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Can't play Netflix video, even in safe mode. Version 58.0.2, Windows 10 16299.248

Được đăng

Netflix plays fine in Edge. Disabling hardware acceleration was of no help.

Netflix plays fine in Edge. Disabling hardware acceleration was of no help.

Giải pháp được chọn

Is Silverlight required?

This may be your problem,

Firefox v52+ disables all plugins except for Flash Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work? {web link} ++++++++++++++++++++++++++++++++++++++++++++++ Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Đọc câu trả lời này trong ngữ cảnh 1

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 28.0 r0

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:58.0) Gecko/20100101 Firefox/58.0

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4258 giải pháp 59623 câu trả lời
Được đăng

Right-click on the player. Does it say what type of player it is?

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Right-click on the player. Does it say what type of player it is? Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Người tạo câu hỏi

In safe mode, trying to play Netflix video brings up a prompt to install the Silverlight plug-in.

Installing Silverlight in safe mode and trying Netflix again brings up the same prompt. Netflix has some fixes for the recurring prompt to install, none of which were of any help.

In either normal or safe mode, Silverlight doesn't show up in Firefox's list of plug-ins.

Viewing Netflix video in normal mode doesn't bring up the prompt to install Silverlight, and after a second or so shows nothing but a black screen.

In safe mode, trying to play Netflix video brings up a prompt to install the Silverlight plug-in. Installing Silverlight in safe mode and trying Netflix again brings up the same prompt. Netflix has some fixes for the recurring prompt to install, none of which were of any help. In either normal or safe mode, Silverlight doesn't show up in Firefox's list of plug-ins. Viewing Netflix video in normal mode doesn't bring up the prompt to install Silverlight, and after a second or so shows nothing but a black screen.
Happy112 561 giải pháp 5694 câu trả lời
Được đăng

spgfr said

In either normal or safe mode, Silverlight doesn't show up in Firefox's list of plug-ins.

Please see : https://support.mozilla.org/en-US/kb/npapi-plugins

And also : https://en.wikipedia.org/wiki/Microsoft_Silverlight

''spgfr [[#answer-1079531|said]]'' <blockquote> In either normal or safe mode, Silverlight doesn't show up in Firefox's list of plug-ins. </blockquote> Please see : https://support.mozilla.org/en-US/kb/npapi-plugins And also : https://en.wikipedia.org/wiki/Microsoft_Silverlight
FredMcD
  • Top 10 Contributor
4258 giải pháp 59623 câu trả lời
Được đăng

Giải pháp được chọn

Is Silverlight required?

This may be your problem,

Firefox v52+ disables all plugins except for Flash Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work? {web link} ++++++++++++++++++++++++++++++++++++++++++++++ Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Is Silverlight required? This may be your problem, Firefox v52+ disables all plugins except for Flash [https://support.mozilla.org/en-US/kb/npapi-plugins Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work?] {web link} ++++++++++++++++++++++++++++++++++++++++++++++ [https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Install Older Version Of Firefox] {web link} Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]
Happy112 561 giải pháp 5694 câu trả lời
Được đăng

Instead of using the ESR Firefox version :

You could try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

3-bar menu => General => Digital Rights Management (DRM) Content

Also see :

https://support.mozilla.org/en-US/kb/enable-drm

Worked for the OP in this thread : https://support.mozilla.org/en-US/questions/1178557

Instead of using the ESR Firefox version : You could try to toggle DRM off/on to see if that makes Firefox (re)load DRM components. 3-bar menu => General => Digital Rights Management (DRM) Content Also see : https://support.mozilla.org/en-US/kb/enable-drm Worked for the OP in this thread : https://support.mozilla.org/en-US/questions/1178557

Người tạo câu hỏi

No Joy... The prompt for Silverlight installation is now showing up in normal mode. I'm content to view Netflix with another browser for the time being, and consider this ticket closed.

Thanks to all who offered their help..

No Joy... The prompt for Silverlight installation is now showing up in normal mode. I'm content to view Netflix with another browser for the time being, and consider this ticket closed. Thanks to all who offered their help..