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I'm in the system, but the synchronization has stopped working

Được đăng

Hi, the synchronization has stopped working on computers, although the system is logged on. Neither the bookmarks, nor the add-ons, nor the rest is synchronized. When you hover the cursor on the "update" button in the upper right corner, the "last synchronization on January 1" prompt appears (today is May 14). I did a factory default reset on one of the computers, but that did not help. I attach below the text of the file error-sync-1526289870190.txt, if this helps to understand. Thank you)

Hi, the synchronization has stopped working on computers, although the system is logged on. Neither the bookmarks, nor the add-ons, nor the rest is synchronized. When you hover the cursor on the "update" button in the upper right corner, the "last synchronization on January 1" prompt appears (today is May 14). I did a factory default reset on one of the computers, but that did not help. I attach below the text of the file error-sync-1526289870190.txt, if this helps to understand. Thank you)

Giải pháp được chọn

Yeah, the error is NS_ERROR_CONNECTION_REFUSED for a host that is up and accepting connections, hence my suspicion the OP might be in a country that is blocking AWS.

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  • Shockwave Flash 29.0 r0

1526286335841 Sync.LogManager DEBUG Flushing file log 1526286335842 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1526286335842 FirefoxAccounts DEBUG getOAuthToken enter 1526286335843 FirefoxAccounts TRACE getCachedToken returning cached token 1526286335843 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1526286335844 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1526286335844 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1526286335844 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1526286335844 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "5f0404b4d5fcc7c2463d39ca44bda33c6e6a6613-gzip" 1526286335871 Sync.LogManager DEBUG Log cleanup threshold time: 1525422335871 1526286335894 Sync.LogManager DEBUG Done deleting files. 1526286336934 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1526286336934 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1526286336934 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1526286336934 Services.Common.RESTRequest TRACE GET body: 1526289865969 Sync.Service DEBUG User-Agent: Firefox/60.0 (Windows NT 6.1) FxSync/1.62.0.20180503143129.desktop 1526289865969 Sync.Service INFO Starting sync at 2018-05-14 12:24:25 in browser session K8Wa_JRYfWse 1526289865970 Sync.Service DEBUG In sync: should login. 1526289865970 Sync.Service INFO User logged in successfully - verifying login. 1526289865973 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1526289865973 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1526289865973 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1526289865973 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1526289865974 Sync.BrowserIDManager INFO Getting keys 1526289865975 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1526289865976 FirefoxAccounts DEBUG enter getAssertion() 1526289865977 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1526289865977 FirefoxAccounts DEBUG getAssertionFromCert 1526289865989 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1526289865989 Sync.BrowserIDManager DEBUG Getting a token 1526289865989 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1526289865990 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1526289865990 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1526289865990 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1526289865990 Services.Common.RESTRequest TRACE HTTP Header x-client-state: 8596c6f4a8266bbe76ff1542e5571674 1526289866764 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1526289866764 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1526289866764 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1526289866764 Services.Common.RESTRequest TRACE GET body: {"uid": 90153985, "hashalg": "sha256", "api_endpoint": "https://sync-594-us-west-2.sync.services.mozilla.com/1.5/90153985", "duration": 3600, "key": "YVZvQKPZwYB_VWYyZzB7_u1W9bGxrgMmfQVSrdhgFhY=", "hashed_fxa_uid": "dfa3ceede6ddde8514ebb26373393929", "id": "eyJub2RlIjogImh0dHBzOi8vc3luYy01OTQtdXMtd2VzdC0yLnN5bmMuc2VydmljZXMubW96aWxsYS5jb20iLCAidWlkIjogOTAxNTM5ODUsICJleHBpcmVzIjogMTUyNjI5MzQ2NiwgImZ4YV91aWQiOiAiZGZhM2NlZWRlNmRkZGU4NTE0ZWJiMjYzNzMzOTM5MjkiLCAic2FsdCI6ICI5MTFlYzMiLCAiZGV2aWNlX2lkIjogImRlMzQ3MDZlMjQzYWRlMDBjZjRmMWZjNDIxYjNmZDlhIn3qzAEd_lDtrkerY8Oxei0RqW2NaZUkpoTnktNxAfacUg=="} 1526289866765 Services.Common.TokenServerClient DEBUG Got token response: 200 1526289866765 Services.Common.RESTResponse TRACE Processing response headers. 1526289866765 Services.Common.TokenServerClient DEBUG Successful token response 1526289866765 Sync.Status DEBUG Status.login: success.status_ok => success.login 1526289866765 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1526289866769 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1526289866769 FirefoxAccounts DEBUG getOAuthToken enter 1526289866771 FirefoxAccounts TRACE getCachedToken returning cached token 1526289866771 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1526289866772 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1526289866772 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1526289866772 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1526289866772 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "5f0404b4d5fcc7c2463d39ca44bda33c6e6a6613-gzip" 1526289867866 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1526289867867 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1526289867867 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1526289867867 Services.Common.RESTRequest TRACE GET body: 1526289870179 Sync.Resource WARN GET request to https://sync-594-us-west-2.sync.services.mozilla.com/1.5/90153985/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available 1526289870179 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available 1526289870179 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1526289870179 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1526289870179 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1526289870179 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1526289870180 Sync.ErrorHandler ERROR Sync encountered a login error 1526289870180 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1526289870181 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1526289870186 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:853:15) JS Stack trace: onNotify@service.js:853:15 1526289870187 Sync.Service DEBUG Not syncing: login returned false. 1526289870189 Sync.ErrorHandler DEBUG Addons installed: 0

Ứng dụng

  • Firefox 60.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; rv:60.0) Gecko/20100101 Firefox/60.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/60.0/WINNT/ru/

Tiện ích mở rộng

  • Визуальные закладки 2.16.1 (vb@yandex.ru) (không hoạt động)
  • Компонент "Элементы Яндекса" 8.7.1 (yasearch@yandex.ru) (không hoạt động)
  • Kaspersky Protection 5.0.141.23d-20180402122123 (light_plugin_F363A72DD7B6435783A76E5F612C9006@kaspersky.com) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: AMD Radeon HD 6450
  • adapterDescription2: Intel(R) HD Graphics
  • adapterDeviceID: 0x6779
  • adapterDeviceID2: 0x0102
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2: igdumd32 igd10umd32 igd10umd32
  • adapterRAM: 1024
  • adapterRAM2: Unknown
  • adapterSubsysID: 03da1043
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 7-21-2015
  • driverDate2: 10-31-2013
  • driverVersion: 15.201.1001.0
  • driverVersion2: 9.17.10.3347
  • failures: [u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20,24000) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20,24000) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20,24000) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20,24000) Code: 0x80070057 format 0', u'CP+[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20,24000) Code: 0x80070057 format 0']
  • featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}], u'name': u'ADVANCED_LAYERS'}]}
  • indices: [0, 1, 2, 3, 4]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 0
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000085bf) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.7edc21933ef1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000085bf) EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 giải pháp 40083 câu trả lời
Được đăng

Câu trả lời hữu ích

You can post the contents of that text file to PasteBin. https://pastebin.mozilla.org/

Make sure you select a month for data retention (the default is one day) and then post the resultant URL for your paste to this thread.

You can post the contents of that text file to PasteBin. https://pastebin.mozilla.org/ Make sure you select '''a month''' for data retention ''(the default is one day)'' and then post the resultant URL for your paste to this thread.

Người tạo câu hỏi

text of the file error-sync-1526289870190.txt https://pastebin.mozilla.org/9085418

text of the file error-sync-1526289870190.txt https://pastebin.mozilla.org/9085418
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 giải pháp 40083 câu trả lời
Được đăng

I don't know what you posted. My Sync 1.61.0 version error log in Firefox 60 doesn't look like that.

I don't recognize anything except for what is listed under 1. and that section is so scrambled that is basically unreadable. Each line in a sync-log starts with the time/date like this 1526286335841 and each line of code following the respective time stamp has a carriage return at the end to start a new line. Left side of each line has the time stamp.

2. and beyond look like the contents of Troubleshooting Information


This what I would expect to see: https://pastebin.mozilla.org/9085419

I think we're going to have a Sync developer try to help you. Far beyond my limited knowledge of Sync.

I just sent a PM to a Sync developer to try to help you.

Ed

I don't know what you posted. My Sync 1.61.0 version error log in Firefox 60 doesn't look like that. I don't recognize anything except for what is listed under '''1.''' and that section is so scrambled that is basically unreadable. Each line in a sync-log starts with the time/date like this 1526286335841 and each line of code following the respective time stamp has a carriage return at the end to start a new line. Left side of each line has the time stamp. '''2.''' and beyond look like the contents of Troubleshooting Information ----------------------- This what I would expect to see: https://pastebin.mozilla.org/9085419 I think we're going to have a Sync developer try to help you. Far beyond my limited knowledge of Sync. I just sent a PM to a Sync developer to try to help you. Ed
markhammond 6 giải pháp 30 câu trả lời
Được đăng

That log shows Firefox can't connect to the sync storage servers. What country are you in? Some countries have blocked access to amazon services which is what we use, and this looks alot like that might be happening here.

That log shows Firefox can't connect to the sync storage servers. What country are you in? Some countries have blocked access to amazon services which is what we use, and this looks alot like that might be happening here.
cor-el
  • Top 10 Contributor
  • Moderator
17410 giải pháp 157272 câu trả lời
Được đăng

I re-formatted the first part of the error log. It shows that there is a network problem.

  • 1526289870179 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available
  • 1526289870179 Sync.Status DEBUG Status.login: success.login => error.login.reason.network
1526286335841 Sync.LogManager DEBUG Flushing file log 
1526286335842 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 
1526286335842 FirefoxAccounts DEBUG getOAuthToken enter 
1526286335843 FirefoxAccounts TRACE getCachedToken returning cached token 
1526286335843 FirefoxAccounts DEBUG getOAuthToken returning a cached token 
1526286335844 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 
1526286335844 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 
1526286335844 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 
1526286335844 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "5f0404b4d5fcc7c2463d39ca44bda33c6e6a6613-gzip" 
1526286335871 Sync.LogManager DEBUG Log cleanup threshold time: 
1525422335871 
1526286335894 Sync.LogManager DEBUG Done deleting files. 
1526286336934 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 
1526286336934 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 
1526286336934 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 
1526286336934 Services.Common.RESTRequest TRACE GET body: 
1526289865969 Sync.Service DEBUG User-Agent: Firefox/60.0 (Windows NT 6.1) FxSync/1.62.0.20180503143129.desktop 
1526289865969 Sync.Service INFO Starting sync at 2018-05-14 12:24:25 in browser session K8Wa_JRYfWse 
1526289865970 Sync.Service DEBUG In sync: should login. 
1526289865970 Sync.Service INFO User logged in successfully - verifying login. 
1526289865973 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 
1526289865973 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 
1526289865973 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 
1526289865973 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 
1526289865974 Sync.BrowserIDManager INFO Getting keys 
1526289865975 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 
1526289865976 FirefoxAccounts DEBUG enter getAssertion() 
1526289865977 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 
1526289865977 FirefoxAccounts DEBUG getAssertionFromCert 
1526289865989 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 
1526289865989 Sync.BrowserIDManager DEBUG Getting a token 
1526289865989 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 
1526289865990 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 
1526289865990 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 
1526289865990 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 
1526289865990 Services.Common.RESTRequest TRACE HTTP Header x-client-state: 8596c6f4a8266bbe76ff1542e5571674 
1526289866764 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 
1526289866764 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 
1526289866764 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 
1526289866764 Services.Common.RESTRequest TRACE GET body: {"uid": 90153985, "hashalg": "sha256", "api_endpoint": "https://sync-594-us-west-2.sync.services.mozilla.com/1.5/90153985", "duration": 3600, "key": "YVZvQKPZwYB_VWYyZzB7_u1W9bGxrgMmfQVSrdhgFhY=", "hashed_fxa_uid": "dfa3ceede6ddde8514ebb26373393929", "id": "eyJub2RlIjogImh0dHBzOi8vc3luYy01OTQtdXMtd2VzdC0yLnN5bmMuc2VydmljZXMubW96aWxsYS5jb20iLCAidWlkIjogOTAxNTM5ODUsICJleHBpcmVzIjogMTUyNjI5MzQ2NiwgImZ4YV91aWQiOiAiZGZhM2NlZWRlNmRkZGU4NTE0ZWJiMjYzNzMzOTM5MjkiLCAic2FsdCI6ICI5MTFlYzMiLCAiZGV2aWNlX2lkIjogImRlMzQ3MDZlMjQzYWRlMDBjZjRmMWZjNDIxYjNmZDlhIn3qzAEd_lDtrkerY8Oxei0RqW2NaZUkpoTnktNxAfacUg=="} 
1526289866765 Services.Common.TokenServerClient DEBUG Got token response: 200 
1526289866765 Services.Common.RESTResponse TRACE Processing response headers. 
1526289866765 Services.Common.TokenServerClient DEBUG Successful token response 
1526289866765 Sync.Status DEBUG Status.login: success.status_ok => success.login 
1526289866765 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 
1526289866769 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 
1526289866769 FirefoxAccounts DEBUG getOAuthToken enter 
1526289866771 FirefoxAccounts TRACE getCachedToken returning cached token 
1526289866771 FirefoxAccounts DEBUG getOAuthToken returning a cached token 
1526289866772 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 
1526289866772 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 
1526289866772 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 
1526289866772 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "5f0404b4d5fcc7c2463d39ca44bda33c6e6a6613-gzip" 
1526289867866 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 
1526289867867 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 
1526289867867 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 
1526289867867 Services.Common.RESTRequest TRACE GET body: 
1526289870179 Sync.Resource WARN GET request to https://sync-594-us-west-2.sync.services.mozilla.com/1.5/90153985/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available 
1526289870179 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available 
1526289870179 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 
1526289870179 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 
1526289870179 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 
1526289870179 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 
1526289870180 Sync.ErrorHandler ERROR Sync encountered a login error 
1526289870180 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 
1526289870181 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 
1526289870186 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:853:15) JS Stack trace: onNotify@service.js:853:15 
1526289870187 Sync.Service DEBUG Not syncing: login returned false. 
1526289870189 Sync.ErrorHandler DEBUG Addons installed: 0
I re-formatted the first part of the error log. It shows that there is a network problem. *1526289870179 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available *1526289870179 Sync.Status DEBUG Status.login: success.login => error.login.reason.network <pre><nowiki>1526286335841 Sync.LogManager DEBUG Flushing file log 1526286335842 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1526286335842 FirefoxAccounts DEBUG getOAuthToken enter 1526286335843 FirefoxAccounts TRACE getCachedToken returning cached token 1526286335843 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1526286335844 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1526286335844 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1526286335844 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1526286335844 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "5f0404b4d5fcc7c2463d39ca44bda33c6e6a6613-gzip" 1526286335871 Sync.LogManager DEBUG Log cleanup threshold time: 1525422335871 1526286335894 Sync.LogManager DEBUG Done deleting files. 1526286336934 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1526286336934 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1526286336934 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1526286336934 Services.Common.RESTRequest TRACE GET body: 1526289865969 Sync.Service DEBUG User-Agent: Firefox/60.0 (Windows NT 6.1) FxSync/1.62.0.20180503143129.desktop 1526289865969 Sync.Service INFO Starting sync at 2018-05-14 12:24:25 in browser session K8Wa_JRYfWse 1526289865970 Sync.Service DEBUG In sync: should login. 1526289865970 Sync.Service INFO User logged in successfully - verifying login. 1526289865973 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1526289865973 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1526289865973 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1526289865973 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1526289865974 Sync.BrowserIDManager INFO Getting keys 1526289865975 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1526289865976 FirefoxAccounts DEBUG enter getAssertion() 1526289865977 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1526289865977 FirefoxAccounts DEBUG getAssertionFromCert 1526289865989 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1526289865989 Sync.BrowserIDManager DEBUG Getting a token 1526289865989 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1526289865990 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1526289865990 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1526289865990 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1526289865990 Services.Common.RESTRequest TRACE HTTP Header x-client-state: 8596c6f4a8266bbe76ff1542e5571674 1526289866764 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1526289866764 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1526289866764 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1526289866764 Services.Common.RESTRequest TRACE GET body: {"uid": 90153985, "hashalg": "sha256", "api_endpoint": "https://sync-594-us-west-2.sync.services.mozilla.com/1.5/90153985", "duration": 3600, "key": "YVZvQKPZwYB_VWYyZzB7_u1W9bGxrgMmfQVSrdhgFhY=", "hashed_fxa_uid": "dfa3ceede6ddde8514ebb26373393929", "id": "eyJub2RlIjogImh0dHBzOi8vc3luYy01OTQtdXMtd2VzdC0yLnN5bmMuc2VydmljZXMubW96aWxsYS5jb20iLCAidWlkIjogOTAxNTM5ODUsICJleHBpcmVzIjogMTUyNjI5MzQ2NiwgImZ4YV91aWQiOiAiZGZhM2NlZWRlNmRkZGU4NTE0ZWJiMjYzNzMzOTM5MjkiLCAic2FsdCI6ICI5MTFlYzMiLCAiZGV2aWNlX2lkIjogImRlMzQ3MDZlMjQzYWRlMDBjZjRmMWZjNDIxYjNmZDlhIn3qzAEd_lDtrkerY8Oxei0RqW2NaZUkpoTnktNxAfacUg=="} 1526289866765 Services.Common.TokenServerClient DEBUG Got token response: 200 1526289866765 Services.Common.RESTResponse TRACE Processing response headers. 1526289866765 Services.Common.TokenServerClient DEBUG Successful token response 1526289866765 Sync.Status DEBUG Status.login: success.status_ok => success.login 1526289866765 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1526289866769 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1526289866769 FirefoxAccounts DEBUG getOAuthToken enter 1526289866771 FirefoxAccounts TRACE getCachedToken returning cached token 1526289866771 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1526289866772 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1526289866772 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1526289866772 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1526289866772 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "5f0404b4d5fcc7c2463d39ca44bda33c6e6a6613-gzip" 1526289867866 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1526289867867 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1526289867867 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1526289867867 Services.Common.RESTRequest TRACE GET body: 1526289870179 Sync.Resource WARN GET request to https://sync-594-us-west-2.sync.services.mozilla.com/1.5/90153985/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available 1526289870179 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available 1526289870179 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1526289870179 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1526289870179 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1526289870179 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1526289870180 Sync.ErrorHandler ERROR Sync encountered a login error 1526289870180 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1526289870181 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1526289870186 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:853:15) JS Stack trace: onNotify@service.js:853:15 1526289870187 Sync.Service DEBUG Not syncing: login returned false. 1526289870189 Sync.ErrorHandler DEBUG Addons installed: 0</nowiki></pre>
markhammond 6 giải pháp 30 câu trả lời
Được đăng

Giải pháp được chọn

Yeah, the error is NS_ERROR_CONNECTION_REFUSED for a host that is up and accepting connections, hence my suspicion the OP might be in a country that is blocking AWS.

Yeah, the error is NS_ERROR_CONNECTION_REFUSED for a host that is up and accepting connections, hence my suspicion the OP might be in a country that is blocking AWS.

Người tạo câu hỏi

markhammond, thank you, you are most likely right. I'm from Russia. This may be due to the Rostelecom's blocking (attempt) of the Telegram website. I read that this affected many other resources. Then I will wait for the problem to be resolved by forces that do not depend on me.

markhammond, thank you, you are most likely right. I'm from Russia. This may be due to the Rostelecom's blocking (attempt) of the Telegram website. I read that this affected many other resources. Then I will wait for the problem to be resolved by forces that do not depend on me.
markhammond 6 giải pháp 30 câu trả lời
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Thanks for confirming - we are starting to see a number of reports like this.

Thanks for confirming - we are starting to see a number of reports like this.