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Persistent "Firefox profile cannot be loaded" error after update.

  • 3 trả lời
  • 104 gặp vấn đề này
  • 13747 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

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Hi!

After update to 56.0, I was getting multiple following messages when starting and/or using Firefox. Eventually, all my bookmarks loaded without problem, but the error windows appeared consistently:


"Your Firefox profile cannot be loaded. It may be missing or inaccessible."


Attempted solutions (with no success):

 - Delete %appdata%/Mozilla/Firefox/profiles.ini file
 - Delete the whole %appdata%/Mozilla/Firefox folder
 - Re-install firefox
 - Delete the %appdata%/Mozilla folder, delete C:\ProgramFiles\Mozilla Firefox folder and re-install
 - Remove old profile and add new one using "firefox.exe -P"
 - Repeat some of the above 5x

Working solution: Reboot

 - I noticed Kaspersky antivirus was demanding restart after its own update.
 - Firefox error said "inacsessible", and antivirus frequently locks out our files during development.
 - Kaspersky forces its plugins into browsers, so I gave restarting it a try.
 - The Firefox works after reboot with no errors even with the original (restored) contents of the %appdata%/Mozilla folder.

Suspected cause of the problem:

 - The Kaspersky automatically installs its extension into browsers (even after manually removing or disabling them). 
 - I suspect that the updates/installs somehow conflicted.

EDIT: Reformatting for better readability. Added missing info into "attempted" solutions.

Được chỉnh sửa bởi akwky vào

Giải pháp được chọn

Hi, thanks, but this issue differs from all your linked ones in that it is *persistent* even after wiping all folders and reinstalling Firefox.

I have added more information into the original question. The working solution is also included:

Reboot the system.

Đọc câu trả lời này trong ngữ cảnh 👍 5

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Giải pháp được chọn

Hi, thanks, but this issue differs from all your linked ones in that it is *persistent* even after wiping all folders and reinstalling Firefox.

I have added more information into the original question. The working solution is also included:

Reboot the system.

Được chỉnh sửa bởi akwky vào

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Have you contacted Kaspersky support? As a test, disable Kaspersky. Is the problem still there. Note: just start Firefox. Does it load properly?