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Firefox crashes

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On several Win7 Systems all Firefox Crash at start. Also in safe-mode.. Resetting to Default also doesn´t solve the Problem.

On several Win7 Systems all Firefox Crash at start. Also in safe-mode.. Resetting to Default also doesn´t solve the Problem.

Giải pháp được chọn

thanks for following up with us!

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  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

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Người tạo câu hỏi

Absturz-ID: bp-5fa920ba-52e8-40c3-89ea-96a972160913

Absturz-ID: bp-5fa920ba-52e8-40c3-89ea-96a972160913
FredMcD
  • Top 10 Contributor
4269 giải pháp 59841 câu trả lời
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]
FredMcD
  • Top 10 Contributor
4269 giải pháp 59841 câu trả lời
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Product Firefox Release Channel esr Version 38.6.0esr Build ID 20160120213330 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: nsStreamCopierIB::DoCopy

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection


Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/

Product Firefox Release Channel esr Version 38.6.0esr Build ID 20160120213330 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Signature: nsStreamCopierIB::DoCopy sysfer.dll = Symantec CMC Firewall IPSEng32.dll = Symantec Intrusion Detection ----------------- Download the current full installers for your Norton programs and save them. '''[https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us Download and run the Norton Removal Tool to uninstall your Norton product]''' After rebooting the computer, run a registry scanner. Then run the installers. '''https://support.norton.com''' '''http://community.norton.com/'''

Người tạo câu hỏi

hi.. i disabled symnatec completly and same Thing happens..

hi.. i disabled symnatec completly and same Thing happens..

Câu trả lời hữu ích

we are just testing latest rapid pattern updates if they solve the Problem.

we are just testing latest rapid pattern updates if they solve the Problem.
philipp
  • Top 25 Contributor
  • Moderator
5320 giải pháp 23502 câu trả lời
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Câu trả lời hữu ích

hi, another affected user at https://support.mozilla.org/en-US/questions/1138691 confirmed that the issue was caused by a signature update of norton.

hi, another affected user at https://support.mozilla.org/en-US/questions/1138691 confirmed that the issue was caused by a signature update of norton.

Người tạo câu hỏi

we have just installed the latest rapid pattern updates for Symantec Endpoint Protection 12.1.6 MP5 . It Dates back to 12.09.2016 Release 31 and the problem is still there.. still looking at it... I updates the esr release on one Workstation to latest Version and the problem has gone.

i think old esr release and actual pattern files triggers the problem.. new esr and actual pattern files doesn´t have the Problem..

we have just installed the latest rapid pattern updates for Symantec Endpoint Protection 12.1.6 MP5 . It Dates back to 12.09.2016 Release 31 and the problem is still there.. still looking at it... I updates the esr release on one Workstation to latest Version and the problem has gone. i think old esr release and actual pattern files triggers the problem.. new esr and actual pattern files doesn´t have the Problem..

Người tạo câu hỏi

just opened a case with symantec.. will update on this shortly..

just opened a case with symantec.. will update on this shortly..

Người tạo câu hỏi

We did a rollback of the IPS Signatures to 09.09.2016 .. Seems to solve the problem at the Moment...

We did a rollback of the IPS Signatures to 09.09.2016 .. Seems to solve the problem at the Moment...

Người tạo câu hỏi

Response from Symantec: Advise the affected customers to update their IPS content to Seq: 160912013 (September 12th, 2016 rev. 13 to resolve the issue)

seems to work now...

Response from Symantec: Advise the affected customers to update their IPS content to Seq: 160912013 (September 12th, 2016 rev. 13 to resolve the issue) seems to work now...
philipp
  • Top 25 Contributor
  • Moderator
5320 giải pháp 23502 câu trả lời
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Giải pháp được chọn

thanks for following up with us!

thanks for following up with us!