic. Press2018-09-12T02:00:34-07:00TyDraniuhttps://support.mozilla.org/vi/questions/1233327#answer-1153344<p>Yup, cert should be from Google Trust Services. Something is intercepting your secure traffic. Press the Advanced button and check the peer certificate, this should point you somewhere.
</p>I just attempted to add exception to www.gstatic.com under Servers in Certificate Manager but that d2018-09-12T01:34:16-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327#answer-1153331<p>I just attempted to add exception to <a href="http://www.gstatic.com" rel="nofollow">www.gstatic.com</a> under Servers in Certificate Manager but that didn't change anything. That's, of course, not the actual server that I have to enter, is it?
</p>Thank you, looks like I'm finally going somewhere.
I can't add exception however:
This site uses HTT2018-09-12T01:09:02-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327#answer-1153316<p>Thank you, looks like I'm finally going somewhere.
</p><p>I can't add exception however:
</p><p><em>This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.</em>
</p><p>And this is from the error code:
</p><p><em><a href="https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D" rel="nofollow">https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D</a>
</em>
</p><p>Peer’s Certificate issuer is not recognized.
HTTP Strict Transport Security: false
HTTP Public Key Pinning: true <em>
</em>
</p><p>It's such a common site, why am I the only one who has problem with the certificate?
</p>Yes, that's the reason of this issue. Paste this link to the url bar and check the certificate.
2018-09-12T00:40:59-07:00TyDraniuhttps://support.mozilla.org/vi/questions/1233327#answer-1153299<p>Yes, that's the reason of this issue. Paste this link to the url bar and check the certificate.
</p>Clicking the button doesn't show anything in the log. So the button doesn't even acknowledge a click2018-09-12T00:14:35-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327#answer-1153286<p>Clicking the button doesn't show anything in the log. So the button doesn't even acknowledge a click at all?
Anyway I refreshed the page, which is just <a href="http://google.com" rel="nofollow">google.com</a>, I get this:
</p><p><em>Loading failed for the &lt;script&gt; with source “<a href="https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg”" rel="nofollow">https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg”</a>.</em>
</p> Being on that page, go to ≡ -> Web Developer -> Web Console
Clear the console using the Tras2018-09-11T21:12:42-07:00TyDraniuhttps://support.mozilla.org/vi/questions/1233327#answer-1153246<ol><li> Being on that page, go to ≡ -&gt; Web Developer -&gt; Web Console
</li><li> Clear the console using the Trash Icon
</li><li> Click the 9-square grid Google app button and wait a little.
</li><li> There should be some tip/suggestion or info about the issue. Paste it here.
</li></ol>Is there any script or data I can share to help find the problem?
2018-09-11T18:10:56-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327#answer-1153203<p>Is there any script or data I can share to help find the problem?
</p>Reset host and restarted windows. Didn't work.
What's going on, this is crazy. How can I be the onl2018-09-11T18:10:32-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327#answer-1153202<p>Reset host and restarted windows. Didn't work.
What's going on, this is crazy. How can I be the only one with this strange problem?
</p>Is that the host file of windows? Or is there a host file of firefox that I'm unaware of?
2018-09-11T18:01:43-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327#answer-1153200<p>Is that the host file of windows? Or is there a host file of firefox that I'm unaware of?
</p>ok i understand, reset your host file and restart your system.
2018-09-11T17:51:07-07:00FFus3rhttps://support.mozilla.org/vi/questions/1233327#answer-1153198<p>ok i understand, <strong>reset</strong> your host file and restart your system.
</p>I did a clean install. I even removed the firefox profile just to be sure.
Speaking of profile, I al2018-09-11T17:44:27-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327#answer-1153194<p>I did a clean install. I even removed the firefox profile just to be sure.
Speaking of profile, I also tried creating new profiles and deleting the old one. Nothing worked and that's why I did a clean install. The only thing I haven't done is a clean install of Windows.
</p>Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your 2018-09-11T17:38:31-07:00FFus3rhttps://support.mozilla.org/vi/questions/1233327#answer-1153193<p>Certain Firefox problems can be solved by performing a <em>Clean reinstall</em>. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your <a href="/en-US/kb/profiles-where-firefox-stores-user-data" rel="nofollow">Firefox profile</a> data (such as bookmarks and passwords), since that information is stored in a different location.
</p><p>To do a clean reinstall of Firefox, please follow these steps: <strong>Note:</strong> You might want to print these steps or view them in another browser.
</p>
<ol><li>Download the latest Desktop version of Firefox from <a href="https://www.mozilla.org" rel="nofollow">mozilla.org</a> (or choose the download for your operating system and language from <a href="https://www.mozilla.org/firefox/all/" rel="nofollow">this page</a>) and save the setup file to your computer.
</li><li>After the download finishes, close all Firefox windows (or open the Firefox menu <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png" alt="New Fx Menu" title=""> and click the close button <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-03-07-11-44-35-716f6b.png" alt="Close 29" title="">).
</li><li>Delete the Firefox installation folder, which is located in one of these locations, by default:
<ul><li><strong>Windows:</strong>
<ul><li>C:\Program Files\Mozilla Firefox
</li><li>C:\Program Files (x86)\Mozilla Firefox
</li></ul>
</li><li><strong>Mac:</strong> Delete Firefox from the Applications folder.
</li><li><strong>Linux:</strong> If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see <a href="/en-US/kb/install-firefox-linux" rel="nofollow">Install Firefox on Linux</a>. If you downloaded and installed the binary package from the <a href="http://www.mozilla.org/firefox#desktop" rel="nofollow">Firefox download page</a>, simply remove the folder <em>firefox</em> in your home directory.
</li></ul>
</li><li>Now, go ahead and reinstall Firefox:
<ol><li>Double-click the downloaded installation file and go through the steps of the installation wizard.
</li><li>Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
</li></ol>
</li></ol>
<p>More information about reinstalling Firefox can be found <a href="/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_5-reinstall-firefox" rel="nofollow">here</a>.
</p><p><b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your <a href="/en-US/kb/profiles-where-firefox-stores-user-data" rel="nofollow">Firefox profile</a> data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See <a href="/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">Back up and restore information in Firefox profiles</a>.
</p><p>Please report back to say if this helped you!
</p><p>Thank you.
</p>When the problem started, I disabled all my extensions and it didn't solve the problem.
Now that I h2018-09-11T17:24:34-07:00jusburselfhttps://support.mozilla.org/vi/questions/1233327#answer-1153189<p>When the problem started, I disabled all my extensions and it didn't solve the problem.
Now that I have a fresh installation, there are no extensions and no add-ons, only the 2 default plugins, which I already tried disabling them.
</p>one of your extensions is the root cause of the problem. Disable one by one and refresh the page to 2018-09-11T16:40:39-07:00FFus3rhttps://support.mozilla.org/vi/questions/1233327#answer-1153182<p>one of your extensions is the root cause of the problem. Disable one by one and refresh the page to see if there may be one that you are not aware of that is causing the issue.
</p>