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How to !!completely!! uninstall corrupt installation? It keeps crashing!

  • 25 trả lời
  • 1 gặp vấn đề này
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  • Trả lời mới nhất được viết bởi FredMcD

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Firefox 58.02 64 bit keeps crashing! I believe the installation is somehow corrupted. Apparently firefox was doing an update in the background when my computer lost power.

I can't type barely a word or two into any search box, or data field of any web site and it CRASHES! I tried changing the search engine to Bing, Google, Duckduckgo It will crash even any data field of any web site. I had to type this entry into Notepad and paste it in because it Firefox kept crashing ON FIREFOX'S OWN SURVEY WEB PAGE! I have tried REFRESH. I have restarted in Safe Mode and started a new session. I have updated Firefox to 58.02 (64 bit) I have turned off "check spelling as you type, just in case it was that. No difference. I have done an uninstall, reboot, and reinstall. Updated my graphics driver per one forum sugestion

This is repeatable, every time. I have sent dozens of crash report with my email address and "allow mozilla to contact me about this report" checked off and still I have heard nothing.

Crash report from Safe Mode: Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 AdapterSubsysID: 06e51028 AdapterVendorID: 0x8086 AvailablePageFile: 12705669120 AvailablePhysicalMemory: 11655303168 AvailableVirtualMemory: 140735624527872 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 1282415984640 BreakpadReserveSize: 83886080 BuildID: 20180206200532 Comments: Firefox 58 (up to 58.02) keeps crashing when typing in data field or search box. Nothing help. Safe mode, Refresh, complete uninstall and reinstall. Windows 10 Pro 64bit All you have to do to reproduce the problem is open a new tab and start type, quickly, in the search box. ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1518042085 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: timcormier@teradiode.com FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1518040745 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 06e51028, AdapterDriverVersion: 22.20.16.4836 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x13b1, AdapterSubsysID2: 06e51028, AdapterDriverVersion2: 23.21.13.8816FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 297 StartupCrash: 0 StartupTime: 1518042070 SystemMemoryUsePercentage: 31 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180206200532","version":"58.0.2","vendor":"Mozilla","platformVersion":"58.0.2","xpcomAbi":"x86_64-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16224,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2712,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":125,"installYear":2017},"hdd":{"profile":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"binary":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"system":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"06e51028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"22.20.16.4836","driverDate":"10-17-2017","GPUActive":true},{"description":"NVIDIA Quadro M1000M","vendorID":"0x10de","deviceID":"0x13b1","subsysID":"06e51028","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll","driverVersion":"23.21.13.8816","driverDate":"10-30-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"blocked"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"support.mozilla.org"},"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17561,"resetDate":17569},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2018.01.04.0062-4997c81d","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17559,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"screenshots@mozilla.org":{"version":"25.0.0","scope":1,"type":"extension","updateDay":17559,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"shield-recipe-client@mozilla.org":{"version":"76.1","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569}},"theme":{},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/fu

Giải pháp được chọn

Thanks for the great link on removing Digital Guardian, but I am not allowed to remove it.

Digital Guardian says: "Our engineering team is already working on releasing a hotfix for this issue, in the mean time they have provided us with a workaround which I have already applied to [my PC]".

Thanks for all your help.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (5)

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Digital Gaurdian's response was to downgrade Firefox to version 57

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After downgrading to Firefox version 57, I was unable to cause the crash.

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terafox said

@FredMcD Did everything you listed except for the Registry Cleaner. These are not recommended for Windows 10 Still crashed https://crash-stats.mozilla.com/report/index/bp-c44b0979-f937-4a96-9d97-102f61180208

I would use something like CCleaner get the free version install it with "Custom" install so you only install CCleaner itself. And then use it's clean feature to clean the system. Don't go into the Registery and then go deleting Registery you will cause more problems then you trying to fix here.


cor-el said

The crashes are caused by dgapi.dll file that is a software component of Digital Guardian by Verdasys. So you need to contact them for support. You the crashes still happen with their software uninstalled then please provide new crash reports that aren't about this file (dgapi.dl) .

I found this might help the OP.. http://softuninstall.com/remove-digital-guardian-agent-by-verdasys1.html

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Giải pháp được chọn

Thanks for the great link on removing Digital Guardian, but I am not allowed to remove it.

Digital Guardian says: "Our engineering team is already working on releasing a hotfix for this issue, in the mean time they have provided us with a workaround which I have already applied to [my PC]".

Thanks for all your help.

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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

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