Firefox crashes
in the last few weeks firefox has started to crash suddenly almost instantly when i go to pages with a video i start to play or yahoo mail. i have plugins disabled and default theme and extensions disabled but it crashed. it doesn't crash in safemode.
when i looked at the health report it said i had 3 extensions when i only have two visible that's when i found out firefox has extensions built in like firefox@getpocket and 3 others i think.
here is the crash report number ID: 1e6233fc-c886-461b-8c8a-767f12160609
i'm not sure what i should post so tell me whats needed
Tất cả các câu trả lời (12)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
bp-1e6233fc-c886-461b-8c8a-767f12160609
Signature: RtlpCreateSplitBlock | RtlpFreeHeap | RtlpCoalesceFreeBlocks | HeapFree | atiumdag.dll@0x455cc
atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver
atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver
atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver
aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
ok i'll see about the update but i think i had rolled it back because i didn't like the results....here are the numbers
bp-5a984771-2ed7-46f1-94f5-9bf7f2160610 bp-f790bc28-534c-4f3e-a97f-59f492160610 bp-14ed5b21-0ab5-42a3-aa81-93c682160610 bp-2146f9e4-cff6-4381-90a0-040d92160610 bp-1e6233fc-c886-461b-8c8a-767f12160609 bp-e219288c-a2eb-4aef-ba50-45ccd2160609 bp-99c64084-e647-4aa2-8f59-4b9102160609 bp-7d83dbac-da34-4748-8a0f-276ab2160609 bp-ea7f1b4b-d2e8-4960-a5de-51d082160608 bp-a4a777df-8948-4123-afca-2d70f2160608
update didn't work it just crashed again, twice in a row until i put it on safemode
Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
- Click the menu button and select Options on Windows or Preferences on Mac or Linux.
- Select the Advanced panel and then the General tab.
- Uncheck Use hardware acceleration when available.
- Restart Firefox and see if the problems persist.
If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:
If that doesn't help, work through the steps here: Adobe Flash plugin has crashed - Prevent it from happening again
i already had this unchecked and all my plugins disabled. i only had two extensions and they were disabled already plus the theme was default.
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
firefox didn't crash when my computer was in safe mode, i forgot to mention that my adobe flash had been crashing that's why i disabled the plugin. i tried uninstalling adobe and reinstalling, it still crashes. its already up to date
As a test, disable your protection programs.
i have avast free antivirus and i disabled both shields yet it still crashed.
ID: 8fd1ca4a-4dbb-4c86-a26c-628452160613 bp-72e47c7f-7408-42bb-a784-c8b4e2160613 bp-155dd120-4ed5-44b6-8059-f0fa72160613
bp-72e47c7f-7408-42bb-a784-c8b4e2160613 bp-155dd120-4ed5-44b6-8059-f0fa72160613
Signature: RtlpCoalesceFreeBlocks | RtlpFreeHeap | RtlpCoalesceFreeBlocks | HeapFree | atiumdag.dll@0x455cc
Process Type plugin Shockwave Flash Version: 21.0.0.242
atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver
atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver
atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver
aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
i just updated my graphic driver a few days ago, i did check my DirectX and my DirectDraw Acceleration was disabled and Direct3D Acceleration and AGP Texture Acceleration were not available. i'm not sure what that means. My Firefox works in Safemode , are there any hidden plugins or extension in firefox because i had disabled the things safemode does myself and it didnt work but when i put it on it works.
Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)
On the left side of the page, select Appearance. Then select Default.
Now restart Firefox.
It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)
In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.
Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.