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How can I resolve the error code: SSL_ERROR_UNSUPPORTED_VERSION?

Được đăng

Starting about a week ago, several sites/pages that I've previously visited successfully will no longer load. Most notably, I can no longer get Amazon's "My Cart" page to load. Instead, I get the following message:

    Secure Connection Failed
    An error occurred during a connection to smile.amazon.com. Peer using unsupported version of security protocol. Error code: 
    SSL_ERROR_UNSUPPORTED_VERSION
   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Well, I'm not likely to get much attention from Amazon, and the smaller sites are as confused about this as I am.

I've already tried the "no proxy" setting in FF (no joy) and renaming cert8.db and deleting cert_override.txt (also no joy).

My next test is to disable all of the extensions that I've installed in the past month (but I have to restart, so this post comes first--I'll report back in a reply).

Starting about a week ago, several sites/pages that I've previously visited successfully will no longer load. Most notably, I can no longer get Amazon's "My Cart" page to load. Instead, I get the following message: Secure Connection Failed An error occurred during a connection to smile.amazon.com. Peer using unsupported version of security protocol. Error code: SSL_ERROR_UNSUPPORTED_VERSION The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Well, I'm not likely to get much attention from Amazon, and the smaller sites are as confused about this as I am. I've already tried the "no proxy" setting in FF (no joy) and renaming cert8.db and deleting cert_override.txt (also no joy). My next test is to disable all of the extensions that I've installed in the past month (but I have to restart, so this post comes first--I'll report back in a reply).

Giải pháp được chọn

hi, please enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for bold preferences starting with security. - right-click and reset those entries to their default values.

Đọc câu trả lời này trong ngữ cảnh 10

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • GEPlugin
  • Version 5.41.3.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.77.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • LastPass Plugin
  • Package Installer & Install Conduit
  • NPWLPG
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • iTunes Detector Plug-in

Ứng dụng

  • Firefox 45.0.1
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/45.0.1/WINNT/en-US/

Tiện ích mở rộng

  • About config button 1.0.1-signed (aboutconfigbutton@firefox)
  • BetterPrivacy 1.69 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • Calomel SSL Validation 0.79 (calomelsslvalidation@calomel.org)
  • Clearly 10.2.1.7.1-signed (readable@evernote.com)
  • Configuration Mania 1.23.2016031901 ({c4d362ec-1cff-4ca0-9031-99a8fad7995a})
  • Cutyfox URL Shortener (bit.ly, is.gd, goo.gl) 1.4.1.1-signed (cutyfox@apps.metzweb.net)
  • Disconnect 3.15.3.1-signed (2.0@disconnect.me)
  • Download YouTube Videos as MP4 1.8.7 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • FastestFox 5.2.1.1-signed (smarterwiki@wikiatic.com)
  • FEBE 8.9.2 ({4BBDD651-70CF-4821-84F8-2B918CF89CA3})
  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • Form History Control 1.4.0.6 (formhistory@yahoo.com)
  • HTTPS-Everywhere 5.1.5 (https-everywhere-eff@eff.org)
  • InvisibleHand 3.9.69 (canitbecheaper@trafficbroker.co.uk)
  • LastPass 3.3.1 (support@lastpass.com)
  • Menu Wizard 4.04 (s3menu@wizard)
  • NoScript 2.9.0.10rc1 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • NoSquint 2.1.9.1-signed (nosquint@urandom.ca)
  • PDF Mage 1.0.0 (jid1-GeRCnsiDhZiTvA@jetpack)
  • Print Edit 16.6 (printedit@DW-dev)
  • Print Friendly & PDF 2.0.2 (jid0-YQz0l1jthOIz179ehuitYAOdBEs@jetpack)
  • Restart 1.2.8 (Restart@schuzak.jp)
  • RoboForm Toolbar 7.9.16.9 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Save File to 2.5.5 (savefileto@mozdev.org)
  • Session Manager 0.8.1.12 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • SPDY indicator 2.2.1-signed (spdyindicator@chengsun.github.com)
  • Tab Mix Plus 0.4.2.2 ({dc572301-7619-498c-a57d-39143191b318})
  • The Camelizer - Price Tracker 2.8.1 (izer@camelcamelcamel.com)
  • Tree Style Tab 0.17.2016031101 (treestyletab@piro.sakura.ne.jp)
  • uBlock Origin 1.6.6 (uBlock0@raymondhill.net)
  • WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Xmarks 4.3.18 (foxmarks@kei.com)
  • Amazon Assistant for Firefox 10.1602.8.800 (abb@amazon.com) (không hoạt động)
  • Check4Change 1.9.8.1 (check4change-owner@mozdev.org) (không hoạt động)
  • Cookie Controller 5.3 ({ac2cfa60-bc96-11e0-962b-0800200c9a66}) (không hoạt động)
  • DownThemAll! 2.0.18.1-signed.1-let-fixed ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (không hoạt động)
  • Fire IE 0.4.6.1 (fireie@fireie.org) (không hoạt động)
  • FireFTP 2.0.26 ({a7c6cf7f-112c-4500-a7ea-39801a327e5f}) (không hoạt động)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com) (không hoạt động)
  • Freemake Video Downloader Plugin 1.0.0 (fmdownloader@gmail.com) (không hoạt động)
  • Freemake Youtube Download Button 1.0.0 (ytfmdownloader@gmail.com) (không hoạt động)
  • Google Analytics Opt-out Browser Add-on 0.9.8 ({6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65}) (không hoạt động)
  • GoogleEnhancer 1.93 ({21e48e29-f574-4619-b65d-0f00eea92e5b}) (không hoạt động)
  • HTTPS Finder 0.91 ({6bdc61ae-7b80-44a3-9476-e1d121ec2238}) (không hoạt động)
  • Menu Editor 1.2.7 ({EDA7B1D7-F793-4e03-B074-E6F303317FB0}) (không hoạt động)
  • Morning Coffee 1.38.1-signed (morningCoffee@shaneliesegang) (không hoạt động)
  • Print pages to PDF 0.1.9.3.1-signed (printPages2Pdf@reinhold.ripper) (không hoạt động)
  • Push to Kindle 1.5.1-signed (jid0-GokC6R49cBZciOKniufAR4QKFWc@jetpack) (không hoạt động)
  • Restartless Restart 9.1-signed (restartless.restart@erikvold.com) (không hoạt động)
  • ShareMeNot 2.3.3.1-signed (sharemenot@franziroesner.com) (không hoạt động)
  • TinEye Reverse Image Search 1.2.1 (tineye@ideeinc.com) (không hoạt động)
  • Virtual Account Numbers for Firefox 4.0.0.17 (citius@orbiscom) (không hoạt động)
  • Zemanta 1.1.2 (firefox@zemanta.com) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: AMD Radeon HD 6800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6738
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 31031682
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 7
  • numTotalWindows: 7
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6800 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Có

Câu trả lời hữu ích

Disabling the recent extensions had no effect--the error is still occurring.

I know that Mozilla has been making noises for months about forcing the issue with web sites that use older versions of SSL/TLS, so I'm wondering if that's what's going on. But, if so, why am I not seeing any other complaints about this on this forum (or when googling the error)?

And surely Amazon isn't using an old TLS version on their Cart page??!!

Disabling the recent extensions had no effect--the error is still occurring. I know that Mozilla has been making noises for months about forcing the issue with web sites that use older versions of SSL/TLS, so I'm wondering if that's what's going on. But, if so, why am I not seeing any other complaints about this on this forum (or when googling the error)? And surely Amazon isn't using an old TLS version on their Cart page??!!
philipp
  • Top 25 Contributor
  • Moderator
5330 giải pháp 23536 câu trả lời
Được đăng

Giải pháp được chọn

hi, please enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for bold preferences starting with security. - right-click and reset those entries to their default values.

hi, please enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for bold preferences starting with '''security.''' - right-click and reset those entries to their default values.

Người tạo câu hỏi

I just found this article: https://www.reddit.com/r/firefox/comments/3coba7/firefox_39_completely_breaks_older_sslv3_pages/

However, this doesn't explain why I didn't have this problem until after updating to FF 45 (and maybe not until 45.0.1).

I just found this article: https://www.reddit.com/r/firefox/comments/3coba7/firefox_39_completely_breaks_older_sslv3_pages/ However, this doesn't explain why I didn't have this problem until after updating to FF 45 (and maybe not until 45.0.1).

Người tạo câu hỏi

philipp said

hi, please enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for bold preferences starting with security. - right-click and reset those entries to their default values.

That did the trick. I reset the following to their defaults: security.ssl.errorReporting.automatic (from true to false) security.tls.version.min (from 2 to 1)

What puzzles me is that I changed those values well over 2 (3?) years ago--why the problem now?

''philipp [[#answer-862019|said]]'' <blockquote> hi, please enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for bold preferences starting with '''security.''' - right-click and reset those entries to their default values. </blockquote> That did the trick. I reset the following to their defaults: security.ssl.errorReporting.automatic (from true to false) security.tls.version.min (from 2 to 1) What puzzles me is that I changed those values well over 2 (3?) years ago--why the problem now?
philipp
  • Top 25 Contributor
  • Moderator
5330 giải pháp 23536 câu trả lời
Được đăng

with your prior configuration you've basically blocked TLS1.0, but that is the only secure protocol that this amazon links is currently providing... maybe you are seeing the issue just now, because their server configuration changed and there were more protocols available before? (i don't think that a recent firefox update would be related to that)

with your prior configuration you've basically blocked TLS1.0, but that is the only secure protocol that this amazon links is currently providing... maybe you are seeing the issue just now, because their server configuration changed and there were more protocols available before? (i don't think that a recent firefox update would be related to that)