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Can't instal new version of firefox after stopping refresh

Được đăng

firefox very slow, started refresh, after over an hour, stopped refresh, firefox crashed, won't reload. TRASHED FIREFOX APP, downloaded fresh version, will not instal. "profile and data missing"

Firefox GONE and I WANT it BACK!!! HELP!!!

firefox very slow, started refresh, after over an hour, stopped refresh, firefox crashed, won't reload. TRASHED FIREFOX APP, downloaded fresh version, will not instal. "profile and data missing" Firefox GONE and I WANT it BACK!!! HELP!!!

Giải pháp được chọn

After you create a new profile, we can help you recover data from the old profile. This article describes the most valuable contents if you want to give it a try first: Recovering important data from an old profile.

Your old profile should be in one of the following places:

(1) On your desktop, inside an Old Firefox Data folder (2) In its original location, inside the Firefox Profiles folder

To find #2 if needed, starting from your new profile, either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, click the "Show in Finder" button. This should launch a new window listing your currently active profile folder contents. Make a note of the profile name, then navigate up one level in Finder to the Profiles folder. Is there another semi-randomly-named profile there? If so, most likely that has your old data.

Sometimes things may get confused when copying between folders so I suggest making a backup before you get started.

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Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.59.10 (KHTML, like Gecko) Version/5.1.9 Safari/534.59.10

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4388 giải pháp 61588 câu trả lời
Được đăng
Is Firefox gone, or just not starting? '''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible'''
jscher2000
  • Top 10 Contributor
8950 giải pháp 73362 câu trả lời
Được đăng

Giải pháp được chọn

After you create a new profile, we can help you recover data from the old profile. This article describes the most valuable contents if you want to give it a try first: Recovering important data from an old profile.

Your old profile should be in one of the following places:

(1) On your desktop, inside an Old Firefox Data folder (2) In its original location, inside the Firefox Profiles folder

To find #2 if needed, starting from your new profile, either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, click the "Show in Finder" button. This should launch a new window listing your currently active profile folder contents. Make a note of the profile name, then navigate up one level in Finder to the Profiles folder. Is there another semi-randomly-named profile there? If so, most likely that has your old data.

Sometimes things may get confused when copying between folders so I suggest making a backup before you get started.

After you create a new profile, we can help you recover data from the old profile. This article describes the most valuable contents if you want to give it a try first: [[Recovering important data from an old profile]]. Your old profile should be in one of the following places: (1) On your desktop, inside an Old Firefox Data folder (2) In its original location, inside the Firefox Profiles folder To find #2 if needed, starting from your new profile, either: * "3-bar" menu button > "?" button > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste about:support in the address bar and press Enter In the first table on the page, click the "Show in Finder" button. This should launch a new window listing your currently active profile folder contents. Make a note of the profile name, then navigate ''up'' one level in Finder to the Profiles folder. Is there another semi-randomly-named profile there? If so, most likely that has your old data. Sometimes things may get confused when copying between folders so I suggest making a backup before you get started.