Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox crashes

  • 16 trả lời
  • 1 gặp vấn đề này
  • 125 lượt xem
  • Trả lời mới nhất được viết bởi Shadow110

more options

Hi : )

I love Firefox, and I find it simply excellent. But...

in the last months Im having lots of FREQUENT crashes. I dont know why.

it often crashes (even 20-30 times a day), mostly with an empty page (#argh this page was closed), sometimes the program closes by itself, I restart it, it goes for some minutes or even less, and the the problems are back again.

I tried many solutions: I reinstalled it, I tried the safe modus (it crashes thesame way), disinstalled all the plug ins. disintalled the firefox accelerator. tried windows10 compatibility solutions, I created a new profile. i have the latest version, of course.

I have these issues ONLY with firefox. maybe is the 64 bits version? my laptop is 2 year old.

it does not get any better with the above solutions.

below the copy of a mozilla crash report (there are many I just picked one)

could you please help? what can i Do?

thanks a lot merlino


Firefox 59.0.3 Crash Report [@ ToParticipant ] Search Mozilla Support for this signature How to read this crash report ID: cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment

Signature ToParticipant More Reports Search UUID cbf80a5f-748b-4695-9d38-e5a9c0180502 Date Processed 2018-05-02 11:17:11 Uptime 92 seconds (1 minute and 32 seconds) Install Age 97,810 seconds since version was first installed (1 day, 3 hours and 10 minutes) Install Time 2018-05-01 07:42:32 Product Firefox Release Channel release Version 59.0.3 Build ID 20180427210249 OS Windows 10 OS Version 10.0.16299 Build Architecture amd64 Build Architecture Info family 22 model 48 stepping 1 | 4 Adapter Vendor ID

0x1002

Adapter Device ID

0x9850

Process Type content (web) Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x14c129ce020 User Comments Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,735,797,755,904 bytes (140.74 TB) Available Page File 5,138,169,856 bytes (5.14 GB) Available Physical Memory 4,413,202,432 bytes (4.41 GB) System Memory Use Percentage 40 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x1002, AdapterDeviceID: 0x9850, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.201.2101.0 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+

Processor Notes processor_ip-172-31-24-210_us-west-2_compute_internal_7; Processor2015; non-integer value of "SecondsSinceLastCrash" Crashing Thread (0) Frame Module Signature Source 0 @0x14c129ce020 1 xul.dll ToParticipant xpcom/base/nsCycleCollector.cpp:1472 2 xul.dll RemoveSkippableVisitor::Visit(nsPurpleBuffer&, nsPurpleBufferEntry*) xpcom/base/nsCycleCollector.cpp:2867 3 xul.dll nsPurpleBuffer::VisitEntries<RemoveSkippableVisitor>(RemoveSkippableVisitor&) xpcom/base/nsCycleCollector.cpp:1125 4 xul.dll nsPurpleBuffer::RemoveSkippable(nsCycleCollector*, js::SliceBudget&, bool, bool, void (*)(void)) xpcom/base/nsCycleCollector.cpp:2893 5 xul.dll nsCycleCollector::ForgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:2942 6 xul.dll nsCycleCollector_forgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:4268 7 xul.dll FireForgetSkippable dom/base/nsJSEnvironment.cpp:1279 8 xul.dll CCRunnerFired dom/base/nsJSEnvironment.cpp:1974 9 xul.dll std::_Func_impl_no_alloc<bool (*)(mozilla::TimeStamp), bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) vs2017_15.4.2/VC/include/functional:299 10 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:62 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1040 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 13 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:301 14 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 15 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 16 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:157 17 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:348 18 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:874 19 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:269 20 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 21 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 22 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:700 23 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:63 24 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:280 25 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:112 26 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:283 27 kernel32.dll BaseThreadInitThunk 28 ntdll.dll RtlUserThreadStart

Show other threads

Tất cả các câu trả lời (16)

more options

The crash report is several pages of data. We need the report numbers to see the whole report.

bp-cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1414382 NEW --- Crash in ToParticipant 785370 RESOLVED WORKSFORME Tbird crash in XPCWrappedNative::cycleCollection::TraverseImpl with QuickText addon

more options

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

Dear FredMcD

thanks a lot for your help! I did a full clean reinstallation (I found your instructions are very EASY to follow). And I installed the amd software/driver that you suggested me

it still crashes, same problems  : / tipically, using firefox it functions well for a well, than it shows an empty page: #argh this page closed....#

here below the crashes report this morning, if this can be useful to find a solution.

thanks again  ! m : )

bp-69c69965-7423-44d6-8967-ba8c40180503 03/05/2018 10:37 bp-3717ad07-40f8-4575-bcca-972970180503 03/05/2018 10:36

more options

bp-69c69965-7423-44d6-8967-ba8c40180503 Signature: mozilla::CycleCollectedJSRuntime::TraceNativeGrayRoots

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

atidxx64.dll = Advanced Micro Devices ++++++++++++++++++++++++++++++++++++++++++ bp-3717ad07-40f8-4575-bcca-972970180503 Signature: nsDisplayLayerEventRegions::~nsDisplayLayerEventRegions

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

atidxx64.dll = Advanced Micro Devices

more options

I called for more help.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

hello : )

with your suggestions the notebook is going better.

I started in safe mode, but the problem still there (#argh this page closed...) . less frequent than in normal mode, but still there.

here some crashes (I dont know how to send them): bp-645751cf-33db-4025-ad37-e1a1b0180510 10/05/2018 17:31 bp-69c69965-7423-44d6-8967-ba8c40180503 03/05/2018 10:37 bp-3717ad07-40f8-4575-bcca-972970180503 03/05/2018 10:36


what shall I do?

thanks a LOT

m

more options

bp-645751cf-33db-4025-ad37-e1a1b0180510 Signature: nsDisplayWrapList::Destroy

You are not authorized to access bug 1406727

amdihk64.dll = AMD DVR Component = Advanced Micro Devices, Inc

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

more options

Hey there, I got in contact with the people working on that bug and pointed them here, as they may be looking for more information on this particular crash.

In the meantime, can I ask that you try the latest Beta build to see if you can reproduce the same crash signature for bug 1406727?

You can download it from here, scroll down to the bottom of the page:https://www.mozilla.org/en-US/firefox.../releasenotes/

Thank you, your testing really helps other users experiencing this crash. I am confident that working together with the team will help get this fixed.

more options

Hi there, merlino3 and FredMcD

I have some news, but I need your help to test out a Nightly build of Firefox to see if the crash happens on this version: It is just another version of Firefox, but+6months of development. Nightly ASAN build can be downloaded here from the ftp Mozilla hosted server: https://queue.taskcluster.net/v1/task/TByH83HhRCunzxqwqq774A/runs/0/artifacts/public/build/target.zip

You will have to close Firefox after you download it, then install, and open it. It should open with the same profile.

Can you let us know if it happens again?

more options

Dearest Guigs,

thanks for your email / suggestion. I downloaded and installed the 61.0 release.

It seems to work better then the normal version I had, but still there are some crashes (#argh this tab crashed/closed)

/// referring to your next email dated 5.18.18 thanks, but I dont know what is a nigthly asan build (not from a mozilla adress ??) so, not installed yet.

do you think my laptop has video or windows10 software ploblems or others, OR this is just a firefox software problem?

thanks for your help and have a nice day from italy

)


guigs said

Hey there, I got in contact with the people working on that bug and pointed them here, as they may be looking for more information on this particular crash. In the meantime, can I ask that you try the latest Beta build to see if you can reproduce the same crash signature for bug 1406727? You can download it from here, scroll down to the bottom of the page:https://www.mozilla.org/en-US/firefox.../releasenotes/ Thank you, your testing really helps other users experiencing this crash. I am confident that working together with the team will help get this fixed.
more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.


Try to do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

See also:

more options

Hi

since you told me, Im using the 61.0 beta version. its ok, somehow better. but the problem is still there, plus i noticed that : if I configure firefox to clean all the cookies after the session, if I close and I give a look, there still are cookies (and always google.com or mail.google.com).

shall I continue using 61.0 or send you the list of crashes or whatever.. how can I be helpful to solve this annoying issue...


thanks for your help, to all of you

more options

merlino3 said

shall I continue using 61.0 or send you the list of crashes

Send us the crash report numbers for the last few days only.

more options

Hi

here my last crash reports (submitted and unsub, dont know which one you need). I send you both,

thanks and have a GOOD day : ) m

Unsubmitted Crash Reports

Report ID Date Crashed

b12dcf0f-ce4c-4399-baf8-fcf43ea4e8fe 6/17/20181:04 PM 875eca1b-f982-4671-8884-ba21271f5491 6/17/201812:58 PM e0b4fe42-0543-4422-83bb-0c9a4a391f16 6/15/20185:32 PM 8bac92af-4250-4d03-8489-2045e64e1335 6/15/20184:06 PM 72c63276-ba21-4b5f-adef-2c1c5f16b75f 6/15/20183:46 PM a01b55cc-09de-41f3-a5e7-117715c9cf08 6/15/201810:21 AM db522e2b-465b-49ad-9d98-0c370726f19b 6/15/20189:42 AM de442e38-9354-44fd-9f6b-9c92b7262f7b 6/14/20182:14 PM 89310688-8016-4150-8272-f69febc264b7 6/14/201812:18 PM 98aa09ad-66a8-4b92-8453-fa96fe9cadd1 6/14/201810:19 AM e1f8a5c8-fa15-4f6f-a090-ee58c53f92a5 6/14/201810:08 AM 60cad2eb-b5db-4b50-ad8b-e080101a7f7b 6/14/20188:46 AM 5f509858-a994-483e-898b-b93a72fde46a 6/13/20185:36 PM b4dedb3d-042e-4a91-a59f-0876c3127533 6/13/20183:19 PM 20c878df-6b18-4a2e-9786-9d1d4043c88e 6/13/20181:47 PM


Submitted Crash Reports

Report ID Date Submitted bp-aef250c9-e528-4e40-aee0-fbbd10180615 6/15/2018 5:25 PM bp-61732f94-17b0-41ef-a47e-9be7d0180615 6/15/2018 9:24 AM bp-a9b1c43d-2073-430d-9b60-049ad0180614 6/14/2018 2:05 PM bp-8707a892-5c96-449c-a649-ddc0d0180614 6/14/2018 1:36 PM bp-0ad1adaa-1f21-451d-a1f5-e97b10180614 6/14/2018 1:36 PM bp-d6af541c-674c-4ba2-93a1-cb52c0180614 6/14/2018 12:59 PM bp-09bc0de2-38e6-4c48-a4f8-1a08b0180613 6/13/2018 3:13 PM


Itried to send the saved/downloaded page with the crashes but the upload is refused. I hope its ok so.

more options
more options

Never any harm in checking windows registry and system files for issues :

  • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).
  • Copy.Paste the following command and press Enter:
  • DISM /Online /Cleanup-Image /RestoreHealth

Reboot after.