Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox crashes on startup

  • 1 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi philipp

more options

I get an immediate crash and Crash Reporter pop-up even after refreshing Firefox, and it also occurs in Safe Mode. The most recent report is - Crash ID: bp-2df0c291-1b30-484f-b1a6-d19e42170131 The first reported crash occurred yesterday - Crash ID: bp-5325552c-709e-4a36-8ead-beb642170130 Can you recommend a next step?

I get an immediate crash and Crash Reporter pop-up even after refreshing Firefox, and it also occurs in Safe Mode. The most recent report is - Crash ID: bp-2df0c291-1b30-484f-b1a6-d19e42170131 The first reported crash occurred yesterday - Crash ID: bp-5325552c-709e-4a36-8ead-beb642170130 Can you recommend a next step?

Giải pháp được chọn

hi PM_Paul, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (1)

more options

Giải pháp được chọn

hi PM_Paul, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox