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Firefox changed?

Được đăng

I have version 52.7.3esr. Loaded Firefox this morning and everything was gone. Back to a screen as if I had never used it. What happened. All bookmarks now gone. Toolbar now has only Most Visited and getting started A disaster. All else on computer unchanged. Nothing I did. Closed it normally last night. How do I get everything back. Hundreds of bookmarks. Help.

I have version 52.7.3esr. Loaded Firefox this morning and everything was gone. Back to a screen as if I had never used it. What happened. All bookmarks now gone. Toolbar now has only Most Visited and getting started A disaster. All else on computer unchanged. Nothing I did. Closed it normally last night. How do I get everything back. Hundreds of bookmarks. Help.

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Adobe PDF Plug-In For Firefox and Netscape 18.11.20055
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 30.0 r0

Ứng dụng

  • Firefox 52.9.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/52.9.0/WINNT/en-GB/

Tiện ích mở rộng

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • RoboForm Toolbar 8.2.8.8 ({22119944-ED35-4ab1-910B-E619EA06A115}) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: NVIDIA GeForce GTX 750 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1380
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 37533842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.1
  • driverDate: 10-27-2017
  • driverDate2:
  • driverVersion: 23.21.13.8813
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
FredMcD
  • Top 10 Contributor
4267 giải pháp 59840 câu trả lời
Được đăng
Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Người tạo câu hỏi

Thanks Fred,

  1. 1 there is no “Old Firefox” folder on the desktop.
  2. 2 One of the links said this:

“Click the menu button , click help and select Troubleshooting Information. The Troubleshooting Information tab will open.” There is no Troubleshooting tab in my menu. As a matter of fact I can not even find a Help tab to go to About to find my version number. Help! I find that so many of the articlsd I find on Google refer to menus that do not match mine. Things were so nice when we had a Menu bar

  1. 3 One of the links referred to an Exit button in the Menu bar. Again, no such button exists

So, I wake up in the monring to find that Mozilla has arbitrarily deleted my version of Firefox with all my bookmarks and preferences and substituted this new version with a menu that matches nothing you refer to or Google can find.

How can I get back to where I was? Or should I just give up on Firefox and go to Chrome?.

Thanks Fred, #1 there is no “Old Firefox” folder on the desktop. #2 One of the links said this: “Click the menu button , click help and select Troubleshooting Information. The Troubleshooting Information tab will open.” There is no Troubleshooting tab in my menu. As a matter of fact I can not even find a Help tab to go to About to find my version number. Help! I find that so many of the articlsd I find on Google refer to menus that do not match mine. Things were so nice when we had a Menu bar #3 One of the links referred to an Exit button in the Menu bar. Again, no such button exists So, I wake up in the monring to find that Mozilla has arbitrarily deleted my version of Firefox with all my bookmarks and preferences and substituted this new version with a menu that matches nothing you refer to or Google can find. How can I get back to where I was? Or should I just give up on Firefox and go to Chrome?.
Shadow110 1072 giải pháp 14836 câu trả lời
Được đăng
Hi, please go to the below URL and find your Profile and see if there is a 2nd one in the folder, it will be the oldest dated one. *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox fyi for the future : *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
FredMcD
  • Top 10 Contributor
4267 giải pháp 59840 câu trả lời
Được đăng

From your description, I think your Firefox was corrupted.

Let’s do a full clean re-install;

Firefox; Extended Support Release {web link} ESR Notes System Requirements +++++++++++++++++++++++++++++++++++++++++++++++++++++++ Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

From your description, I think your Firefox was corrupted. Let’s do a full clean re-install; [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements] +++++++++++++++++++++++++++++++++++++++++++++++++++++++ Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia