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Facebook won't load and have tried all the suggested fixes

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I have tried all the resets and cleared cache's, uninstalled Firefox and reinstall. Disabled firewall, disabled virus protection. Same results. I have a brand new Hp Notebook running Windows 10 purchased 3 weeks ago. Kapersky internet security installed on first day. Facebook worked for 2 weeks, then one day tried to open and hasn't worked since. Works fine on IE. This is a example of what I see when trying to open Facebook. $n¢¨hõpFrÒêÐ ×c÷|Úü¾Ï;‰ª«û½gº¨¤_ðaËnƒ¹¸«KRI*ÐæR‰ÅΙ$l¢¿%áL’üx®L-%>D9CùL‘«ÜfA½"g˜~HµÛª],ðZ€¤ $ïª@ò^ÅsEs|ùfÌbâpör|ÞÏ3ï,ùÖgŠ|’ÞÿÊÙÌØ(»RDɹqIª\y®0”ÿßòkÈn.Ù萅Ž¢kÄœW¯ªÏÏgSÊUÕý›ž?½!eR´dáÁ ¿N3£¤ÃhÃÌzï·ˆ¨D@!Õf&C×ÖSË+À%­ZV­}Ÿ»0hDèD•Äd¬*Ðý¾ë±‘`@”€Ié…é[¿P ˆ4Є4-½p…ƒã’i†OÅâgޏëwø@êoÂR’5Ï;/b’o•áizéÇe=‘ÊwÄZ÷É«|×ü)ø€¥€T¼ŸþG“üô?ž*yyv­]•a¦äë^ù~¸Ó§ŸÿrÒË¿>ªnå¹Å2Ü,'½4ÿɧh·…û´xÃ)\á^‚‡ÛØç6`{JGãl³ 8Ò– Á*Œ£"‚ ¸k¿:¯Â¤WX…çÏ/„üwqú›þÍ“¿ Iüò¯°ˆüŒrI½¿hÉIýÇãxFÏ4uEìgåsà—½ÄþïÞ‡_IyŸÎFeù¹ösáóòù³HË´¼}úÏÜϨ$—éÉÏNéíñöeIýÒeqß-ÂÊ…‘ ÔÊŸß’‡'±ÙÊ-þþŒ²@’“(;ý»|´1wÝ%óû4 CÊ—¢Q•Ö‡-`("—vȪK

I have tried all the resets and cleared cache's, uninstalled Firefox and reinstall. Disabled firewall, disabled virus protection. Same results. I have a brand new Hp Notebook running Windows 10 purchased 3 weeks ago. Kapersky internet security installed on first day. Facebook worked for 2 weeks, then one day tried to open and hasn't worked since. Works fine on IE. This is a example of what I see when trying to open Facebook. $n¢¨hõpFrÒêÐ ×c÷|Úü¾Ï;‰ª«û½gº¨¤_ðaËnƒ¹¸«KRI*ÐæR‰ÅΙ$l¢¿%áL’üx®L-%>D9CùL‘«ÜfA½"g˜~HµÛª],ðZ€¤ $ïª@ò^ÅsEs|ùfÌbâpör|ÞÏ3ï,ùÖgŠ|’ÞÿÊÙÌØ(»RDɹqIª\y®0”ÿßòkÈn.Ù萅Ž¢kÄœW¯ªÏÏgSÊUÕý›ž?½!eR´dáÁ ¿N3£¤ÃhÃÌzï·ˆ¨D@!Õf&C×ÖSË+À%­ZV­}Ÿ»0hDèD•Äd¬*Ðý¾ë±‘`@”€Ié…é[¿P ˆ4Є4-½p…ƒã’i†OÅâgޏëwø@êoÂR’5Ï;/b’o•áizéÇe=‘ÊwÄZ÷É«|×ü)ø€¥€T¼ŸþG“üô?ž*yyv­]•a¦äë^ù~¸Ó§ŸÿrÒË¿>ªnå¹Å2Ü,'½4ÿɧh·…û´xÃ)\á^‚‡ÛØç6`{JGãl³ 8Ò– Á*Œ£"‚ ¸k¿:¯Â¤WX…çÏ/„üwqú›þÍ“¿ Iüò¯°ˆüŒrI½¿hÉIýÇãxFÏ4uEìgåsà—½ÄþïÞ‡_IyŸÎFeù¹ösáóòù³HË´¼}úÏÜϨ$—éÉÏNéíñöeIýÒeqß-ÂÊ…‘ ÔÊŸß’‡'±ÙÊ-þþŒ²@’“(;ý»|´1wÝ%óû4 CÊ—¢Q•Ö‡-`("—vȪK

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • WildTangent Games App V2 Presence Detector

Ứng dụng

  • Firefox 46.0.1
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

Tiện ích mở rộng

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Kaspersky Protection 4.6.3-7 (light_plugin_ACF0E80077C511E59DED005056C00008@kaspersky.com)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2:
  • adapterDeviceID: 0x1616
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 8-24-2015
  • driverDate2:
  • driverVersion: 10.18.15.4279
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Có
philipp
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  • Moderator
5348 giải pháp 23619 câu trả lời
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hi Djdrew, unfortunately that will be caused by a fault in kaspersky security software on your device which meddles with your connections. in order to fix this go to kaspersky Settings > Additional > Network > Traffic Processing and uncheck the "Inject script" setting. in addition, disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky and reboot your system afterwards.

https://forum.kaspersky.com/index.php?showtopic=351027

hi Djdrew, unfortunately that will be caused by a fault in kaspersky security software on your device which meddles with your connections. in order to fix this go to kaspersky ''Settings > Additional > Network > Traffic Processing'' and uncheck the "Inject script" setting. in addition, disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky and reboot your system afterwards. https://forum.kaspersky.com/index.php?showtopic=351027

Người tạo câu hỏi

Thanks I will try that and post result. Would it still be occuring if I have disabled Kapersky? Because I did disable and it still happened.

Thanks I will try that and post result. Would it still be occuring if I have disabled Kapersky? Because I did disable and it still happened.
philipp
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  • Moderator
5348 giải pháp 23619 câu trả lời
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yes, disabled often isn't really meaning "off" in the context of those security tools :-)

yes, disabled often isn't really meaning "off" in the context of those security tools :-)

Người tạo câu hỏi

It does not happen on Internet Explorer. Different issue? Is it the connection between Mozzilla and Kapersky?

It does not happen on Internet Explorer. Different issue? Is it the connection between Mozzilla and Kapersky?
philipp
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  • Moderator
5348 giải pháp 23619 câu trả lời
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if you are interested in the technical background to this issue, you could see this blog post: https://miketaylr.com/posts/2016/05/anti-virus-more-like-anti-anti-virus.html

if you are interested in the technical background to this issue, you could see this blog post: https://miketaylr.com/posts/2016/05/anti-virus-more-like-anti-anti-virus.html

Người tạo câu hỏi

Thank you. I found a couple of forums discussing. Apparently Kapersky has been notified and working on a fix.

Thank you. I found a couple of forums discussing. Apparently Kapersky has been notified and working on a fix.
philipp
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  • Moderator
5348 giải pháp 23619 câu trả lời
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the workarounds i've posted in my first answer should easily fix this for the moment...

the workarounds i've posted in my first answer should easily fix this for the moment...