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How do I file a Firefox bug report?

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Firefox 55.0.2 running on Windows 7 Enterprise no longer functions properly when browsing the Digi-Key web site. (www.digikey.com) The pricing, price breaks and available quantities are replaced by the word ERROR. The problem does not occur with IE 11 or Chrome.

Firefox 55.0.2 running on Windows 7 Enterprise no longer functions properly when browsing the Digi-Key web site. (www.digikey.com) The pricing, price breaks and available quantities are replaced by the word ERROR. The problem does not occur with IE 11 or Chrome.

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Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

Fonts Information - Detected via Flash http://browserspy.dk/fonts-flash.php?detail=1

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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

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Thank you to both of the posters. The option to let websites choose their own fonts was already selected. When I went to digikey.com to confirm the problem it no longer occurred. It's the classic it doesn't misbehave when the service person arrives...

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It could be a corrupt file was removed.

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When it happens again then try the Troubleshooting steps I posted above (reload and bypass cache and clear cookies and cache).