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Since I installed 53.0, my tabs are crashing with: "Gah. Your tab just crashed"--why?

Được đăng

Am getting the "Gah. Your tab just crashed." fatal error on Firefox 53.0.2 on Windows 7 Home Premium 64-bit (v. 6.1 build 7600). Clicking on the "But we can fix it." does *not* fix the tab -- it's toast.

The problem is happening about once per day. First one tab will crash, then they all crash. I am losing data that I typed into Webpages -- including e-mails.

What is causing this problem? Is there a work-around? If not, what Firefox version should I fall back to? (Also, a more helpful and more professional error message would be appreciated by many adults.)

Am getting the "Gah. Your tab just crashed." fatal error on Firefox 53.0.2 on Windows 7 Home Premium 64-bit (v. 6.1 build 7600). Clicking on the "But we can fix it." does *not* fix the tab -- it's toast. The problem is happening about once per day. First one tab will crash, then they all crash. I am losing data that I typed into Webpages -- including e-mails. What is causing this problem? Is there a work-around? If not, what Firefox version should I fall back to? (Also, a more helpful and more professional error message would be appreciated by many adults.)

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 25.0 r0

Ứng dụng

  • Firefox 53.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/

Tiện ích mở rộng

  • ADB Helper 0.10.0 (adbhelper@mozilla.org)
  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Avast Online Security 12.0.163 (wrc@avast.com)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • NoScript 5.0.4 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Valence 0.3.7 (fxdevtools-adapters@mozilla.org)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Avast SafePrice 12.0.163 (sp@avast.com) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 18621043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 10-30-2009
  • driverDate2:
  • driverVersion: 8.15.10.1986
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'blacklisted', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_BUG_1153381', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Windows 7 Pre-SP1 cannot use the GPU process', u'type': u'env'}], u'name': u'GPU_PROCESS'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'skia', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
philipp
  • Top 25 Contributor
  • Moderator
5291 giải pháp 23378 câu trả lời
Được đăng

hi, could you type about:crashes into the address bar and provide a couple of your latest submitted crash reports here into a reply on the forum?

hi, could you type about:crashes into the address bar and provide a couple of your latest submitted crash reports here into a reply on the forum?

Người tạo câu hỏi

So nobody has ever reported this problem in 53.0.2 before? I see lots of forum posts about it in the development versions.

How many crash reports do I need to submit before I can get an explanation of what this error message means?

To be clear: my priority is getting a working browser version. When I downloaded 53.0.2, I wasn't aware it was beta version.

After that, I'd be happy to help Mozilla debug its product at my regular consulting rate.  :-)

So nobody has ever reported this problem in 53.0.2 before? I see lots of forum posts about it in the development versions. How many crash reports do I need to submit before I can get an explanation of what this error message means? To be clear: my priority is getting a working browser version. When I downloaded 53.0.2, I wasn't aware it was beta version. After that, I'd be happy to help Mozilla debug its product at my regular consulting rate. :-)
TyDraniu
  • Top 25 Contributor
310 giải pháp 1728 câu trả lời
Được đăng

five9s said

How many crash reports do I need to submit before I can get an explanation of what this error message means?

We'd be happy to answer that, just after you provide our default consulting rate.

''five9s [[#answer-967396|said]]'' <blockquote> How many crash reports do I need to submit before I can get an explanation of what this error message means? </blockquote> We'd be happy to answer that, just after you provide our default consulting rate.

Người tạo câu hỏi

If you choose to work for little or nothing, DyDrainiu, that is your affair. You volunteered; I didn't. I'm just trying to use the software.

I updated because Mozilla told me to. Now I have a seriously brokern browser. Nothing else changed on my system and I am doing nothing usual with Firefox.

Would somebody please tell me the latest Firefox version number before you guys introduced this bug that so many people have reported?

Maybe the joker who thought "Gah, Your tab has crashed" was a good error message would care to respond?

So far: zero help....

If you choose to work for little or nothing, DyDrainiu, that is your affair. You volunteered; I didn't. I'm just trying to use the software. I updated because Mozilla told me to. Now I have a seriously brokern browser. Nothing else changed on my system and I am doing nothing usual with Firefox. Would somebody please tell me the latest Firefox version number before you guys introduced this bug that so many people have reported? Maybe the joker who thought "Gah, Your tab has crashed" was a good error message would care to respond? So far: zero help....
TyDraniu
  • Top 25 Contributor
310 giải pháp 1728 câu trả lời
Được đăng

Fair enough. There's no help, because you didn't paste here your crash IDs.

Fair enough. There's no help, because you didn't paste here your crash IDs.

Người tạo câu hỏi

It just blew up with different error message:


Argh. This amateurish clownware has crashed.

But you can fix it. Click <here> to permanently uninstall FireFox.


A professional always does professional work, regardless of what he's being paid.

But an amateur volunteer only does what he feels like doing. He probably thinks that if a restaurant is giving away free burgers, then it's OK for the cook to spit in them because "you get what you pay for."

There are still a few good software development organizations around--Mozilla obviously isn't one of them.

Bye, kiddies.

It just blew up with different error message: ----------------------------------------------------------------------------------------- Argh. This amateurish clownware has crashed. But you can fix it. Click <here> to permanently uninstall FireFox. ------------------------------------------------------------------------------------------- A professional always does professional work, regardless of what he's being paid. But an amateur volunteer only does what he feels like doing. He probably thinks that if a restaurant is giving away free burgers, then it's OK for the cook to spit in them because "you get what you pay for." There are still a few good software development organizations around--Mozilla obviously isn't one of them. Bye, kiddies.
philipp
  • Top 25 Contributor
  • Moderator
5291 giải pháp 23378 câu trả lời
Được đăng

ok, since you're not showing any signs of cooperation in addressing/troubleshooting your problem i'll close this thread as not actionable.

ok, since you're not showing any signs of cooperation in addressing/troubleshooting your problem i'll close this thread as not actionable.