Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox ESR 53 still slow and lags like jumping frame-image even after had done all suggested by support

  • 1 trả lời
  • 1 gặp vấn đề này
  • 8 lượt xem
  • Trả lời mới nhất được viết bởi Lalas

more options

Hi All, Running Firefox ESR 52.5.3 32 bit on Win 10 64 Bit. Firefox is Slow and laggy. I have done all Suggested here: https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding Situation was barely improved. Attached Accessibility data and health report. Any suggestions? Thanks! Lalas Kalas

Đính kèm ảnh chụp màn hình

Tất cả các câu trả lời (1)

more options

Just some additional data: Application Basics

Name: Firefox Version: 52.5.3 Build ID: 20171226003912 Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports


Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org

Name: Multi-process staged rollout Version: 1.10 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: The Addon Bar (restored) Version: 3.2.9-compat-fixed-4 Enabled: true ID: the-addon-bar@GeekInTraining-GiT

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Skype Version: Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) WebGL2 Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps. Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Audio Backend: wasapi DirectWrite: true (10.0.15063.674) GPU #1 Active: Yes Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0a16 Driver Version: Driver Date: 10-16-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 06161028 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce GT 740M Vendor ID: 0x10de Device ID: 0x1292 Driver Version: Driver Date: 8-1-2016 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwu.inf_amd64_26aa6356770b2e86\nvwgf2um Subsys ID: 06161028 RAM: 2048 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.folderList: 0 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20171226003912 browser.startup.homepage_override.buildID: 20171226003912 browser.startup.homepage_override.mstone: 52.5.3 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20180110 extensions.lastAppVersion: 52.5.3 gfx.crash-guard.d3d11layers.appVersion: 52.5.3 gfx.crash-guard.d3d11layers.deviceID: 0x0a16 gfx.crash-guard.d3d11layers.driverVersion: gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1515573704 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20171226003912 media.gmp-manager.lastCheck: 1515573702 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1515573707 media.gmp-widevinecdm.version: media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1515576403 places.history.expiration.transient_current_max_pages: 122334 plugin.disable_full_page_plugin_for_types: application/pdf security.sandbox.content.tempDirSuffix: {e2511c54-d571-4209-bd78-5956f9e95844} services.sync.declinedEngines: storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1515576403 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. ui.osk.enabled: false

Important Locked Preferences

Places Database


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1

NSS Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSSMIME Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSSSL Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSUTIL Expected minimum version: 3.28.6 Version in use: 3.28.6

Experimental Features


Content Process Sandbox Level: 1