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Logging into websites

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I can't remain logged-in to certain websites, for example, when I try to login to airasia.com, Firefox allows me to login, but then the page refreshes immediately and I am logged out again. This only happens to certain sites. I have tried: Disabling all add-ons Clearing cookies & history Setting options to always accept 3rd party cookies Creating a new profile Reinstalling Firefox Removing my anti-virus software

I have the same problem when I use IE. I am able to login to the site using Chrome . I am able to login to the site using Firefox on another computer.

I am using Windows 7.

I can't remain logged-in to certain websites, for example, when I try to login to airasia.com, Firefox allows me to login, but then the page refreshes immediately and I am logged out again. This only happens to certain sites. I have tried: Disabling all add-ons Clearing cookies & history Setting options to always accept 3rd party cookies Creating a new profile Reinstalling Firefox Removing my anti-virus software I have the same problem when I use IE. I am able to login to the site using Chrome . I am able to login to the site using Firefox on another computer. I am using Windows 7.

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 30.0 r0

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4271 giải pháp 59904 câu trả lời
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------ Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
cor-el
  • Top 10 Contributor
  • Moderator
17580 giải pháp 159045 câu trả lời
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Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

See also:

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>https://www.malwarebytes.com/ *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>https://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>https://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>https://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>https://support.kaspersky.com/viruses/disinfection/5350 <br>https://support.kaspersky.com/viruses/utility See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Người tạo câu hỏi

Attempted the solutions provided by the 2 respondents, but the problem remains. I reinstalled windows and firefox - the problem remains.

Attempted the solutions provided by the 2 respondents, but the problem remains. I reinstalled windows and firefox - the problem remains.
FredMcD
  • Top 10 Contributor
4271 giải pháp 59904 câu trả lời
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https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.

Người tạo câu hỏi

Still no go. Could it be a plugin? It only happens on certain sites.

Still no go. Could it be a plugin? It only happens on certain sites.
Shadow110 1072 giải pháp 14836 câu trả lời
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Hi, when you made the question you could have shared data which would have let us seen your Extensions/Add-ons

Please list what your running as well what Security Software are you running as there is sometimes issues with : Avast/AVG, Kaspersky, BitDefender and ESET

Try for extensions and TEST<<<<< SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

Hi, when you made the question you could have shared data which would have let us seen your Extensions/Add-ons Please list what your running as well what Security Software are you running as there is sometimes issues with : Avast/AVG, Kaspersky, BitDefender and ESET Try for extensions and TEST<<<<< SAFE MODE *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled (about:addons) *default theme is used (no persona) *userChrome.css and userContent.css are ignored (chrome folder) *default toolbar layout is used (file: localstore-safe.rdf) *Javascript JIT compilers are disabled (prefs: javascript.options.*jit) *hardware acceleration is disabled (Options > Performance > Uncheck to view) *plugins are not affected *preferences are not affected TEST'''''''''is issue still there ?
Shadow110 1072 giải pháp 14836 câu trả lời
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Sorry, double post having site loading issues.

Sorry, double post having site loading issues.

Được chỉnh sửa bởi Shadow110 vào

Người tạo câu hỏi

I had tried safe mode when suggested by first poster, which did not solve the problem. I just tried it again. FYI - using MSE as AV. Extensions (which have been disabled in safe mode) - Cookie Autodelete, HTTPS Everywhere, Lightshot, Privacy Badger, uBlock Origin. Would these Firefox extensions affect the page from loading on IE?

I had tried safe mode when suggested by first poster, which did not solve the problem. I just tried it again. FYI - using MSE as AV. Extensions (which have been disabled in safe mode) - Cookie Autodelete, HTTPS Everywhere, Lightshot, Privacy Badger, uBlock Origin. Would these Firefox extensions affect the page from loading on IE?
FFus3r 50 giải pháp 757 câu trả lời
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see this answer: https://support.mozilla.org/en-US/questions/972105#answer-482186

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Thanks FFUs3r, but that didn't work either. I give up. Just going to use Chrome on those sites that don't work :(

Thanks FFUs3r, but that didn't work either. I give up. Just going to use Chrome on those sites that don't work :(
FFus3r 50 giải pháp 757 câu trả lời
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firest chek if you set Firefox to never remember history

do you use normal browsing mode?


see this answer:

firest chek if you set Firefox to '''never remember history''' do you use normal browsing mode? --------------------- see this answer: * https://support.mozilla.org/en-US/questions/1185157#answer-1030236
cor-el
  • Top 10 Contributor
  • Moderator
17580 giải pháp 159045 câu trả lời
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Does this still happen in IE as well?

Did you try to reset (power off/on) the router?

Does this still happen in IE as well? Did you try to reset (power off/on) the router?