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Firefox crashes

  • 18 trả lời
  • 2 gặp vấn đề này
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  • Trả lời mới nhất được viết bởi tranan11092

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Firefox 57 alway crash. I try any way: clean install. Safemode... Not success But 56 is ok. Plese help me

Đính kèm ảnh chụp màn hình

Được chỉnh sửa bởi tranan11092 vào

Giải pháp được chọn

thankyou every one. i had success.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (18)

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Hope You have been using Firefox browser of Latest Version Currently available! If Yes ,Make sure you have installed Firefox on Primary Storage of your Hard Disk! else crashed make sure that your apps not killing important services of Mozilla or windows system services.

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imonshubs said

Hope You have been using Firefox browser of Latest Version Currently available! If Yes ,Make sure you have installed Firefox on Primary Storage of your Hard Disk! else crashed make sure that your apps not killing important services of Mozilla or windows system services.

relly i use 57, 57.0.1, 57.0.2

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tranan11092 said

Firefox 57 alway crash. I try any way: clean install. Safemode... Not success But 56 is ok. Plese help me

When you mean clean did you remove all previous FF and folders FF created?

I had to do that in order that x86FF leftovers didn't mess with x64FF installs. And so far it has worked ok for me. What A/V and firewall do you have installed?

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WestEnd said

tranan11092 said
Firefox 57 alway crash. I try any way: clean install. Safemode... Not success But 56 is ok. Plese help me

When you mean clean did you remove all previous FF and folders FF created?

I had to do that in order that x86FF leftovers didn't mess with x64FF installs. And so far it has worked ok for me. What A/V and firewall do you have installed?

relly delete , i use kav

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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additional screenshots over here in a duplicate thread https://support.mozilla.org/en-US/questions/1195535

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FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx29
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

You can see me screensort I cant do any vs ff. It not apear

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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Try the 32-bit Firefox version.

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FredMcD said

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox. Using your file browser, open the Programs Folder on your computer. Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder. Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one. After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

not success :(

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cor-el said

Try the 32-bit Firefox version.

still :(

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Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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FredMcD said

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

The problem is that firefox does not pop up I cant do any thing

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Even with the computer in Safe Mode?

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FredMcD said

Even with the computer in Safe Mode?

Yes. It only see as this clip https://youtu.be/gqcDuLiPAXs

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Next time you have a question please turn on send info to Mozilla with in Firefox. This working with out info please do not do again. This is what we have : User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 11_2_1 like Mac OS X) AppleWebKit/604.4.7 (KHTML, like Gecko) Mobile/15C153 So this better not be a phone that has been working on as Iphones are else where : Do it this way please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please : Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser.

Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to.

Go the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.

Please let us know if this solved your issue or if need further assistance.

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Pkshadow said

Next time you have a question please turn on send info to Mozilla with in Firefox. This working with out info please do not do again. This is what we have : User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 11_2_1 like Mac OS X) AppleWebKit/604.4.7 (KHTML, like Gecko) Mobile/15C153 So this better not be a phone that has been working on as Iphones are else where : Do it this way please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/ Please : Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser. Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to. Go the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Please let us know if this solved your issue or if need further assistance.

still. i dont see ff pop up to do any

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Giải pháp được chọn

thankyou every one. i had success.