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Firefox crashes

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I have Firefox 59.02 64bit in Windows 7 64bit and upon clicking on a dialog to download software as in Majorgeeks Firefox crashes. firefox also crashes in other sites, basicly when there is a situation where I click on a download link. Now this never happened in previous versions of Firefox. I don't know if a particular security setting would have caused this to happen but surely it is very disconcerting and frustrating to use with it happening frequently. Thanks.

I have Firefox 59.02 64bit in Windows 7 64bit and upon clicking on a dialog to download software as in Majorgeeks Firefox crashes. firefox also crashes in other sites, basicly when there is a situation where I click on a download link. Now this never happened in previous versions of Firefox. I don't know if a particular security setting would have caused this to happen but surely it is very disconcerting and frustrating to use with it happening frequently. Thanks.

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  • Shockwave Flash 29.0 r0

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

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philipp
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Người tạo câu hỏi

11ab3215-87e8-4437-a58f-9a09a877532b 4/7/2018 2:44 PM c7fc2a23-2fe9-42de-936d-b0cf9c0b8ab3 1/8/2018 7:54 PM b4aeb36c-6351-4117-b412-616b935fb5e7 1/8/2018 4:56 PM dd4852e2-89d1-4419-8b97-f5bb891e4899 1/7/2018 1:21 PM 7e9ecfe1-d21c-4bf8-8d15-c32fe6bfb37a 12/27/2017 6:16 PM f6499748-eeaa-4bdc-8d7b-7ec60649343d 2/23/2017 9:45 AM 02b7fe55-2723-41a7-aff2-f7536849c43e 2/23/2017 9:41 AM a60939e9-5dd7-448e-9558-c129fa270c8c 2/22/2017 4:51 PM 79c58650-3472-49ee-8eb1-cdb755cac4e8 2/22/2017 4:51 PM e99ac303-bde0-455c-9b2d-8b90fd754dde 2/20/2017 10:55 AM 217740f9-b8c6-4545-8665-bd421bdc3eda 2/17/2017 4:43 PM 315d5e70-9b2f-4c50-9486-dcf8386512d7 2/16/2017 9:15 AM b90dae7c-a53f-4dd5-aa6e-5b90d783594a 2/15/2017 5:24 PM db41aa77-681a-41c3-888d-e4b491823796 2/15/2017 5:23 PM 0d9d35e4-ebe0-4356-8777-e51d46ebcab5 2/15/2017 10:58 AM 87fb918a-754c-4787-9904-dda76d8307e3 2/13/2017 1:51 PM c606e2ea-740e-415e-b3cf-d979a888d9dc 2/13/2017 10:32 AM 6c061569-c42d-4297-b0d9-bd4d74233ac9 2/12/2017 4:51 PM dbdc42a1-08b8-4f6c-84b0-14eb95272d69 2/11/2017 4:00 PM af6918ab-358a-4233-a4e9-884ac0e7efe3 2/11/2017 3:45 PM 781b9c2b-10c4-49b8-b683-fdef9c6dc65c 2/10/2017 4:17 PM 514c048a-9bb8-4bd8-837a-9832bddea203 2/10/2017 12:57 PM 13c2cdf2-e957-4611-ad8e-79a23d50b5be 2/10/2017 12:56 PM 700c6385-f8ef-411e-88cc-664a06392565 2/9/2017 1:37 PM

11ab3215-87e8-4437-a58f-9a09a877532b 4/7/2018 2:44 PM c7fc2a23-2fe9-42de-936d-b0cf9c0b8ab3 1/8/2018 7:54 PM b4aeb36c-6351-4117-b412-616b935fb5e7 1/8/2018 4:56 PM dd4852e2-89d1-4419-8b97-f5bb891e4899 1/7/2018 1:21 PM 7e9ecfe1-d21c-4bf8-8d15-c32fe6bfb37a 12/27/2017 6:16 PM f6499748-eeaa-4bdc-8d7b-7ec60649343d 2/23/2017 9:45 AM 02b7fe55-2723-41a7-aff2-f7536849c43e 2/23/2017 9:41 AM a60939e9-5dd7-448e-9558-c129fa270c8c 2/22/2017 4:51 PM 79c58650-3472-49ee-8eb1-cdb755cac4e8 2/22/2017 4:51 PM e99ac303-bde0-455c-9b2d-8b90fd754dde 2/20/2017 10:55 AM 217740f9-b8c6-4545-8665-bd421bdc3eda 2/17/2017 4:43 PM 315d5e70-9b2f-4c50-9486-dcf8386512d7 2/16/2017 9:15 AM b90dae7c-a53f-4dd5-aa6e-5b90d783594a 2/15/2017 5:24 PM db41aa77-681a-41c3-888d-e4b491823796 2/15/2017 5:23 PM 0d9d35e4-ebe0-4356-8777-e51d46ebcab5 2/15/2017 10:58 AM 87fb918a-754c-4787-9904-dda76d8307e3 2/13/2017 1:51 PM c606e2ea-740e-415e-b3cf-d979a888d9dc 2/13/2017 10:32 AM 6c061569-c42d-4297-b0d9-bd4d74233ac9 2/12/2017 4:51 PM dbdc42a1-08b8-4f6c-84b0-14eb95272d69 2/11/2017 4:00 PM af6918ab-358a-4233-a4e9-884ac0e7efe3 2/11/2017 3:45 PM 781b9c2b-10c4-49b8-b683-fdef9c6dc65c 2/10/2017 4:17 PM 514c048a-9bb8-4bd8-837a-9832bddea203 2/10/2017 12:57 PM 13c2cdf2-e957-4611-ad8e-79a23d50b5be 2/10/2017 12:56 PM 700c6385-f8ef-411e-88cc-664a06392565 2/9/2017 1:37 PM
FredMcD
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Those crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Those crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
philipp
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thanks, those are all unsubmitted reports - do you have ids under the submitted section as well?

thanks, those are all unsubmitted reports - do you have ids under the submitted section as well?

Người tạo câu hỏi

bp-2366cf2c-3451-4b34-a787-6d86b2140211 2/11/2014 11:32 AM bp-9ff01472-438e-454f-8b8c-0687a2140211 2/11/2014 11:22 AM bp-bb57fbb7-27bc-4d4e-be53-c93672140211 2/11/2014 11:16 AM bp-00796a70-3d56-4e2a-854f-e7b6e2140211 2/11/2014 10:31 AM bp-461b0344-1be8-49ff-affa-1d67c2140211 2/11/2014 10:28 AM bp-cb406675-7901-411b-aefc-1fa9d2140211 2/10/2014 7:37 PM bp-99692c6a-f741-4837-bc36-838dc2140211 2/10/2014 7:36 PM bp-6cfd79a8-fe6b-4102-a667-6f2192140211 2/10/2014 7:34 PM bp-6c23e27e-3452-4f6a-8eed-e2c782140211 2/10/2014 7:33 PM bp-f358ec0b-d62b-4e51-a87e-1e9342140210 2/10/2014 6:50 PM bp-574cd767-97b5-4c6b-8540-8bfef2140210 2/10/2014 6:50 PM bp-d71c06cb-3d82-462e-9de6-1ba232140210 2/10/2014 6:47 PM bp-280248df-dde9-46e7-8f91-e29ba2140209 2/9/2014 4:45 PM bp-8067e0ae-b297-43a2-a9a9-731722140209 2/9/2014 3:07 PM bp-cd4534e0-591c-4108-9b7c-965592140209 2/9/2014 3:06 PM bp-c04087fe-556e-4eb8-8b79-fe7c82140209 2/8/2014 9:08 PM bp-f9a15446-1654-4809-9a1a-320a32140107 1/7/2014 4:40 PM These are submitted report of crashes.

bp-2366cf2c-3451-4b34-a787-6d86b2140211 2/11/2014 11:32 AM bp-9ff01472-438e-454f-8b8c-0687a2140211 2/11/2014 11:22 AM bp-bb57fbb7-27bc-4d4e-be53-c93672140211 2/11/2014 11:16 AM bp-00796a70-3d56-4e2a-854f-e7b6e2140211 2/11/2014 10:31 AM bp-461b0344-1be8-49ff-affa-1d67c2140211 2/11/2014 10:28 AM bp-cb406675-7901-411b-aefc-1fa9d2140211 2/10/2014 7:37 PM bp-99692c6a-f741-4837-bc36-838dc2140211 2/10/2014 7:36 PM bp-6cfd79a8-fe6b-4102-a667-6f2192140211 2/10/2014 7:34 PM bp-6c23e27e-3452-4f6a-8eed-e2c782140211 2/10/2014 7:33 PM bp-f358ec0b-d62b-4e51-a87e-1e9342140210 2/10/2014 6:50 PM bp-574cd767-97b5-4c6b-8540-8bfef2140210 2/10/2014 6:50 PM bp-d71c06cb-3d82-462e-9de6-1ba232140210 2/10/2014 6:47 PM bp-280248df-dde9-46e7-8f91-e29ba2140209 2/9/2014 4:45 PM bp-8067e0ae-b297-43a2-a9a9-731722140209 2/9/2014 3:07 PM bp-cd4534e0-591c-4108-9b7c-965592140209 2/9/2014 3:06 PM bp-c04087fe-556e-4eb8-8b79-fe7c82140209 2/8/2014 9:08 PM bp-f9a15446-1654-4809-9a1a-320a32140107 1/7/2014 4:40 PM These are submitted report of crashes.
TyDraniu
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These crashes are very old - unrelated. You have to submit the newest.

These crashes are very old - unrelated. You have to submit the newest.

Người tạo câu hỏi

Also when I type 'about:preferences' Firefox crashes.

Also when I type 'about:preferences' Firefox crashes.

Người tạo câu hỏi

These are the crash reports as appeared in 'about:crashes' Thanks

These are the crash reports as appeared in 'about:crashes' Thanks
FredMcD
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The crash reports you posted are several years old.

The crash reports you posted are several years old.

Người tạo câu hỏi

Well Firefox continues to crash to this day. As I said when I click on a download icon in Majorgeeks, for example, firefox crashes. Also if I type 'about:preferences' Firefox crashes right to this day. Further, there are numerous other examples where I click on a download icon and it crashes. I am not making this up. Thanks.

Well Firefox continues to crash to this day. As I said when I click on a download icon in Majorgeeks, for example, firefox crashes. Also if I type 'about:preferences' Firefox crashes right to this day. Further, there are numerous other examples where I click on a download icon and it crashes. I am not making this up. Thanks.
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).

While still in Safe Mode, follow the instructions (above) and get us the crash reports for the last few days only.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While still in Safe Mode, follow the instructions (above) and get us the crash reports '''for the last few days only'''.

Người tạo câu hỏi

Again, I just received an email with an URL link in Hotmail, I then clicked on the link and Firefox crashed.

Again, I just received an email with an URL link in Hotmail, I then clicked on the link and Firefox crashed.
philipp
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are there no newer recent submitted crash reports in about:crashes?

are there no newer recent submitted crash reports in about:crashes?

Người tạo câu hỏi

philipp, Here are a couple recent ones.

bp-9e5a71cd-4111-4896-ab1a-224b30180430 4/30/2018 9:38 AM bp-9e3e4236-c306-45d3-bac5-e7a170180430 4/30/2018 9:34 AM

philipp, Here are a couple recent ones. bp-9e5a71cd-4111-4896-ab1a-224b30180430 4/30/2018 9:38 AM bp-9e3e4236-c306-45d3-bac5-e7a170180430 4/30/2018 9:34 AM
philipp
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thanks, those reports show comodo, malwarebytes anti-exploit and directory opus are all hooking into the browser process. perhaps one (or a combination) of them is causing the troubles.

the crash reports also indicate that you switched back and forth firefox versions with the same profile - which is not something that's supported and might corrupt stuff. so creating a new profile might also be a way to troubleshoot issues: Profile Manager - Create, remove, or switch Firefox profiles

thanks, those reports show comodo, malwarebytes anti-exploit and directory opus are all hooking into the browser process. perhaps one (or a combination) of them is causing the troubles. the crash reports also indicate that you switched back and forth firefox versions with the same profile - which is not something that's supported and might corrupt stuff. so creating a new profile might also be a way to troubleshoot issues: [[Use the Profile Manager to create and remove Firefox profiles]]